Disabling the Helpdesk - Deskpro Support

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Disabling the Helpdesk

in Creating Your Helpdesk

Published: 23 Mar 2017|Last updated: 30 Oct 2017

Note

Note

This option is only available for Deskpro On-Premise.

If you need to turn off the User-facing parts of the helpdesk while you configure it, you can disable the helpdesk from Setup > Settings.

../_images/settings-disable-helpdesk.png

When you select this option:

the User Portal is disabled and replaced with the message you specify
any Website Embeds you have set up stop working
email processing and sending is stopped

The Agent and Admin interfaces will still be available while the helpdesk is disabled.

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