Deskpro Support

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Deskpro Legacy

How do I update my portal to the latest version?

Ben Henley

Published: May 27, 2016

0

Aug 16, 2023
How do I install the Messenger widget in Wordpress?

Lauren Cumming

Published: Jun 22, 2016

0

May 25, 2023
How can I further customize my chat widget?

Lauren Cumming

Published: Jun 22, 2016

0

Aug 16, 2023
How can I receive text alerts populated with ticket information?

Benedict Sycamore

Published: Jun 5, 2018

0

Aug 31, 2023
Why am I receiving a 504 error when trying to download a ticket as a PDF?

Grace Howlett

Published: Dec 4, 2018

0

May 25, 2023
Updating to the New Email Templates Editor

Emily Booth

Published: Mar 24, 2020

0

May 25, 2023
Updating to the Help Center Theme

Grace Howlett

Published: Jun 15, 2020

0

May 25, 2023
Common Email Conversion Code Replacements

Emily Booth

Published: Jun 16, 2020

0

May 25, 2023
Automatic update from the legacy Portal theme to the Help Center theme

Grace Howlett

Published: Aug 19, 2020

0

May 25, 2023
Why does cc'ing an agent on a ticket email create extra ticket?

Ben Henley

Published: Jun 26, 2014

0

Aug 31, 2023
Why aren't Community Channels showing up on my portal?

Ben Henley

Published: Jun 11, 2014

0

Aug 31, 2023
I'm having trouble changing the order of messages displayed on a ticket

Ben Henley

Published: Jun 13, 2014

0

Aug 31, 2023
I'm having trouble receiving notification emails when I create a ticket

Ben Henley

Published: Jun 26, 2014

0

Aug 31, 2023
What is the difference between labels and search terms in knowledgebase articles?

Ben Henley

Published: Jun 26, 2014

0

Aug 31, 2023
How do I resize the panes of the agent interface?

Ben Henley

Published: Jun 27, 2014

0

Aug 31, 2023
Why is some of my agent interface missing?

Ben Henley

Published: Jun 26, 2014

0

Aug 31, 2023
Can I change the color of the ticket reply/note box?

Hannah Scott

Published: Feb 14, 2020

0

Aug 31, 2023
Why can't I see flags?

Ben Henley

Published: Jul 28, 2014

1

Aug 31, 2023
How can I keep up to date with changes in Deskpro?

Ben Henley

Published: Sep 10, 2014

0

Aug 31, 2023
Is there a Deskpro smartphone app?

Ben Henley

Published: Sep 11, 2014

2

Aug 31, 2023
I'm having trouble with Active Directory authentication

Christopher Nadeau

Published: Oct 24, 2012

0

Aug 31, 2023
How do I view the raw email source for a ticket message?

Christopher Nadeau

Published: Feb 13, 2013

0

Aug 31, 2023
How do I nominate users to manage an organization's tickets?

Mike S.

Published: Nov 16, 2012

0

Aug 31, 2023
Can I use a custom domain name for the portal?

Christopher Nadeau

Published: Aug 16, 2012

0

Aug 31, 2023
How do I use variables in snippets, messages and webhook actions?

Chris Padfield

Published: Dec 11, 2012

4

Aug 31, 2023
How can agents communicate with each other within Deskpro?

Ben Henley

Published: Sep 10, 2014

0

Aug 31, 2023
How can I run an email-only helpdesk?

Ben Henley

Published: Jun 26, 2014

0

Aug 31, 2023
Can I use macros to quickly insert predefined text, 'canned answers', etc?

Ben Henley

Published: Sep 10, 2014

0

Aug 31, 2023
What are archived tickets and why should I use archiving?

Ben Henley

Published: Sep 10, 2014

0

Aug 31, 2023
Which web browsers does Deskpro support?

Ben Henley

Published: Sep 10, 2014

0

Aug 31, 2023
I'm having trouble with replies not being added to the correct tickets

Christopher Nadeau

Published: Feb 20, 2013

0

Aug 31, 2023
I'm having trouble with images not displaying correctly in emails or articles

Ben Henley

Published: May 29, 2014

0

Aug 31, 2023
Does Deskpro support multiple languages?

Ben Henley

Published: Sep 8, 2014

1

Aug 31, 2023
Why are agent notes being included in email threads?

Ben Henley

Published: Jan 12, 2015

0

Aug 31, 2023
How do I best link to other portal content from guide topics?

Benedict Sycamore

Published: May 31, 2018

0

Aug 31, 2023
How do I link to an individual ticket?

Ben Henley

Published: Oct 13, 2015

1

Aug 31, 2023
What does marking a ticket as spam do?

Ben Henley

Published: Jun 26, 2015

0

Aug 31, 2023
Can I BCC: someone into a ticket thread?

Ben Henley

Published: Sep 23, 2014

0

Aug 31, 2023
How can I set up ticket assignment workflows?

Ben Henley

Published: May 19, 2014

0

Aug 31, 2023
How do I add information to a ticket without emailing the user?

Ben Henley

Published: Sep 16, 2014

0

Aug 31, 2023
How does user auto-response flood protection work?

Ben Henley

Published: Aug 14, 2014

0

Aug 31, 2023
Sending different auto-responses based on email address

Ben Henley

Published: May 20, 2014

0

Aug 31, 2023
How do I use drag and drop ticket attachments?

Ben Henley

Published: Sep 2, 2014

0

Aug 31, 2023
How do I automatically increase ticket urgency on tickets from organization managers?

Ben Henley

Published: Sep 8, 2014

0

Aug 31, 2023
How do I use the filter pane?

Ben Henley

Published: Aug 28, 2014

0

Aug 31, 2023
I'm having trouble with the agent interface displaying old tickets and notifications

Lauren Cumming

Published: May 24, 2016

0

Aug 31, 2023
How do I remove links to Deskpro from email notifications?

Ben Henley

Published: May 19, 2014

0

Aug 31, 2023
How can I change the format and display of date and time?

Ben Henley

Published: Apr 25, 2014

0

Aug 31, 2023
How do I assign multiple tickets to one user from another?

Chris Padfield

Published: May 28, 2014

0

Aug 31, 2023
Who gets my message when I reply to an email notification as an agent?

Christopher Nadeau

Published: Jul 20, 2015

0

Aug 24, 2023