Skip to main content
Bahasa Indonesia Bălgarski Čeština Cymraeg Cрпски Dansk Deutsch Eesti keel English Español Français Gaelic Hrvatski Íslenska Italiano Latviešu valoda Lietuvių kalba Magyar Malti Nederlands Norsk Polski Português (Brasil) Português (Europeu) Pусский Română Slovenčina Slovenian Suomen Kieli Svenska Tiếng Việt Türkçe Ελληνικά македонски الإنجليزية فارسی 日本語 英语（美国） 영어
Contact Us

New to Deskpro Support? Register for an account

Need a password reminder?
Bug Report Design Feedback
Submit Feature Request
Bug Report Design Feedback
Community
Community
Submit Feature Request
Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
33
I would like to be able to remove the Team box in the ticket window
Christian knouse
14 Oct 2016
Collecting Feedback
0
34
Print multiple tickets
Tram
13 Oct 2016
Collecting Feedback
1
45
Ability to see a debug of triggers
Philipp Bartsch
12 Oct 2016
Collecting Feedback
0
44
Ability to translate live chats
Lauren Cumming
12 Oct 2016
Collecting Feedback
1
43
Customizing timeout before agent takes chat
Christian Mattart
12 Oct 2016
Under Review
0
23
Capability to send custom notifications via notification system API
Richard Smith
12 Oct 2016
Collecting Feedback
0
33
Be able to set automatic ticket lock permissions per user
Kate
7 Oct 2016
Collecting Feedback
0
55
Export Triggers Data to a CSV file
Nadia
5 Oct 2016
Collecting Feedback
1
33
Icons to show extra information on agent replies to tickets
Chris Booth
30 Sept 2016
Collecting Feedback
0
36
A more mobile friendly version of live chat
Chad
27 Sept 2016
Collecting Feedback
2
35
Show device that user is using for Live Chat (e.g. mobile, tablet, desktop)
Chad
27 Sept 2016
Planning
0
37
2 or more "New Ticket" Windows
jasper
27 Sept 2016
Collecting Feedback
0
41
Agent Interface Counts for tickets and tasks
Lauren Cumming
26 Sept 2016
Collecting Feedback
3
35
Agent Interface counts presented
Lauren Cumming
26 Sept 2016
Collecting Feedback
0
44
Reporting API improvements
Aren Dowden
23 Sept 2016
Collecting Feedback
0
43
Re-sizing columns in the list view
Jeroen Geilman
22 Sept 2016
Collecting Feedback
1
38
Filter name as list view tab title
Jeroen Geilman
22 Sept 2016
Collecting Feedback
0
39
Ability to set the column width in ticket views
Eric VanTol
20 Sept 2016
Collecting Feedback
0
37
Ability to set Parent and Child for an Organisation
Chris Booth
19 Sept 2016
Collecting Feedback
0
35
Create new ticket using a macro
Lucas Williamson (TEKsystems)
16 Sept 2016
Collecting Feedback
0
63
Ability to display a special note in a ticket
Eric VanTol
16 Sept 2016
Collecting Feedback
2
38
Regex matching groups in triggers
Matthew Baines
15 Sept 2016
Collecting Feedback
0
30
Automatic transfer of chat transcript to an specific agent's ticket pool or email
Jean-Francois Landry
8 Sept 2016
Collecting Feedback
0
33
Feature to handle different types of user replies
Lauren Cumming
7 Sept 2016
Collecting Feedback
0
35
Make a person a manager of an organization using the API
Lauren Cumming
7 Sept 2016
Collecting Feedback
0
39
API - create ticket with note
guyot frederic
1 Sept 2016
Collecting Feedback
0
42
Customer Reports
Chris Brown
31 Aug 2016
Under Review
0
42
Deskpro app notifications
Philipp Bartsch
31 Aug 2016
In Development
0
38
Add variable to use 'Current assigned agent'
Lauren Cumming
26 Aug 2016
Collecting Feedback
0
68
Display all open tickets for organization
Eric VanTol
24 Aug 2016
Under Review
1
61
Ask for feedback every Nth ticket...
Sinclair, John
19 Aug 2016
Under Review
0
175
Calendar view, ticket scheduling
Szabolcs
16 Aug 2016
Collecting Feedback
2
29
Ability to set a default e-mail name, of each account
Kenneth
16 Aug 2016
Under Review
0
43
Add an attachment reminder ala Gmail
Jason
15 Aug 2016
Under Review
1
41
Twig logic tags in snippets
Jason Mulholland
29 Jul 2016
Collecting Feedback
0
57
Macro hot key
Andrew Weiss
26 Jul 2016
Under Review
0
47
Option to Show Organisation Contact Details on Person Screen
Chris Booth
26 Jul 2016
Collecting Feedback
1
42
Feedback button visibility
Kenneth
26 Jul 2016
Under Review
0
50
All fields on Ticket shown in Agent Interface without having to click on more
Andrew Weiss
25 Jul 2016
In Development
0
57
Resend Message Option
Chris Booth
19 Jul 2016
Under Review
0
23
Network Drive/UNC path links in KB articles
Kalin Kauppila
18 Jul 2016
Collecting Feedback
0
67
Set Ticket Due Date
Steven West
11 Jul 2016
Under Review
1
86
Ability to send reminders about Tasks as they are Due, rather than Daily
Steven West
11 Jul 2016
Collecting Feedback
1
36
Initial Response notification from user to agent
Chad
7 Jul 2016
Collecting Feedback
0
51
Add Not On Hold to Custom Filter Criteria
Brian Whitmore
7 Jul 2016
Under Review
0
59
Ticket Number on Task Reminders
Bill Gabay
6 Jul 2016
Under Review
1
55
Option to Disable Agent IM
Ryan Melville
23 Jun 2016
Collecting Feedback
3
33
Let the agent know when the department was bcc'd and not the recipient
Christian Mattart
22 Jun 2016
Collecting Feedback
1
43
Viewing agent-only notes
Martin Brule Jr.
15 Jun 2016
Under Review
2
33
Add time and\or charges under the properties tab.
Justin
24 Mar 2016
Collecting Feedback
0