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Help Centre
Community

Feature Request

Submit Feature Request

Community

Community

Submit Feature Request

List View
Status Change

Likes

Title / Author

Status

Comments

Activity

2

Improve Ticket Summary Tab Usability

E Elena

31 Mar 2025

Collecting Feedback

0

0

Rotating 24-hour Agent Shifts

E Elena

31 Mar 2025

Collecting Feedback

0

0

Adobe Integration

KB Kimberley D Byrd

20 Feb 2025

0

3

Intelligent ticket assignment

KG Kyle Griffin

17 May 2024

0

0

Be able to mark an email as important

JM John Monkhouse

16 Apr 2024

0

4M

0

Brand Information for Snippets

JM John Monkhouse

16 Apr 2024

0

1

Merge billing items when merging people or companies

LE Lieven Embrechts

29 Mar 2024

0

2

avoid excessive registered users in CRM

LE Lieven Embrechts

29 Mar 2024

0

1

To allow mention of agent teams in notes section

SL Sangeetha Lakshminarayana

13 Mar 2024

0

1

Display file name in history for 'file' field type

K Koen

11 Mar 2024

0

0

Display file name in history for 'file' field type

K Koen

11 Mar 2024

0

0

Copy a Approval

JM John Monkhouse

5 Mar 2024

0

0

Help Center Design - Ability to Expand "Welcome Message" Text Box (for editing)

AE Allen, Eric

5 Mar 2024

0

0

Default department per usergroup

K Koen

22 Feb 2024

0

2

Copy a Macro and Triggers

JM John Monkhouse

16 Feb 2024

Collecting Feedback

1

11M

1

Help Center: publish calendar with events

K Koen

16 Feb 2024

0

1

Datepicker

SA Service | Ascoo-ITS

16 Feb 2024

0

1

Publish guide on search results

BR Bas Rikkerink

15 Feb 2024

0

1

Change order of search result tabs

BR Bas Rikkerink

15 Feb 2024

0

10M

1

Form condition for fields based on user group

K Koen

14 Feb 2024

0

0

Add 'Review date' option for Guide

K Koen

14 Feb 2024

0

0

Option to auto-expand table in report so it always shows all all values

K Koen

8 Feb 2024

0

0

Sort field values in Reports according to a) order set for the field b) highest number

K Koen

8 Feb 2024

0

0

Allow agent (not-admin) to manage values (options) of specific field

K Koen

8 Feb 2024

1

1Y

0

Add option to "Ticket Changed Trigger" (at department level) to remove all existing SLAs assigned from previous department.

RL Robert Lochen

6 Feb 2024

0

0

Trigger Suggestions

JM John Monkhouse

6 Feb 2024

0

2

Agent Messages Text Entry

SW Samuel Wolfe

5 Feb 2024

0

2

Displaying names on agent notes

DP David Palmquist

29 Jan 2024

0

1

View Department

JM John Monkhouse

26 Jan 2024

0

3

Customer Admin Roles

JM John Monkhouse

25 Jan 2024

0

1

Agent login logs - API support

IS Izsak Szikra

16 Jan 2024

0

1

Give agent permission to edit values of a specific field

K Koen

15 Jan 2024

1

1Y

0

Add 'send (agent) email' action to macro functionality

K Koen

13 Jan 2024

0

0

Create multiple tickets from 1 user ticket submission

KG Kim Gilmour

11 Jan 2024

0

0

Mass update Team of ticket via Admin area

K Koen

9 Jan 2024

0

0

Searching/filtering for chats that are not live

CC Christian Cantinelli

8 Jan 2024

0

0

Lists for chats that are not live

CC Christian Cantinelli

8 Jan 2024

0

7

UNDO....on sending message to customer

MA Marion Abramo

5 Jan 2024

0

0

Send a link to the ticket for the user to view via SMS

SH Staffan Hugemark

15 Dec 2023

Collecting Feedback

0

0

Voice Broadcasting Request

G Gabbi

7 Dec 2023

0

0

Approval for Helpdesk Articles

LW Lucas Wood

5 Dec 2023

0

0

Article/News/Community comment to email

MA Marion Abramo

1 Dec 2023

0

3

Option to delete a user without deleting their tickets

MA Marion Abramo

22 Nov 2023

0

1

Add label while creating ticket as agent

JG Jan Gerlach

22 Nov 2023

0

0

Separation line - font task bar

SM Shea Manion

20 Nov 2023

0

3

[UX suggestion] Change label 'Add' to 'Add label'

K Koen

10 Nov 2023

0

1

Add interface to mange Problems, just like you can manage Snippets

K Koen

9 Nov 2023

0

1

Hide messages

AR Adin Rand

9 Nov 2023

0

0

Duplicate Detection

Ashley Clark

7 Nov 2023

Collecting Feedback

0

0

populate organisation field when an agent creates a ticket

LE Lieven Embrechts

27 Oct 2023

0

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Most popular first Least popular first Highest rated first Lowest rated first Newest first Oldest first Most comments first Least comments first Most views first Least views first

My Activity:

I voted

I created

I commented

Status:

Active
- Planning
- In Development
- Under Review
- Collecting Feedback
- Report
Closed
- Finished
- Duplicate
- Declined
- Archived

