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Submit Feature Request
Community
Community
Submit Feature Request
Likes
Title / Author
Status
Comments
Activity
6
Download multiple tickets at once
Stephanie Pelayo
30 Sept 2020
Collecting Feedback
1
4
Disable / Enable individual keyboard shortcuts / commands
Jon Morby
30 Sept 2020
In Development
0
2
Trigger criteria for ticket including ticket charge
Azeem Javed
28 Sept 2020
Collecting Feedback
0
13
HelpCenter with Sidebar
Tommy Jackson
28 Sept 2020
Collecting Feedback
0
4
Notifications for when there is a connection issue between Deskpro and our mail server
Ozan Can Gogus | Eclit
28 Sept 2020
Collecting Feedback
0
9
Improve the Messenger API
Christian Cantinelli
25 Sept 2020
Collecting Feedback
0
3
Create a Permission for User Groups to Access the Helpcenter Editor
Alvin Lobo
25 Sept 2020
Collecting Feedback
0
2
See forwarded messages as separate entries in message log
Barry
24 Sept 2020
Collecting Feedback
0
2
Personalise chat ringtone for agents
An Nguyen
24 Sept 2020
Collecting Feedback
4
3
Locking 'ordered by' for agents
Niall Dunphy
24 Sept 2020
Collecting Feedback
0
2
Login cookie from other system
Anand Athi
21 Sept 2020
Collecting Feedback
0
2
A print button for the guides/Bug with current printing
Brandon
21 Sept 2020
Collecting Feedback
0
4
Ability to edit the chain of ticket messages when forwarding a ticket
Mindaugas
17 Sept 2020
Collecting Feedback
0
2
Glossary in PDF
Thorsten Breuer
15 Sept 2020
Collecting Feedback
0
5
Add Markdown support for Knowledge Base articles
Doug Schmidt
11 Sept 2020
Collecting Feedback
2
7
Option to prioritise the Reply-To header when an email is received from a specific email address
Anand Athi
10 Sept 2020
Collecting Feedback
0
4
Printing Issue with Guides
Brandon
4 Sept 2020
Report
0
1
Option to insert translation of a KB article into a ticket comment
Christoph Strauss
3 Sept 2020
Report
0
4
Allow setting the main font family
Mel Roth
2 Sept 2020
Collecting Feedback
0
1
Ask user for feedback when rating an article negative
Thorsten Breuer
2 Sept 2020
Collecting Feedback
0
7
Make display fields translatable
Koen
1 Sept 2020
Collecting Feedback
0
2
Search should also include download categories
Christoph Strauss
1 Sept 2020
Collecting Feedback
0
1
Track the page a chat was initiated from when the widget is embedded
Matt Goldfarb
26 Aug 2020
Collecting Feedback
0
2
Option to update the brand of a published article or topic
Theresa Harbor
25 Aug 2020
Collecting Feedback
0
3
Display the name of linked topics to agents editing the topic when content links are being used in Guides
Theresa Harbor
24 Aug 2020
Collecting Feedback
0
25
Next reply time on an SLA
Niall Dunphy
21 Aug 2020
Collecting Feedback
3
1
Option to translate contents of custom "Display" field
Koen
18 Aug 2020
Collecting Feedback
0
1
Link Glossary to Guide Topics
Theresa Harbor
17 Aug 2020
Collecting Feedback
0
2
Make it easier to add add/manage content links in Guides
Theresa Harbor
17 Aug 2020
Collecting Feedback
1
1
Call a webhook in the criteria section of a trigger
Eric Meiners
13 Aug 2020
Collecting Feedback
0
1
Wildcards for email domain association
Nacim
13 Aug 2020
Collecting Feedback
0
1
API Regex pattern search
Kenneth
12 Aug 2020
Collecting Feedback
0
3
Cursor always on top when scrolling one page further in the ticket view
Thorsten Breuer
11 Aug 2020
Collecting Feedback
0
3
Add a message number to the ticket view on the customer Help Center
Marion Abramo
5 Aug 2020
Collecting Feedback
0
5
Different captcha rules for 'guests' and 'users'
Koen
3 Aug 2020
Collecting Feedback
0
0
IT Support Manager
Gerry Hooper
1 Aug 2020
Collecting Feedback
0
4
Sorting Macros
Geoff Knight
22 Jul 2020
Collecting Feedback
0
8
Have all permissions disabled when creating a ticket department
Ahmad Sahrizal
20 Jul 2020
Collecting Feedback
2
0
More font sizes when editing articles and guides
Thorsten Breuer
16 Jul 2020
Report
0
1
Forward and resolve in one step
Trendfire
15 Jul 2020
Report
0
9
Repeating Task or Ticket
Errol
13 Jul 2020
Collecting Feedback
2
2
Automatic approval reminders
Patrick Wijntjes
13 Jul 2020
Report
0
0
Sorting registered views in publish area
Thorsten Breuer
13 Jul 2020
Report
0
57
Structured report permissions
Robert Tanka
25 Jun 2020
Collecting Feedback
0
73
Bulk-Remove Users
Malou Axelstén
25 Jun 2020
Collecting Feedback
3
15
Link Articles and Guides to Ticket?
Mika Ullgren
18 Jun 2020
Collecting Feedback
0
9
Link to articles and guides in ticket replies?
Mika Ullgren
18 Jun 2020
In Development
0
30
Changing Type for Custom Fields
Christian
18 Jun 2020
Collecting Feedback
0
26
Mass change ticket owner
Gunnar Giffey
11 Jun 2020
Collecting Feedback
0
7
Force ticket matching on ref. code in subject
Michel Strøm Tandrup
3 Jun 2020
Collecting Feedback
2