Skip to main content
Bahasa Indonesia Bălgarski Čeština Cymraeg Cрпски Dansk Deutsch Eesti keel English Español Français Gaelic Hrvatski Íslenska Italiano Latviešu valoda Lietuvių kalba Magyar Malti Nederlands Norsk Polski Português (Brasil) Português (Europeu) Pусский Română Slovenčina Slovenian Suomen Kieli Svenska Tiếng Việt Türkçe Ελληνικά македонски الإنجليزية فارسی 日本語 英语（美国） 영어
Contact Us

New to Deskpro Support? Register for an account

Need a password reminder?
Bug Report Design Feedback
Submit Feature Request
Bug Report Design Feedback
Community
Community
Submit Feature Request
Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
26
Delegate the maintenance of Knowledgebase articles to non-Agents
Ben A.
3 Aug 2015
Collecting Feedback
0
67
Group Custom Reports
David Jones
17 Jul 2015
Collecting Feedback
2
45
Add Today as relative date
Aren Dowden
15 Jul 2015
In Development
2
31
Tickets filter in mobile version
Tommy Jackson
10 Jul 2015
Collecting Feedback
0
35
Add an attachement using the JIRA app in Deskpro
Andreas
6 Jul 2015
Collecting Feedback
1
157
Disregard tickets ONHOLD from SLA-plan
Andreas
6 Jul 2015
In Development
3
30
Agent Unable to Set Language on New Ticket
Chris
30 Jun 2015
Collecting Feedback
0
36
List of user Downloads through the REST API
Joe Davis
29 Jun 2015
Collecting Feedback
0
38
Enable Trigger on Billing & Logs add/update
guyot frederic
18 Jun 2015
Collecting Feedback
0
35
Condensed view of Ticket & messages in Agent Interface
Corey Johnson
16 Jun 2015
Collecting Feedback
0
26
Reorder custom choices - Nesting
Lance Marrano
9 Jun 2015
Collecting Feedback
0
43
Ticket locked information to be smaller
Chris
9 Jun 2015
Collecting Feedback
1
43
Round Robin Queue outside Working Hours
Chris
9 Jun 2015
Collecting Feedback
1
44
Ability to have different working hours for different days of the week
Chris
9 Jun 2015
Collecting Feedback
2
80
Away from Desk to disable Round Robin for Agent
Chris
9 Jun 2015
Collecting Feedback
4
27
API should return ID of "predefined choices" custom field
Timo Heil
5 Jun 2015
Collecting Feedback
0
46
Allow the use of variables in signatures.
Kenneth
3 Jun 2015
Collecting Feedback
2
44
Copy form layout from another department
Kenneth
3 Jun 2015
Collecting Feedback
0
62
Working hours taken into account in escalations OR SLAs to be completed by actions
Simon Frost
1 Jun 2015
Under Review
4
33
Would like more settings on ticket archiving
Simon Frost
1 Jun 2015
Collecting Feedback
0
45
On hold in reporting
Danny Batenburg
29 May 2015
Collecting Feedback
0
38
Chat fields required to help with chat reporting
Riccardo
21 May 2015
Collecting Feedback
0
34
Tasks Included in Quick Search Results
CAC Helpdesk
19 May 2015
Collecting Feedback
0
68
Include Full Date Instead of "x days ago" on tickets
CAC Helpdesk
19 May 2015
Collecting Feedback
2
27
Add agents to teams while AD synchronization
Olga Nikolaeva
18 May 2015
Collecting Feedback
0
38
Provide API Mechanism to authenticate users against Deskpro DB
Richard Smith
8 Apr 2015
Collecting Feedback
0
78
Ability to customize satisfaction survey questions
Christian Mattart
2 Apr 2015
Collecting Feedback
2
59
Department separation
Clint Broadhead
25 Mar 2015
Collecting Feedback
0
54
Adding a drop down for user CC selection when creating a ticket
Kevin Carter
16 Mar 2015
Collecting Feedback
1
44
Allow agent filtering on Ticket Satisfaction reports
Jason Voice
10 Mar 2015
Collecting Feedback
1
32
Add agent permission to view \ hide Notes field.
Jason Voice
10 Mar 2015
Collecting Feedback
0
38
Addition of a Time Stamp Variable for Snippets
eric
9 Mar 2015
Collecting Feedback
0
49
Customization of who the Customer Satisfaction Survey is sent to
Bonnie MacArthur
9 Mar 2015
Collecting Feedback
0
32
Allowing for text to be added above Reply Line
Aaron Bianucci
4 Mar 2015
Collecting Feedback
0
35
Tasks visible to clients (by agent choice) based on ticket
Adam Smeets
28 Feb 2015
Collecting Feedback
1
140
System wide holiday & working hours definition
Ralph
23 Feb 2015
Collecting Feedback
3
56
Mailchimp Integration
Codrin Mitin
25 Jan 2015
Under Review
0
60
Allow for “Internal Only Tickets”
Anonymous
15 Jan 2015
Collecting Feedback
3
81
Create an OR function for custom filters
Anonymous
15 Jan 2015
Collecting Feedback
4
35
Allow us to send a CC to additional emails on the account
Anonymous
15 Jan 2015
Collecting Feedback
1
27
Give Users Service (Support) Credits to use as part of their support contract
Ian Clayton
12 Jan 2015
Collecting Feedback
1
43
Option to alphabetize category list items
Clint Broadhead
26 Dec 2014
Collecting Feedback
0
32
More conversation in linked tickets created
Geraldine Menard
18 Dec 2014
Collecting Feedback
0
39
Trigger for automated response emails dependant on attachment of message e.g. Outlook meeting requests
Simon Frost
17 Dec 2014
Collecting Feedback
0
45
Department ticket bubble color
Kenneth
13 Nov 2014
Collecting Feedback
0
33
Quick Actions for Compact ticket list view
Tommy Jackson
6 Nov 2014
Planning
3
37
Better management of the categories
Geraldine Menard
5 Nov 2014
Collecting Feedback
2
58
Admin able to sign agents out of chat
Lu Parente
31 Oct 2014
Under Review
1
36
Insert KB article link/content into a new ticket
Lu Parente
31 Oct 2014
Collecting Feedback
0
32
Store customized Twig templates in filesystem for versioning
Timo Heil
29 Oct 2014
Collecting Feedback
0