List View Status Change Likes Title / Author Status Comments Activity 0 Triggers for persons and organisation MW Michael W. 23 Feb 2021 Report 0 1 Ability to save filters for Persons/Organisations MW Michael W. 23 Feb 2021 Report 0 0 Title Field (Mr., Mrs., etc) Customization MM Manoj K Manda 23 Feb 2021 Report 0 5 Bulk Delete Agents SM Shawn Morris 4 Feb 2021 Collecting Feedback 0 25 Dynamic dropdown custom ticket fields AS Ahmad Sahrizal 3 Feb 2021 Collecting Feedback 1 IP 4Y 5M 3 The ability to have a second ordering feature CC Christian Cantinelli 2 Feb 2021 Collecting Feedback 0 8 Image auto-resizing and lightbox functionality when creating Publish content JG Jason Gillan 2 Feb 2021 Collecting Feedback 3 BR 3Y BR 3Y BR 3Y BR 1Y 5 Different feedback forms for tickets from different departments m masumeh 1 Feb 2021 Collecting Feedback 0 2 Hyperlinks in "busy" message in chat CD Colin Dunn 23 Feb 2021 Collecting Feedback 0 12 The ability to set admins for specific brands MA Monitzer Bernhard / AQIPA 28 Jan 2021 Collecting Feedback 0 0 Let agents include tasks and comments when printing tickets CM Christian Mattart 23 Feb 2021 Report 0 10 Most used contacts option M Mindaugas 22 Jan 2021 Collecting Feedback 0 3 Warning / notification to reassign tickets before deleting user MM Manoj K Manda 6 May 2021 Collecting Feedback 0 3 The ability to 'enable subject matching' on specified domains only Ozan Can Gogus | Eclit 15 Jan 2021 Collecting Feedback 0 3 Notifications for attachments removed from emails due to file size SW Sarah Wood 23 Feb 2021 Collecting Feedback 0 4 Limit total number of tickets assigned to an agent t thiago 23 Feb 2021 Collecting Feedback 0 2 Prevent users from resolving tickets Tommy Jackson 23 Feb 2021 Collecting Feedback 0 3 Add an expiry date for Customer Satisfaction Survey DC Demi Conde 23 Feb 2021 Collecting Feedback 0 5 Search by attachment name M Mindaugas 23 Feb 2021 Collecting Feedback 1 M 5Y 3 How to make Message and Subject field not required JM Jackie Macapanpan 23 Feb 2021 Collecting Feedback 3 JM 4Y MR 4Y RB 1Y 7 WHMCS App AA Anand Athiviraham 14 Dec 2020 Collecting Feedback 0 LF 8M 3 Copy of email via trigger should be included in the relevant ticket SH Steve, Lam Hang 14 Dec 2020 Collecting Feedback 0 0 Change search defaults AJ Azeem Javed 14 Dec 2020 Collecting Feedback 0 12 recall message aj adam johnson 23 Feb 2021 Collecting Feedback 0 3 Have a setting to make it so agents must provide a label for tickets M Mindaugas 10 Dec 2020 Collecting Feedback 0 5M 0 (Add option to) Display "Last updated" instead of "Created" date for KB articles K Koen 23 Feb 2021 Report 0 7 Integrating Deskpro with Google Cloud Search Joël Messas 23 Feb 2021 Collecting Feedback 0 5 Custom fields for Guides TH Theresa Harbor 1 Dec 2020 Collecting Feedback 0 4 Ability to limit the number of active sessions for users m matt 1 Dec 2020 Collecting Feedback 0 1 Have the ability to pre-select and hide parent departments so only child departments are visible on ticket submission form SB Steve Bailey 24 Nov 2020 Collecting Feedback 0 1 Attaching multiple files to a ticket using the attach button, not the drag and drop method M Mindaugas 18 Nov 2020 Collecting Feedback 0 0 Reporting on articles with searchwords FI Fusako Iwaya 1 Mar 2021 Collecting Feedback 0 4 Ability to update a ticket based off it's linked ticket AW Amabel Watkins 16 Nov 2020 Collecting Feedback 0 4 Sync Deskpro contacts to Outlook C Casper 16 Nov 2020 In Development 1 C 3Y 9 A permission that allows agents to only see certain CRM usergroups J Jared 6 Nov 2020 Collecting Feedback 1 PB 1Y 7 Allow agents to choose Microphone and Speakers used by Voice Joël Messas 4 Nov 2020 Collecting Feedback 0 4 Add predefined articles to chat widget AO Alan O'Flaherty 23 Feb 2021 Collecting Feedback 0 0 Allow admin to set agents offline for chat and voice Danelle McKeown 28 Oct 2020 Collecting Feedback 0 1 The ability to pick what Elasticsearch searches (eg. only tickets/articles/community etcc) M Mindaugas 23 Feb 2021 Collecting Feedback 0 6 Custom Fields for Agent Profile SK Stephan Koch 23 Feb 2021 Collecting Feedback 2 TH 4Y JS 4Y 1 Community Topic Filter view - want to see 'All' MA Marion Abramo 23 Feb 2021 Collecting Feedback 0 1 Make Deskpro recognise the organisation when it has been cc'd on an email M Mindaugas 19 Oct 2020 Collecting Feedback 0 2 Character validation on the account registration form DH Daniel Hefner 15 Oct 2020 Collecting Feedback 0 5 Mark agent as absent / enter substitution for agent TB Thorsten Breuer 23 Feb 2021 Report 2 JS 4Y PH 2Y 1 Customise time options for follow ups ME Mark Edwards 13 Oct 2020 Collecting Feedback 0 3 Improve error messages when failing to view attachments C Christoph 13 Oct 2020 Collecting Feedback 0 4 The ability to see sites a user was on before they start a chat SB Steve Bailey 9 Oct 2020 Collecting Feedback 0 2 Delete a field option without removing it from existing tickets SH Steve, Lam Hang 9 Oct 2020 Collecting Feedback 0 1 Let agent choose default response status GR Gary Ramos 8 Oct 2020 Collecting Feedback 0 7 Ability to resize the subject section column J Juliana 7 Oct 2020 Collecting Feedback 0 5M Previous page1Page 12Page 23Page 34Page 45Page 56Current Page7Page 78Page 89Page 9…25Page 25Next page
