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Bug Report Design Feedback
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Bug Report Design Feedback
Community
Community
Submit Feature Request
Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
46
Add metadata for knowledgebase articles
Ruth Cheesley
28 Feb 2017
Collecting Feedback
2
58
JIRA integration - carry over text
Massimo
28 Feb 2017
Collecting Feedback
1
25
Modify Default set of Ticket Email Notifications
Aaron Jurrens
28 Feb 2017
Collecting Feedback
0
39
cc: Field in User Interface Should Accept Semi-Colon as well as commas
Lenny LaRose
22 Feb 2017
Collecting Feedback
0
47
Changing the font family-color of the chat/ticket widget.
Monther
16 Feb 2017
Collecting Feedback
0
59
More information on incoming chat pop up screen for agents
Lauren Cumming
15 Feb 2017
Under Review
0
47
Implement an all/none toggle on ACL lists
Ruth Cheesley
14 Feb 2017
Collecting Feedback
0
38
Triggers and Escalations based on Assigned Agent properties
Jeroen van der Steen
13 Feb 2017
Collecting Feedback
0
83
Hide other Agents
thomas
9 Feb 2017
Collecting Feedback
6
41
Add schema or RDFa markup
Ruth Cheesley
8 Feb 2017
Collecting Feedback
2
36
Ticket creation date should be that of email receipt date
Christian Mattart
2 Feb 2017
Collecting Feedback
0
49
Add more flags for agents to use
Christian Mattart
31 Jan 2017
Collecting Feedback
0
41
Improved anti-spam tools
Carl Partridge
25 Jan 2017
Collecting Feedback
0
38
Add agents as followers when mentioned in a note
Christian Mattart
24 Jan 2017
Collecting Feedback
0
44
Email addresses for Teams
Eric VanTol
23 Jan 2017
Collecting Feedback
0
27
Custom user fields for specific usergroups
Lauren Cumming
23 Jan 2017
Collecting Feedback
0
34
Add agents to new Access Groups automatically
Ruth Cheesley
23 Jan 2017
Collecting Feedback
0
48
Disable automatic sending emails
Joerg Boehme
23 Jan 2017
Collecting Feedback
0
68
More sort options in CRM/Feedback/Publish modules
Eric VanTol
19 Jan 2017
Collecting Feedback
1
59
User Dashboard on user portal
Eric VanTol
16 Jan 2017
Collecting Feedback
1
57
Template and Phrase searching
Eric VanTol
14 Jan 2017
In Development
2
29
Allow push-message via the live chat system
Ruth Cheesley
12 Jan 2017
Collecting Feedback
0
55
JIRA portal triggers
Dan Mackie
10 Jan 2017
Collecting Feedback
1
37
Show support hours and current time on portal
Ruth Cheesley
10 Jan 2017
Collecting Feedback
1
39
Ability to change chat widget appearance based on whether agent is available or not
Lauren Cumming
10 Jan 2017
Collecting Feedback
0
40
Ability to add company logo to chat widget
Lauren Cumming
10 Jan 2017
Under Review
1
37
Ability to rearrange columns in Agent ticket grid using Windows drag and drop functionality
Doug Hicks
9 Jan 2017
Collecting Feedback
1
38
Ability to expand columns in Agent ticket grid
Doug Hicks
9 Jan 2017
Collecting Feedback
1
33
Selecting between Chat & Ticket in website widget
Monther
4 Jan 2017
Under Review
0
36
Sort SLA's in admin interface
Tom Schoen
28 Dec 2016
Collecting Feedback
0
42
Create a new sort order for "Date of last agent activity" (so agent notes are included)
Ibrahim
20 Dec 2016
Collecting Feedback
0
41
Add ability to clean up or filter unused images and files
Jeroen van der Steen
16 Dec 2016
Collecting Feedback
0
40
Allow entire IP subnets in whitelist
Eric VanTol
8 Dec 2016
Collecting Feedback
0
65
Ability for Admin to remote logout agent
Lann Cowman
7 Dec 2016
Collecting Feedback
1
23
Implement management commands using API in a multi-threaded capable platform.
Richard Smith
6 Dec 2016
Collecting Feedback
1
71
Noises for notifications for tickets or IM
Orville Bailey
5 Dec 2016
Collecting Feedback
1
59
Ignore SSL errors in Web Hook action
Eric VanTol
30 Nov 2016
Collecting Feedback
0
40
Change chat widget status based on available agents.
frank dage
30 Nov 2016
Under Review
4
47
IM Notification or Flags
Janay Pyfrom-Symonette
28 Nov 2016
Under Review
1
67
Triggers based on chat
Robin
28 Nov 2016
Collecting Feedback
4
24
Ticket forward notification
Philipp Bartsch
23 Nov 2016
Collecting Feedback
0
39
Modification to Fields display for filters, ordering, and grouping
Eric VanTol
23 Nov 2016
Collecting Feedback
0
34
Agent Seperation for Knowledgebase Sections
Tracy Duren
22 Nov 2016
Collecting Feedback
2
96
Feature to see when an agent is looking at a ticket and if you opened that ticket, all the agents can see who else has it open
Lauren Cumming
22 Nov 2016
Collecting Feedback
2
52
Renaming of downloaded files
Philipp Bartsch
9 Nov 2016
Collecting Feedback
1
36
Time Log Custom Field Variables
Jamey Steinmann
31 Oct 2016
Collecting Feedback
0
54
Create Ticket-Templates more powerful than snippets
Mert Gizir
27 Oct 2016
Collecting Feedback
0
33
Let agents customize chat notifications when they are mentioned in a note
Christian Mattart
19 Oct 2016
Collecting Feedback
0
33
Public chat history should be visible to agent handling the ticket that was created from it
Christian Mattart
19 Oct 2016
Collecting Feedback
0
51
Slack App: Set individual webhooks / channels per Trigger
Timo Heil
19 Oct 2016
Collecting Feedback
3