Support .msg files being forwarded to the helpdesk from Outlook - Community / Feature Request - Deskpro Support

Support .msg files being forwarded to the helpdesk from Outlook Collecting Feedback

Florian Huwald

We are currently experiencing problems when forwarding an email to the ticket system to create a ticket for a user. Outlook uses either .eml or .msg files and deskpro only reads the .eml files. When deskpro receives a .msg file it responds with an error (invalid_fwd).

We'd like .msg files to be supported when forwarding.

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New Feature Request

Author: Florian Huwald
Last update: 18 Dec 2019
Category: Integration

Support .msg files being forwarded to the helpdesk from Outlook - Community / Feature Request - Deskpro Support

Support .msg files being forwarded to the helpdesk from Outlook Collecting Feedback

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