Deskpro Legacy
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I'm having a trouble with users being unable to add attachments to tickets
Published: Jun 10, 2014
0Sep 11, 2023 -
How do I configure SPF and DKIM for sending mail through Deskpro servers?
Published: Mar 14, 2014
0Sep 11, 2023 -
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Published: Dec 18, 2014
0Sep 11, 2023 -
I'm having trouble with Exchange not sending displaying the 'From:' field
Published: Aug 11, 2014
0Sep 11, 2023 -
I'm having trouble with forwarding user emails to the helpdesk
Published: Oct 28, 2014
0Sep 11, 2023 -
I'm having trouble with tickets created via email identifying the wrong user
Published: Oct 28, 2014
0Sep 11, 2023 -
How can I connect Deskpro to other apps that aren't yet integrated?
Published: Jun 6, 2018
0Sep 12, 2023 -
How do I manually run the email processing command?
Published: Apr 9, 2013
0Sep 13, 2023 -
Using an Office365 Email Account for Cloud
Published: Sep 29, 2020
0Sep 12, 2023 -
How do I limit agent access to tickets by department?
Published: Aug 12, 2014
1Sep 12, 2023 -
Change the name of the Contact Us tab
Published: Feb 9, 2015
0Sep 13, 2023 -
I'm having trouble with incoming emails not being turned into tickets
Published: Jul 29, 2014
0Sep 13, 2023 -
Using the Deskpro API browser
Published: Nov 6, 2014
0Sep 13, 2023 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Published: Jun 2, 2015
0Sep 13, 2023 -
I'm having trouble forwarding individual ticket messages to email
Published: Oct 8, 2014
0Sep 13, 2023 -
How does Deskpro match email replies to their proper tickets?
Published: Jul 26, 2018
0Sep 13, 2023 -
Can I keep my existing support email address?
Published: Sep 23, 2014
0Sep 13, 2023 -
How do I automatically tell users who submit tickets by email to use the Help Center?
Published: Sep 16, 2014
0Sep 13, 2023 -
I'm having trouble with resolved tickets creating new tickets when users reply
Published: Nov 10, 2014
0Sep 13, 2023 -
I'm having trouble with my portal chat tab
Published: Jul 9, 2014
0Sep 13, 2023 -
How can I make knowledgebase articles visible to specific users only?
Published: Nov 13, 2014
2Sep 13, 2023 -
I'm having trouble with my new Gmail ticket account not sending email
Published: Sep 16, 2014
0Sep 13, 2023 -
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?
Published: Nov 15, 2021
0Sep 13, 2023 -
Show text on the portal only to a certain usergroup
Published: Jun 4, 2015
0Sep 13, 2023 -
How do I automatically email users when their ticket has been assigned?
Published: Sep 8, 2014
0Sep 13, 2023 -
Can I show the Satisfaction survey only for tickets in a certain department?
Published: Jun 29, 2015
0Sep 14, 2023 -
How do I set up round robin ticket assignment?
Published: Sep 10, 2014
3Sep 15, 2023 -
How do I prevent satisfaction survey requests being sent to particular users?
Published: Jun 5, 2018
0Sep 15, 2023 -
How do I set up an email account for outgoing messages only?
Published: Jun 3, 2014
0Sep 15, 2023 -
How can I send automatic SMS notifications to agents?
Published: Sep 5, 2014
0Sep 15, 2023 -
How can I use Deskpro Mobile?
Published: Sep 15, 2023
2Sep 15, 2023 -
How can I enable WiActs Single Sign-On?
Published: Mar 16, 2016
0Sep 19, 2023 -
How do I change the fields on the ticket form?
Published: Sep 16, 2014
0Sep 19, 2023 -
Can I import data from other systems or helpdesks?
Published: Oct 24, 2012
0Sep 20, 2023 -
How do I create a custom button for my chat widget?
Published: Apr 22, 2013
0Sep 20, 2023 -
Messenger Widget Options
Published: Jul 15, 2020
0Sep 20, 2023 -
I'm having trouble with an error: "Failure 0x51"
Published: Jul 29, 2015
0Sep 25, 2023 -
How do I translate a custom phrase?
Published: Jan 29, 2015
0Sep 25, 2023 -
I'm having trouble with an Outlook message recall causing an email loop
Published: Jun 22, 2015
0Sep 27, 2023 -
How can I switch email clients whilst using Deskpro?
Published: Sep 16, 2016
0Sep 27, 2023 -
How do I pre-fill ticket form fields automatically for certain users?
Published: May 8, 2018
0Sep 27, 2023 -
How to create a report showing the impact of failed SLAs on Ticket satisfaction
Published: Jul 10, 2018
0Sep 27, 2023 -
I'm having trouble adding agent names to the body of user notification emails
Published: Jan 7, 2015
0Sep 27, 2023 -
How can I set up a new brand?
Published: Jan 5, 2017
0Sep 27, 2023 -
Reports : DPQL Reference
Published: Mar 22, 2018
0Sep 27, 2023 -
I'm having trouble disabling HTTPS
Published: Dec 9, 2015
0Oct 3, 2023 -
How do I make a reusable checklist of things to do within a ticket?
Published: Oct 16, 2015
0Oct 3, 2023 -
How can I best manage out-of-office agents accounts?
Published: Apr 1, 2015
0Oct 6, 2023 -
What ports do I need open for Deskpro?
Published: Oct 19, 2023
0Oct 19, 2023 -
Using an opcode cache (OPCache, APC or WinCache)
Published: Dec 5, 2012
2Oct 26, 2023