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Bug Report Design Feedback
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Bug Report Design Feedback
Community
Community
Submit Feature Request
Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
28
Show number of replies by Agent or by User in the ticket overview
Michael W.
21 Jun 2017
Collecting Feedback
0
23
Possibility to add files to a reply or a note when they are edited (like when i create them)
cjs@software-agentur.com
21 Jun 2017
Collecting Feedback
0
28
Real integration via plugin in CMS
cjs@software-agentur.com
21 Jun 2017
Collecting Feedback
0
22
Internal notes/comments (only for agents) in an article.
cjs@software-agentur.com
21 Jun 2017
Collecting Feedback
0
34
Show if message was edited
Michael W.
20 Jun 2017
Collecting Feedback
0
36
Separate SLAs in Ticket overview
Michael W.
20 Jun 2017
Collecting Feedback
1
33
Renaming and dating Problems after creation
Michael W.
18 Jun 2017
Collecting Feedback
0
20
JIRA addon to display DeskPro-Tickets in JIRA issue
Michael W.
17 Jun 2017
Collecting Feedback
0
25
Options to disable more Features for better usability
Michael W.
17 Jun 2017
Collecting Feedback
0
28
Hiding the Ticket language field
Michael W.
17 Jun 2017
Collecting Feedback
0
20
Visual fine tuning of Department drow down
Michael W.
17 Jun 2017
Collecting Feedback
0
30
Show organisation avatar in ticket
Michael W.
17 Jun 2017
Collecting Feedback
1
47
API for Satisfaction
Michael W.
17 Jun 2017
Collecting Feedback
1
28
Change Date Time input format for date fields
Thomas Dakan
14 Jun 2017
Collecting Feedback
0
39
Download ticket as PDF without agent notes
Jeroen van der Steen
12 Jun 2017
Collecting Feedback
2
20
Improvements for the chat feature.
cjs@software-agentur.com
7 Jun 2017
Collecting Feedback
0
25
Allow additional criteria on the default email account triggers
Chris Booth
2 Jun 2017
Collecting Feedback
0
147
Dark/Night mode theming?
Kevin Fox
31 May 2017
Collecting Feedback
11
29
Start Ticket in Agent Interface via URL
Ryan Melville
22 May 2017
Collecting Feedback
1
31
Extend the allowed Helpdesk 'reset' time beyond 90 days (to unlimited)
Paul Davies
22 May 2017
Collecting Feedback
0
24
Small Field Names in v5
Kyle Oliveira
18 May 2017
Collecting Feedback
0
32
Ability for categories in Knowledgebase to be translated when user changes language
Paul Davies
12 May 2017
Collecting Feedback
0
19
Adding more columns to the 'linked tickets' tab
Robert Chiu
11 May 2017
Collecting Feedback
1
30
Better naming of embedded images
Timo Heil
9 May 2017
Collecting Feedback
1
24
Ability to disable Your Account feature from the portal
Steve Hersker
9 May 2017
Collecting Feedback
0
24
Integrate agent chat with Slack
Ruth Cheesley
5 May 2017
Collecting Feedback
1
59
Add ability to automatically login the user with an link and token
Lauren Cumming
19 Apr 2017
Collecting Feedback
0
54
Ability to create unique date drop downs in reports
Lauren Cumming
19 Apr 2017
Collecting Feedback
2
80
Ability to set an alert when an email has failed to be sent
Lauren Cumming
19 Apr 2017
Collecting Feedback
3
53
Knowledgebase and Downloads Navigation Improvements
Lauren Cumming
19 Apr 2017
Under Review
0
47
Ability to report on missed chats
Lauren Cumming
19 Apr 2017
In Development
0
32
Improve the delay between New News Posts and New News email notifications
Lauren Cumming
19 Apr 2017
Under Review
1
40
Make the chat/ticket widget editable e.g allow Google Tag Manager to be installed
Lauren Cumming
19 Apr 2017
Under Review
1
46
Audit Log- Changes to Agent Permissions
Lauren Cumming
19 Apr 2017
Collecting Feedback
0
30
Change Password field visible when Deskpro has no control over the remote password
Jon Morby
18 Apr 2017
Collecting Feedback
0
41
Content v2 API POST for Articles/Downloads
Jack
14 Apr 2017
Collecting Feedback
1
36
Add generic S3 support for 3rd party S3 clusters
Jon Morby
30 Mar 2017
Collecting Feedback
0
27
Mass Action Forwarding to a person that isnt an agent on the system
Hershey
28 Mar 2017
Collecting Feedback
0
40
Add agent-forwarded messages to ticket through tag
Tom Schoen
28 Mar 2017
Collecting Feedback
0
48
Sync AD user info
Kaleb Kaufman
27 Mar 2017
Collecting Feedback
2
49
Additional Agent Trigger Criteria
Lauren Cumming
24 Mar 2017
Under Review
1
51
Ability to restrict certain agents from viewing notes
Dave Topan
22 Mar 2017
Collecting Feedback
0
50
Ability to Analyze and Manage News Subscribers
Keith Ritter
20 Mar 2017
Collecting Feedback
1
45
Azure Logic App connector
Nik Smit
20 Mar 2017
Collecting Feedback
0
60
Add ability to select certain times of the day for chat to be available.
Christian knouse
15 Mar 2017
Collecting Feedback
1
26
Add a list of related articles in /kb/{article_id} to the response output
Michael Thomas
14 Mar 2017
Collecting Feedback
0
51
Allow blocking of domains at chat level
Jon Morby
14 Mar 2017
Under Review
0
50
Customizable Checklists that can be inserted into a ticket interface
Janay Eubanks
6 Mar 2017
Collecting Feedback
2
72
Mass-merge tickets for the same customers
Buckley Sawyer
3 Mar 2017
Collecting Feedback
1
57
Managing Custom Fields in Admin
Matt Goldfarb
1 Mar 2017
Collecting Feedback
1