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Likes Title / Author Status Comments Activity
17 More specific search functionality (navigate directly to the message a searched string is contained in)
Marcus Bell
6 Feb 2020 		Collecting Feedback 0
16 Deskpro mobile apps should support clickable links in messages/notes
Katelyn
6 Feb 2020 		Collecting Feedback 0
15 Advanced Search for Followers and OR Function
Steve, Lam Hang
4 Feb 2020 		Collecting Feedback 1
23 Add ITIL functionality
Gerry Hooper
31 Jan 2020 		Collecting Feedback 0
8 Improvements to the auto-responder functionality
Quentin
29 Jan 2020 		Collecting Feedback 0
18 Copy SLA settings
Robert Tanka
20 Jan 2020 		Collecting Feedback 0
14 Ticket search defaults
Marion Abramo
17 Jan 2020 		Collecting Feedback 0
18 Set replies from specific users as internal notes (via a trigger)
Steve, Lam Hang
16 Jan 2020 		Collecting Feedback 0
23 Email replies to notes show as replies, want to be notes
Tim
16 Jan 2020 		Collecting Feedback 0
22 Improve Ticket Deflection
Thorsten Breuer
14 Jan 2020 		Collecting Feedback 0
22 SLA Filters: set a default view
Marion Abramo
9 Jan 2020 		Collecting Feedback 0
20 Option for admin not to send email when updating agent password.
Barry
3 Jan 2020 		Collecting Feedback 0
26 Temporary link to set agents password
Barry
3 Jan 2020 		Collecting Feedback 0
28 Allow users under specific domains to register themselves
Yuriy Andamasov
3 Jan 2020 		Collecting Feedback 0
17 See Registered Article Views in List View
Steve, Lam Hang
2 Jan 2020 		Collecting Feedback 0
16 Allow agents to select an approver from all registered users
Azeem Javed
2 Jan 2020 		Collecting Feedback 0
14 Proper search and partial search for the user
Marion Abramo
31 Dec 2019 		Collecting Feedback 0
22 Disable at Organization Level
Kevin Smith
19 Dec 2019 		Collecting Feedback 1
22 Associate Email Domains via API
Mitchell
19 Dec 2019 		Collecting Feedback 0
11 Support .msg files being forwarded to the helpdesk from Outlook
Florian Huwald
18 Dec 2019 		Collecting Feedback 0
28 Report row limit
Bill Gabay
18 Dec 2019 		Collecting Feedback 2
12 Attachments in forwarded messages
Sophia Mayrwöger
16 Dec 2019 		Collecting Feedback 0
20 Notification templates
Eric VanTol
11 Dec 2019 		Collecting Feedback 0
21 Determine how often agents send emails when creating ticket in agent interface
Christian Mattart
6 Dec 2019 		Collecting Feedback 0
19 Ability for organization managers to view and manage users linked to the organization on the portal
Yuriy Andamasov
5 Dec 2019 		Collecting Feedback 0
22 Increase hit_record table to hold more than 7500 records
Jenny Kongkalai
3 Dec 2019 		Collecting Feedback 0
19 Ability to notify admins when Email Rate Limits are reached
Tim Chistyakov
2 Dec 2019 		Collecting Feedback 0
45 New DeskPro Support UI / UX is really bad
Marion Abramo
29 Nov 2019 		Collecting Feedback 8
27 Hide parent department from users
Kirzten Cassielle Marquez
29 Nov 2019 		Collecting Feedback 0
14 View SLA status in List View
Errol
28 Nov 2019 		Collecting Feedback 0
18 Display status and assigned agent in the ticket list on when using the mobile app
Test Ticket
27 Nov 2019 		Collecting Feedback 0
10 Count agent note as a 'reply' for SLA measurement
Eric VanTol
26 Nov 2019 		Collecting Feedback 0
15 Associate tickets with other organizations
Eric VanTol
26 Nov 2019 		Collecting Feedback 0
19 Send a notification if an attachment is stripped out of an incoming email due to disabled file types.
Matthew Baines
21 Nov 2019 		Collecting Feedback 0
13 Display details of linked Deskpro tickets in YouTrack
Thorsten Breuer
21 Nov 2019 		Collecting Feedback 0
24 Add "is autoresponder" in Trigger conditions
Quentin
19 Nov 2019 		Collecting Feedback 0
9 Add ability to change "Open Tab" default on new tickets
Mike Huisman
18 Nov 2019 		Collecting Feedback 0
22 Allow Week to Start on Monday
Quentin
18 Nov 2019 		Collecting Feedback 2
18 Inconsistent behavior in Macro's - follower vs. agents
Quentin
13 Nov 2019 		Collecting Feedback 0
19 Inconsistent Conditions Between Escalations and Triggers
Quentin
13 Nov 2019 		Collecting Feedback 1
19 More Automation Options for Followers
Amy Kunzelman
12 Nov 2019 		Collecting Feedback 0
25 Allow <pre> html tags in the message body of user replies
Christian Mattart
12 Nov 2019 		Collecting Feedback 2
17 Articles are sorted by oldest date
Takahiro Mukoyoshi
9 Nov 2019 		Collecting Feedback 0
17 Option to display additional user/organization details within the new ticket form when an agent is creating a new ticket
Romanita Courson
7 Nov 2019 		Collecting Feedback 2
22 make completed SLA's clearer in the interface
Quentin
6 Nov 2019 		Collecting Feedback 0
32 Changing the Colour of Stat Background
Christian
5 Nov 2019 		Collecting Feedback 1
23 being able to search in Organisation's Notes
Zsolt Kiss
2 Nov 2019 		Collecting Feedback 0
20 Link more than one Ticket at a Time
Barry
30 Oct 2019 		Collecting Feedback 0
16 Allow the ability to search or create filters with the criteria "Label does not exist"
Mark Beazley
29 Oct 2019 		Collecting Feedback 0
14 Prevent urgency changes by agents
Humberto Pomales
28 Oct 2019 		Collecting Feedback 2