Deskpro Legacy
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How do I disable keyboard shortcuts?
Published: 25. 6. 2015.
031. 8. 2023. -
Can one user from an organization see all that organization's tickets?
Published: 4. 6. 2015.
029. 8. 2023. -
How do I link tickets to community topics?
Published: 19. 3. 2018.
030. 6. 2023. -
How do I notify a user when their ticket is assigned?
Published: 13. 9. 2023.
013. 9. 2023. -
How do I stop bounces and Out of Office messages being turned into tickets?
Published: 10. 6. 2014.
031. 8. 2023. -
How do I convert a normal user to an agent?
Published: 11. 6. 2014.
031. 8. 2023. -
How do I generate debug information for a ticket?
Published: 18. 7. 2013.
013. 9. 2023. -
Can tickets be put on hold?
Published: 18. 11. 2001.
08. 9. 2023. -
How can I see which tickets have been resolved by only one agent?
Published: 9. 5. 2018.
01. 8. 2023. -
How can I strip HTML from message content in my report?
Published: 13. 10. 2015.
031. 8. 2023. -
Changing the size of the navigation buttons
Published: 4. 10. 2016.
131. 8. 2023. -
How do I find the ID number of a Deskpro field or other item?
Published: 13. 10. 2015.
031. 8. 2023. -
How can I specify a sub-status in stats?
Published: 19. 3. 2019.
031. 8. 2023. -
Querying Custom Fields
Published: 24. 6. 2019.
031. 8. 2023. -
I'm having trouble making a custom report retrieve phone numbers
Published: 13. 10. 2015.
031. 8. 2023. -
Unified login with JSON Web Token standard
Published: 14. 11. 2014.
031. 8. 2023. -
I'm having trouble with the subject of reminder emails
Published: 2. 11. 2015.
031. 8. 2023. -
Is there a way to CC: someone into a ticket?
Published: 23. 9. 2014.
031. 8. 2023. -
I don't want to show the author for Knowledgebase articles
Published: 12. 2. 2016.
131. 8. 2023. -
I don't want to show the author of Knowledgebase articles
Published: 17. 10. 2016.
031. 8. 2023. -
How do I prevent a specific agent being assigned tickets?
Published: 2. 3. 2017.
031. 8. 2023. -
How do I create a welcome message for my portal?
Published: 8. 8. 2016.
031. 8. 2023. -
How do I change the welcome message for different usergroups?
Published: 26. 8. 2016.
031. 8. 2023. -
What are the cookies that Deskpro uses?
Published: 5. 9. 2018.
031. 8. 2023. -
How do I make tasks visible to certain agents, teams or departments?
Published: 11. 5. 2018.
031. 8. 2023. -
I'm having trouble getting JIRA-related triggers to work
Published: 7. 1. 2015.
031. 8. 2023. -
How do I make clear in email notifications to agent followers that they don't need to respond?
Published: 2. 6. 2014.
031. 8. 2023. -
How can my users view & manage their tickets within the portal?
Published: 28. 2. 2019.
031. 8. 2023. -
8. Create your first knowledgebase article
Published: 17. 8. 2023.
019. 9. 2023. -
How can I export my tickets?
Published: 7. 5. 2015.
031. 8. 2023. -
Removing 'Change Password' from the User Profile
Published: 16. 11. 2016.
031. 8. 2023. -
The Portal Editor won't load
Published: 22. 7. 2015.
031. 8. 2023. -
How do I set a default department for tickets submitted via the user portal?
Published: 8. 8. 2016.
031. 8. 2023. -
How do I customize the text that appears on my portal?
Published: 9. 9. 2014.
031. 8. 2023. -
I'm having trouble with agents not receiving SMS alerts
Published: 5. 9. 2014.
031. 8. 2023. -
What are the different interfaces within Deskpro?
Published: 8. 9. 2014.
031. 8. 2023. -
How do I set up Deskpro to have two teams of agents who can't see each other's tickets?
Published: 30. 5. 2014.
031. 8. 2023. -
How do I change the logo on the agent login screen?
Published: 10. 6. 2015.
031. 8. 2023. -
How do I remove chat from the user portal but offer chat on a different site?
Published: 18. 8. 2016.
031. 8. 2023. -
I'm having trouble with emails forwarded from certain accounts not showing up in the interface
Published: 29. 7. 2014.
031. 8. 2023. -
I'm having trouble with an error: "Error with your forwarded email"
Published: 5. 11. 2012.
031. 8. 2023. -
Can I send SLA notifications to a Slack channel?
Published: 4. 10. 2019.
031. 8. 2023. -
Adding tasks to tickets with triggers
Published: 15. 10. 2019.
031. 8. 2023. -
Adding a background image to the user portal
Published: 1. 11. 2016.
031. 8. 2023. -
How do I add a custom favicon to the user portal?
Published: 16. 11. 2016.
031. 8. 2023. -
How can I make agents record a solution for each ticket?
Published: 13. 10. 2015.
031. 8. 2023. -
How do I make guides or knowledgebase articles only visible to agents?
Published: 5. 4. 2018.
024. 8. 2023. -
I'm having trouble with being redirected to the wrong helpdesk address
Published: 4. 5. 2016.
024. 8. 2023. -
How can I set different SLA response times for weekdays and weekends?
Published: 13. 1. 2015.
024. 8. 2023. -
Why can't I add a custom ticket status?
Published: 22. 5. 2014.
07. 9. 2023.