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Bug Report Design Feedback
Submit Feature Request
Bug Report Design Feedback
Community
Community
Submit Feature Request
Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
34
Mention creation of linked tickets as notes
Christian Mattart
27 Oct 2014
Collecting Feedback
0
34
Trigger rule by number of replies on a ticket
Lukasz Rzanek
8 Oct 2014
Collecting Feedback
0
38
Tree view for linked tickets
Geoffrey Nimal
8 Oct 2014
Collecting Feedback
0
31
Simplify task of creating a ticket from agent interface
Christian Mattart
2 Oct 2014
Collecting Feedback
0
44
Add Separate Notification for Mentions in Tickets
Kris van der Starren
21 Sept 2014
Collecting Feedback
1
40
Ability to "Notify All Agents" in Triggers
Kris van der Starren
18 Sept 2014
Collecting Feedback
0
44
Move Messages to Other Tickets
Kris van der Starren
15 Sept 2014
Collecting Feedback
0
49
Bugzilla Integration
Roshan
9 Sept 2014
Under Review
0
107
Integration with TFS online
Marcin
14 Aug 2014
Under Review
4
49
Reports - Easy search of labels by date range, organisation etc.
Will
14 Aug 2014
Collecting Feedback
0
44
Add Priority to Android App
Kris van der Starren
14 Aug 2014
Collecting Feedback
0
47
Secure emails & Customer communications
Will
14 Aug 2014
Collecting Feedback
1
61
Add CMDB functionality
Justus
8 Aug 2014
Collecting Feedback
0
37
Ability to Show a live updating report for all agents
Roland Nowak
26 Jul 2014
Collecting Feedback
1
32
Properties in agent interface doesn't wrap text
Amanda
16 Jul 2014
Collecting Feedback
0
59
Download all attachments at once
Sandra
15 Jul 2014
Collecting Feedback
6
34
Windows 8.1 Notification
Mark van Ree
15 Jul 2014
Collecting Feedback
0
36
Billing in New Ticket Window
Mark van Ree
15 Jul 2014
Collecting Feedback
0
45
Forward a ticket via macro
Alex
14 Jul 2014
Collecting Feedback
1
39
Customize update chat message for agents
Christian Mattart
11 Jul 2014
Collecting Feedback
0
33
Public tasks should be visible only in the ticket scope
Christian Mattart
9 Jul 2014
Collecting Feedback
0
31
Linking to ticket without whole view state
Kris van der Starren
2 Jul 2014
Collecting Feedback
0
42
Enable Escalation Trigger for Main Ticket Owner Only
Guy Meiri
27 Jun 2014
Collecting Feedback
0
46
Making teams dependant of departments
Ronnie Jorgensen
19 Jun 2014
Collecting Feedback
0
41
Links in custom ticket fields
Amanda
11 Jun 2014
Collecting Feedback
0
49
Replace the main user by the first person in CC
Geraldine Menard
28 May 2014
Collecting Feedback
0
47
Insert KB article into Chat
Lu Parente
21 May 2014
Planning
0
76
Mentioning a ticket
Geraldine Menard
15 May 2014
Collecting Feedback
3
35
New Article Notification
Lu Parente
23 Apr 2014
Collecting Feedback
1
41
More powerful "convert ticket to knowledgebase (kb) article"
Jorge Fdez
10 Apr 2014
Collecting Feedback
0
31
offers kb & tickets to agent when opening a ticket (from agent interface)
Jorge Fdez
10 Apr 2014
Collecting Feedback
0
28
Keyboard navigation for drop-down fields
Joe Davis
4 Apr 2014
Collecting Feedback
0
32
Sending history in customer reminders
Alexandru Filipov
20 Mar 2014
Collecting Feedback
0
38
Better management of organizations and users
Ronnie Jorgensen
18 Mar 2014
Collecting Feedback
1
40
Ticket Layout Editor for Billing
Mark Lange
17 Mar 2014
Collecting Feedback
0
59
Enable browser spell check in tinyMCE editor
Guy Meiri
6 Mar 2014
Collecting Feedback
1
28
Request to have ticket filters similar to email triggers
Clint Broadhead
27 Feb 2014
Collecting Feedback
1
36
Restrict agent permissions to Knowledgebase (KB)
James Warner
25 Feb 2014
Collecting Feedback
1
35
Sort order and first and last buttons
Keith DeWald
11 Feb 2014
Collecting Feedback
0
54
Manager Approval Process
Lenny LaRose
4 Feb 2014
Collecting Feedback
1
30
Ability to disable or turn off the "Upload a File" feature in chat
Daniel Nguyen
4 Feb 2014
Under Review
0
30
Customer Feedback preselected options
Becki Burrows
4 Feb 2014
Collecting Feedback
0
25
Add "Unassigned" to "Set Agent" within Macros
Clint Broadhead
24 Jan 2014
Collecting Feedback
1
37
Preview feature to create custom email replies
Jason Voice
23 Jan 2014
Collecting Feedback
1
28
Include user message in SLA alert email
Tommy Jackson
22 Jan 2014
Collecting Feedback
0
48
Filters - On Hold
Sally Vaughan
22 Jan 2014
Collecting Feedback
0
36
Update ticket via email using action codes
Clint Broadhead
15 Jan 2014
Collecting Feedback
2
34
Adding CCs to tickets when creating them using the API
Alexandru Filipov
14 Jan 2014
Collecting Feedback
0
30
Changing the Download URL occasionally generates incorrect file size
Joe Davis
8 Jan 2014
Collecting Feedback
0
28
Prevent PDF downloads from opening via raw URL
Joe Davis
8 Jan 2014
Collecting Feedback
0