Deskpro Support

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Introduction

Overview
- What is the On-Premise Controller?
Requirements

Installation

Installation
- Which version should I use?
Install on Linux
- Linux Prerequisites
- Run the OPC install script
Install on VMWare
Install on Virtualbox
- Install the Virtualbox OVA
Install on Proxmox
- Install the OVA on Proxmox VE
Install on Hyper-V
- Install the Hyper-V OVA
Install on Windows
- Windows Prerequisites
- Installing on Windows

Using the OPC

Accessing the OPC Web interface
- Using the OPC command
Using the OPC

Instances

Clustering

Backups

Via the GUI
Via the CLI
- Backing up your instance
- Manual Backups
External Backups
- Considerations for External Backups

Troubleshooting

Advanced Configuration

Firewalls and Networking
Host Configuration
Optimization
- Database optimization
- PHP performance optimization
Disk Management
ElasticSearch
Database
- Modifying MySQL configuration
- Encrypting MySQL
Web
- Adding custom Nginx configuration
Advanced instance setup and configuration
- Migration of data from Zendesk to Deskpro
- Migration of data from Spiceworks to Deskpro

Horizon Upgrade

OPC and Docker

Deskpro container image

Instance Error Logs

yn Error Logs

Cyhoeddwyd: Jun 29, 2022|Diweddarwyd diwethaf: Jul 13, 2022

Via the CLI

Error logs within the On Premise Controller are separated per instance and per service.

You can find the error logs within your server at the following path:

/opt/deskpro/data/instances/{instance_id}/logs/{service}
 copy

The {instance_id} is the Instance ID of your helpdesk and the {service} is the service you would like to check the logs for, such as deskpro, nginx etc.

Defnyddiol Annefnyddiol

tudalen nesafOPC Error Logs

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Adrannau'r dudalen

Via the CLI