22

Let agents customize chat notifications when they are mentioned in a note Collecting Feedback

When a mention is added in a note, the mentioned agent gets notified by email when they are offline (can be disabled) and always through agent chat (cannot be disabled). When agents get tons of mentions, it is quite frustrating to be notified multiple times for the same thing. It would be great if it could be customized by each agent.

Helpful Unhelpful

2 of 2 people found this page helpful

Add a comment

You need to log in before you can submit a comment.

Need a password reminder?