Deskpro Legacy
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How do I disable keyboard shortcuts?
Published: Jun 25, 2015
0Aug 31, 2023 -
Can one user from an organization see all that organization's tickets?
Published: Jun 4, 2015
0Aug 29, 2023 -
How do I link tickets to community topics?
Published: Mar 19, 2018
0Jun 30, 2023 -
How do I notify a user when their ticket is assigned?
Published: Sep 13, 2023
0Sep 13, 2023 -
How do I stop bounces and Out of Office messages being turned into tickets?
Published: Jun 10, 2014
0Aug 31, 2023 -
How do I convert a normal user to an agent?
Published: Jun 11, 2014
0Aug 31, 2023 -
How do I generate debug information for a ticket?
Published: Jul 18, 2013
0Sep 13, 2023 -
Can tickets be put on hold?
Published: Nov 18, 2001
0Sep 8, 2023 -
How can I see which tickets have been resolved by only one agent?
Published: May 9, 2018
0Aug 1, 2023 -
How can I strip HTML from message content in my report?
Published: Oct 13, 2015
0Aug 31, 2023 -
Changing the size of the navigation buttons
Published: Oct 4, 2016
1Aug 31, 2023 -
How do I find the ID number of a Deskpro field or other item?
Published: Oct 13, 2015
0Aug 31, 2023 -
How can I specify a sub-status in stats?
Published: Mar 19, 2019
0Aug 31, 2023 -
Querying Custom Fields
Published: Jun 24, 2019
0Aug 31, 2023 -
I'm having trouble making a custom report retrieve phone numbers
Published: Oct 13, 2015
0Aug 31, 2023 -
Unified login with JSON Web Token standard
Published: Nov 14, 2014
0Aug 31, 2023 -
I'm having trouble with the subject of reminder emails
Published: Nov 2, 2015
0Aug 31, 2023 -
Is there a way to CC: someone into a ticket?
Published: Sep 23, 2014
0Aug 31, 2023 -
I don't want to show the author for Knowledgebase articles
Published: Feb 12, 2016
1Aug 31, 2023 -
I don't want to show the author of Knowledgebase articles
Published: Oct 17, 2016
0Aug 31, 2023 -
How do I prevent a specific agent being assigned tickets?
Published: Mar 2, 2017
0Aug 31, 2023 -
How do I create a welcome message for my portal?
Published: Aug 8, 2016
0Aug 31, 2023 -
How do I change the welcome message for different usergroups?
Published: Aug 26, 2016
0Aug 31, 2023 -
What are the cookies that Deskpro uses?
Published: Sep 5, 2018
0Aug 31, 2023 -
How do I make tasks visible to certain agents, teams or departments?
Published: May 11, 2018
0Aug 31, 2023 -
I'm having trouble getting JIRA-related triggers to work
Published: Jan 7, 2015
0Aug 31, 2023 -
How do I make clear in email notifications to agent followers that they don't need to respond?
Published: Jun 2, 2014
0Aug 31, 2023 -
How can my users view & manage their tickets within the portal?
Published: Feb 28, 2019
0Aug 31, 2023 -
8. Create your first knowledgebase article
Published: Aug 17, 2023
0Sep 19, 2023 -
How can I export my tickets?
Published: May 7, 2015
0Aug 31, 2023 -
Removing 'Change Password' from the User Profile
Published: Nov 16, 2016
0Aug 31, 2023 -
The Portal Editor won't load
Published: Jul 22, 2015
0Aug 31, 2023 -
How do I set a default department for tickets submitted via the user portal?
Published: Aug 8, 2016
0Aug 31, 2023 -
How do I customize the text that appears on my portal?
Published: Sep 9, 2014
0Aug 31, 2023 -
I'm having trouble with agents not receiving SMS alerts
Published: Sep 5, 2014
0Aug 31, 2023 -
What are the different interfaces within Deskpro?
Published: Sep 8, 2014
0Aug 31, 2023 -
How do I set up Deskpro to have two teams of agents who can't see each other's tickets?
Published: May 30, 2014
0Aug 31, 2023 -
How do I change the logo on the agent login screen?
Published: Jun 10, 2015
0Aug 31, 2023 -
How do I remove chat from the user portal but offer chat on a different site?
Published: Aug 18, 2016
0Aug 31, 2023 -
I'm having trouble with emails forwarded from certain accounts not showing up in the interface
Published: Jul 29, 2014
0Aug 31, 2023 -
I'm having trouble with an error: "Error with your forwarded email"
Published: Nov 5, 2012
0Aug 31, 2023 -
Can I send SLA notifications to a Slack channel?
Published: Oct 4, 2019
0Aug 31, 2023 -
Adding tasks to tickets with triggers
Published: Oct 15, 2019
0Aug 31, 2023 -
Adding a background image to the user portal
Published: Nov 1, 2016
0Aug 31, 2023 -
How do I add a custom favicon to the user portal?
Published: Nov 16, 2016
0Aug 31, 2023 -
How can I make agents record a solution for each ticket?
Published: Oct 13, 2015
0Aug 31, 2023 -
How do I make guides or knowledgebase articles only visible to agents?
Published: Apr 5, 2018
0Aug 24, 2023 -
I'm having trouble with being redirected to the wrong helpdesk address
Published: May 4, 2016
0Aug 24, 2023 -
How can I set different SLA response times for weekdays and weekends?
Published: Jan 13, 2015
0Aug 24, 2023 -
Why can't I add a custom ticket status?
Published: May 22, 2014
0Sep 7, 2023