Reset all filters Apply

List View
Status Change

My Activity:

I voted

I created

I commented

Status:

Active
- Planning
- In Development
- Under Review
- Collecting Feedback
- Report
Closed
- Finished
- Duplicate
- Declined
- Archived

Reset all filters

Most popular first Least popular first Highest rated first Lowest rated first Newest first Oldest first Most comments first Least comments first Most views first Least views first

Likes

Title / Author

Status

Comments

Activity

2

Improve Ticket Summary Tab Usability

E Elena

31 Mar 2025

Collecting Feedback

0

0

Rotating 24-hour Agent Shifts

E Elena

31 Mar 2025

Collecting Feedback

0

0

Adobe Integration

KB Kimberley D Byrd

20 Feb 2025

0

3

Intelligent ticket assignment

KG Kyle Griffin

17 May 2024

0

0

Be able to mark an email as important

JM John Monkhouse

16 Apr 2024

0

4M

0

Brand Information for Snippets

JM John Monkhouse

16 Apr 2024

0

1

Merge billing items when merging people or companies

LE Lieven Embrechts

29 Mar 2024

0

2

avoid excessive registered users in CRM

LE Lieven Embrechts

29 Mar 2024

0

1

To allow mention of agent teams in notes section

SL Sangeetha Lakshminarayana

13 Mar 2024

0

1

Display file name in history for 'file' field type

K Koen

11 Mar 2024

0

0

Display file name in history for 'file' field type

K Koen

11 Mar 2024

0

0

Copy a Approval

JM John Monkhouse

5 Mar 2024

0

0

Help Center Design - Ability to Expand "Welcome Message" Text Box (for editing)

AE Allen, Eric

5 Mar 2024

0

0

Default department per usergroup

K Koen

22 Feb 2024

0

2

Copy a Macro and Triggers

JM John Monkhouse

16 Feb 2024

Collecting Feedback

1

11M

1

Help Center: publish calendar with events

K Koen

16 Feb 2024

0

1

Datepicker

SA Service | Ascoo-ITS

16 Feb 2024

0

1

Publish guide on search results

BR Bas Rikkerink

15 Feb 2024

0

1

Change order of search result tabs

BR Bas Rikkerink

15 Feb 2024

0

10M

1

Form condition for fields based on user group

K Koen

14 Feb 2024

0

0

Add 'Review date' option for Guide

K Koen

14 Feb 2024

0

0

Option to auto-expand table in report so it always shows all all values

K Koen

8 Feb 2024

0

0

Sort field values in Reports according to a) order set for the field b) highest number

K Koen

8 Feb 2024

0

0

Allow agent (not-admin) to manage values (options) of specific field

K Koen

8 Feb 2024

1

1Y

0

Add option to "Ticket Changed Trigger" (at department level) to remove all existing SLAs assigned from previous department.

RL Robert Lochen

6 Feb 2024

0

0

Trigger Suggestions

JM John Monkhouse

6 Feb 2024

0

2

Agent Messages Text Entry

SW Samuel Wolfe

5 Feb 2024

0

2

Displaying names on agent notes

DP David Palmquist

29 Jan 2024

0

1

View Department

JM John Monkhouse

26 Jan 2024

0

3

Customer Admin Roles

JM John Monkhouse

25 Jan 2024

0

1

Agent login logs - API support

IS Izsak Szikra

16 Jan 2024

0

1

Give agent permission to edit values of a specific field

K Koen

15 Jan 2024

1

1Y

0

Add 'send (agent) email' action to macro functionality

K Koen

13 Jan 2024

0

0

Create multiple tickets from 1 user ticket submission

KG Kim Gilmour

11 Jan 2024

0

0

Mass update Team of ticket via Admin area

K Koen

9 Jan 2024

0

0

Searching/filtering for chats that are not live

CC Christian Cantinelli

8 Jan 2024

0

0

Lists for chats that are not live

CC Christian Cantinelli

8 Jan 2024

0

7

UNDO....on sending message to customer

MA Marion Abramo

5 Jan 2024

0

0

Send a link to the ticket for the user to view via SMS

SH Staffan Hugemark

15 Dec 2023

Collecting Feedback

0

0

Voice Broadcasting Request

G Gabbi

7 Dec 2023

0

0

Approval for Helpdesk Articles

LW Lucas Wood

5 Dec 2023

0

0

Article/News/Community comment to email

MA Marion Abramo

1 Dec 2023

0

3

Option to delete a user without deleting their tickets

MA Marion Abramo

22 Nov 2023

0

1

Add label while creating ticket as agent

JG Jan Gerlach

22 Nov 2023

0

0

Separation line - font task bar

SM Shea Manion

20 Nov 2023

0

3

[UX suggestion] Change label 'Add' to 'Add label'

K Koen

10 Nov 2023

0

1

Add interface to mange Problems, just like you can manage Snippets

K Koen

9 Nov 2023

0

1

Hide messages

AR Adin Rand

9 Nov 2023

0

0

Duplicate Detection

Ashley Clark

7 Nov 2023

Collecting Feedback

0

0

populate organisation field when an agent creates a ticket

LE Lieven Embrechts

27 Oct 2023

0

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Current Page
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Page 3
Page 4
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Page 6
Page 7
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Next page

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