Deskpro Support

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Introduction

Overview
- What is the On-Premise Controller?
Requirements

Installation

Installation
- Which version should I use?
Install on Linux
- Linux Prerequisites
- Run the OPC install script
Install on VMWare
Install on Virtualbox
- Install the Virtualbox OVA
Install on Proxmox
- Install the OVA on Proxmox VE
Install on Hyper-V
- Install the Hyper-V OVA
Install on Windows
- Windows Prerequisites
- Installing on Windows

Using the OPC

Accessing the OPC Web interface
- Using the OPC command
Using the OPC

Instances

Clustering

Backups

Via the GUI
Via the CLI
- Backing up your instance
- Manual Backups
External Backups
- Considerations for External Backups

Troubleshooting

Advanced Configuration

Firewalls and Networking
Host Configuration
Optimization
- Database optimization
- PHP performance optimization
Disk Management
ElasticSearch
Database
- Modifying MySQL configuration
- Encrypting MySQL
Web
- Adding custom Nginx configuration
Advanced instance setup and configuration
- Migration of data from Zendesk to Deskpro

Horizon Upgrade

OPC and Docker

Deskpro container image

Index reset

yn ElasticSearch

Lewis Stonier

Cyhoeddwyd: Dec 7, 2023|Diweddarwyd diwethaf: Dec 7, 2023

Full Index Reset

If you have multiple instances on your server and they are all running out of sync, you may want to reset the full search index.

This can be found by navigating to the local Elasticsearch services page

In the Index Information section, find the index which is having the issue and click Reset Index

This will fully reset the index and reindex Elasticsearch for all instances.

Defnyddiol Annefnyddiol

tudalen nesafModifying MySQL configuration tudalen flaenorolElasticSearch authentication

Mewngofnodwch neu cofrestrwch i gyflwyno sylw.

Adrannau'r dudalen

Full Index Reset