Question:

The Portal Editor interface won't load. It just keeps showing the spinning progress indicator. What's going on?

Answer:

There are a few possible causes of this problem:

1. You are connecting to your helpdesk via HTTP instead of HTTPS. Make sure you are going to:

https://yourhelpdesk.deskpro.com

when you log in, not http://.

2. You have an On-Premise helpdesk with the wrong value for the Helpdesk URL in Admin > Settings. Make sure the URL is correct; if a domain name is not yet configured, use the server IP. If you're not sure what to put here, disabling Always auto-redirect users to the correct URL may let you use the Portal Editor.

3. In rare cases, the portal CSS files may become corrupt. In this case, use the Color Chooser to change a color on the portal and apply it, then refresh your browser.