List View Status Change Likes Title / Author Status Comments Activity 6 Link knowledge base articles into ticket AS Ahmad Sahrizal 6 Oct 2020 Collecting Feedback 0 5 Language detection for voicemail transcripts D David 30 Sept 2020 Collecting Feedback 1 GN 5Y 6 Download multiple tickets at once SP Stephanie Pelayo 30 Sept 2020 Collecting Feedback 1 SH 5Y 4 Disable / Enable individual keyboard shortcuts / commands JM Jon Morby 30 Sept 2020 In Development 0 3 Trigger criteria for ticket including ticket charge AJ Azeem Javed 28 Sept 2020 Collecting Feedback 0 13 HelpCenter with Sidebar Tommy Jackson 28 Sept 2020 Collecting Feedback 0 5 Notifications for when there is a connection issue between Deskpro and our mail server Ozan Can Gogus | Eclit 28 Sept 2020 Collecting Feedback 0 9 Improve the Messenger API CC Christian Cantinelli 25 Sept 2020 Collecting Feedback 0 3 Create a Permission for User Groups to Access the Helpcenter Editor AL Alvin Lobo 25 Sept 2020 Collecting Feedback 0 2 See forwarded messages as separate entries in message log B Barry 24 Sept 2020 Collecting Feedback 0 2 Personalise chat ringtone for agents AN An Nguyen 24 Sept 2020 Collecting Feedback 4 GM 4Y J 2Y AB 2Y AB 2Y 3 Locking 'ordered by' for agents ND Niall Dunphy 24 Sept 2020 Collecting Feedback 0 2 Login cookie from other system AA Anand Athiviraham 21 Sept 2020 Collecting Feedback 0 2 A print button for the guides/Bug with current printing B Brandon 21 Sept 2020 Collecting Feedback 0 4 Ability to edit the chain of ticket messages when forwarding a ticket M Mindaugas 17 Sept 2020 Collecting Feedback 0 2 Glossary in PDF TB Thorsten Breuer 15 Sept 2020 Collecting Feedback 0 5 Add Markdown support for Knowledge Base articles DS Doug Schmidt 11 Sept 2020 Collecting Feedback 2 TH 5Y JS 4Y 7 Option to prioritise the Reply-To header when an email is received from a specific email address AA Anand Athiviraham 10 Sept 2020 Collecting Feedback 0 4 Printing Issue with Guides B Brandon 4 Sept 2020 Report 0 1 Option to insert translation of a KB article into a ticket comment C Christoph 3 Sept 2020 Report 0 4 Allow setting the main font family MR Mel Roth 2 Sept 2020 Collecting Feedback 0 1 Ask user for feedback when rating an article negative TB Thorsten Breuer 2 Sept 2020 Collecting Feedback 0 7 Make display fields translatable K Koen 1 Sept 2020 Collecting Feedback 0 2 Search should also include download categories C Christoph 1 Sept 2020 Collecting Feedback 0 1 Track the page a chat was initiated from when the widget is embedded MG Matt Goldfarb 26 Aug 2020 Collecting Feedback 0 2 Option to update the brand of a published article or topic TH Theresa Harbor 25 Aug 2020 Collecting Feedback 0 3 Display the name of linked topics to agents editing the topic when content links are being used in Guides TH Theresa Harbor 24 Aug 2020 Collecting Feedback 0 26 Next reply time on an SLA ND Niall Dunphy 21 Aug 2020 Collecting Feedback 3 BG 6Y PM 8Y ZW 4Y 6M 1 Option to translate contents of custom "Display" field K Koen 18 Aug 2020 Collecting Feedback 0 1 Link Glossary to Guide Topics TH Theresa Harbor 17 Aug 2020 Collecting Feedback 0 2 Make it easier to add add/manage content links in Guides TH Theresa Harbor 17 Aug 2020 Collecting Feedback 1 EL 5Y 1 Call a webhook in the criteria section of a trigger EM Eric Meiners 13 Aug 2020 Collecting Feedback 0 1 Wildcards for email domain association N Nacim 13 Aug 2020 Collecting Feedback 0 1 API Regex pattern search K Kenneth 12 Aug 2020 Collecting Feedback 0 3 Cursor always on top when scrolling one page further in the ticket view TB Thorsten Breuer 11 Aug 2020 Collecting Feedback 0 3 Add a message number to the ticket view on the customer Help Center MA Marion Abramo 5 Aug 2020 Collecting Feedback 0 5 Different captcha rules for 'guests' and 'users' K Koen 3 Aug 2020 Collecting Feedback 0 0 IT Support Manager GH Gerry Hooper 1 Aug 2020 Collecting Feedback 0 4 Sorting Macros GK Geoff Knight 22 Jul 2020 Collecting Feedback 0 8 Have all permissions disabled when creating a ticket department AS Ahmad Sahrizal 20 Jul 2020 Collecting Feedback 2 C 5Y C 5Y 0 More font sizes when editing articles and guides TB Thorsten Breuer 16 Jul 2020 Report 0 1 Forward and resolve in one step Trendfire 15 Jul 2020 Report 0 9 Repeating Task or Ticket E Errol 13 Jul 2020 Collecting Feedback 2 BW 5Y C 3Y 2 Automatic approval reminders PW Patrick Wijntjes 13 Jul 2020 Report 0 0 Sorting registered views in publish area TB Thorsten Breuer 13 Jul 2020 Report 0 57 Structured report permissions RT Robert Tanka 25 Jun 2020 Collecting Feedback 0 73 Bulk-Remove Users MA Malou Axelstén 25 Jun 2020 Collecting Feedback 3 C 5Y 3Y SW 1Y 15 Link Articles and Guides to Ticket? MU Mika Ullgren 18 Jun 2020 Collecting Feedback 0 9 Link to articles and guides in ticket replies? MU Mika Ullgren 18 Jun 2020 In Development 0 30 Changing Type for Custom Fields C Christian 18 Jun 2020 Collecting Feedback 0 Previous page1Page 1…4Page 45Page 56Page 67Current Page8Page 89Page 910Page 10…25Page 25Next page
