Deskpro Support

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Introduction

Overview
- What is the On-Premise Controller?
Requirements

Installation

Installation
- Which version should I use?
Install on Linux
- Linux Prerequisites
- Run the OPC install script
Install on VMWare
Install on Virtualbox
- Install the Virtualbox OVA
Install on Proxmox
- Install the OVA on Proxmox VE
Install on Hyper-V
- Install the Hyper-V OVA
Install on Windows
- Windows Prerequisites
- Installing on Windows

Using the OPC

Accessing the OPC Web interface
- Using the OPC command
Using the OPC

Instances

Clustering

Backups

Via the GUI
Via the CLI
- Backing up your instance
- Manual Backups
External Backups
- Considerations for External Backups

Troubleshooting

Advanced Configuration

Firewalls and Networking
Host Configuration
Optimization
- Database optimization
- PHP performance optimization
Disk Management
ElasticSearch
Database
- Modifying MySQL configuration
- Encrypting MySQL
Web
- Adding custom Nginx configuration
Advanced instance setup and configuration
- Migration of data from Zendesk to Deskpro
- Migration of data from Spiceworks to Deskpro

Horizon Upgrade

OPC and Docker

Deskpro container image

Disk Space

yn OPC Problems

Chris Robinson

Cyhoeddwyd: Jun 29, 2022|Diweddarwyd diwethaf: Jul 13, 2022

Both / and /boot partitions are checked to determine their usage. The following warnings are presented as usage increases:

Severity	Usage
Low	75% full
Medium	85% full
High	95% full
High	There is less than 5GB of free space available on the `/` partition

Remediation

Determine if any directories are using an uncharacteristic amount of space and delete files and folders as necessary.

Defnyddiol Annefnyddiol

Roedd 0 o 1 o bobl yn teimlo bod y dudalen hon yn ddefnyddiol

tudalen nesafSwap Memory tudalen flaenorolOPC Problems

Mewngofnodwch neu cofrestrwch i gyflwyno sylw.

Adrannau'r dudalen

Remediation