Deskpro Support

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Introduction

Overview
- What is the On-Premise Controller?
Requirements

Installation

Installation
- Which version should I use?
Install on Linux
- Linux Prerequisites
- Run the OPC install script
Install on VMWare
Install on Virtualbox
- Install the Virtualbox OVA
Install on Proxmox
- Install the OVA on Proxmox VE
Install on Hyper-V
- Install the Hyper-V OVA
Install on Windows
- Windows Prerequisites
- Installing on Windows

Using the OPC

Accessing the OPC Web interface
- Using the OPC command
Using the OPC

Instances

Clustering

Backups

Via the GUI
Via the CLI
- Backing up your instance
- Manual Backups
External Backups
- Considerations for External Backups

Troubleshooting

Advanced Configuration

Firewalls and Networking
Host Configuration
Optimization
- Database optimization
- PHP performance optimization
Disk Management
ElasticSearch
Database
- Modifying MySQL configuration
- Encrypting MySQL
Web
- Adding custom Nginx configuration
Advanced instance setup and configuration
- Migration of data from Zendesk to Deskpro
- Migration of data from Spiceworks to Deskpro

Horizon Upgrade

OPC and Docker

Deskpro container image

WebGUI SSH Disabled

yn OPC Problems

Chris Robinson

Cyhoeddwyd: Jul 5, 2022|Diweddarwyd diwethaf: Jul 13, 2022

The WebGUI has the ability to run an SSH terminal directly on the OPC host to assist with server management and configuration if required. If this is functionality is not enabled, a low severity warning will be recorded to remind administrators to enable this setting in case it will be required.

Severity	Trigger
Medium	WebGUI SSH functionality is not enabled

Remediation

You can enable this functionality by running opc ssh enable from the command line on the OPC host.

Defnyddiol Annefnyddiol

Roedd 2 o 4 o bobl yn teimlo bod y dudalen hon yn ddefnyddiol

tudalen nesafSecure Access for Host Header Requests tudalen flaenorolOPC Version

Mewngofnodwch neu cofrestrwch i gyflwyno sylw.

Adrannau'r dudalen

Remediation