Deskpro Support

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Deskpro Legacy

I'm having a trouble with users being unable to add attachments to tickets

Ben Henley

Published: Jun 10, 2014

0

Sep 11, 2023
How do I configure SPF and DKIM for sending mail through Deskpro servers?

Christopher Nadeau

Published: Mar 14, 2014

0

Sep 11, 2023
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."

Ben Henley

Published: Dec 18, 2014

0

Sep 11, 2023
I'm having trouble with Exchange not sending displaying the 'From:' field

Ben Henley

Published: Aug 11, 2014

0

Sep 11, 2023
I'm having trouble with forwarding user emails to the helpdesk

Ben Henley

Published: Oct 28, 2014

0

Sep 11, 2023
I'm having trouble with tickets created via email identifying the wrong user

Ben Henley

Published: Oct 28, 2014

0

Sep 11, 2023
How can I connect Deskpro to other apps that aren't yet integrated?

Benedict Sycamore

Published: Jun 6, 2018

0

Sep 12, 2023
How do I manually run the email processing command?

Christopher Nadeau

Published: Apr 9, 2013

0

Sep 13, 2023
Using an Office365 Email Account for Cloud

Phil Rigby

Published: Sep 29, 2020

0

Sep 12, 2023
How do I limit agent access to tickets by department?

Ben Henley

Published: Aug 12, 2014

1

Sep 12, 2023
Change the name of the Contact Us tab

Ben Henley

Published: Feb 9, 2015

0

Sep 13, 2023
I'm having trouble with incoming emails not being turned into tickets

Ben Henley

Published: Jul 29, 2014

0

Sep 13, 2023
Using the Deskpro API browser

Ben Henley

Published: Nov 6, 2014

0

Sep 13, 2023
I'm having trouble with getting CAPTCHAs every time I try to log in

Ben Henley

Published: Jun 2, 2015

0

Sep 13, 2023
I'm having trouble forwarding individual ticket messages to email

Ben Henley

Published: Oct 8, 2014

0

Sep 13, 2023
How does Deskpro match email replies to their proper tickets?

Christopher Nadeau

Published: Jul 26, 2018

0

Sep 13, 2023
Can I keep my existing support email address?

Ben Henley

Published: Sep 23, 2014

0

Sep 13, 2023
How do I automatically tell users who submit tickets by email to use the Help Center?

Ben Henley

Published: Sep 16, 2014

0

Sep 13, 2023
I'm having trouble with resolved tickets creating new tickets when users reply

Ben Henley

Published: Nov 10, 2014

0

Sep 13, 2023
I'm having trouble with my portal chat tab

Ben Henley

Published: Jul 9, 2014

0

Sep 13, 2023
How can I make knowledgebase articles visible to specific users only?

Ben Henley

Published: Nov 13, 2014

2

Sep 13, 2023
I'm having trouble with my new Gmail ticket account not sending email

Ben Henley

Published: Sep 16, 2014

0

Sep 13, 2023
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?

Amabel Watkins

Published: Nov 15, 2021

0

Sep 13, 2023
Show text on the portal only to a certain usergroup

Ben Henley

Published: Jun 4, 2015

0

Sep 13, 2023
How do I automatically email users when their ticket has been assigned?

Ben Henley

Published: Sep 8, 2014

0

Sep 13, 2023
Can I show the Satisfaction survey only for tickets in a certain department?

Ben Henley

Published: Jun 29, 2015

0

Sep 14, 2023
How do I set up round robin ticket assignment?

Ben Henley

Published: Sep 10, 2014

3

Sep 15, 2023
How do I prevent satisfaction survey requests being sent to particular users?

Benedict Sycamore

Published: Jun 5, 2018

0

Sep 15, 2023
How do I set up an email account for outgoing messages only?

Ben Henley

Published: Jun 3, 2014

0

Sep 15, 2023
How can I send automatic SMS notifications to agents?

Ben Henley

Published: Sep 5, 2014

0

Sep 15, 2023
How can I use Deskpro Mobile?

Ben Henley

Published: Sep 15, 2023

2

Sep 15, 2023
How can I enable WiActs Single Sign-On?

Ben Henley

Published: Mar 16, 2016

0

Sep 19, 2023
How do I change the fields on the ticket form?

Ben Henley

Published: Sep 16, 2014

0

Sep 19, 2023
Can I import data from other systems or helpdesks?

Mike S.

Published: Oct 24, 2012

0

Sep 20, 2023
How do I create a custom button for my chat widget?

Christopher Nadeau

Published: Apr 22, 2013

0

Sep 20, 2023
Messenger Widget Options

Matthew Wray

Published: Jul 15, 2020

0

Sep 20, 2023
I'm having trouble with an error: "Failure 0x51"

Ben Henley

Published: Jul 29, 2015

0

Sep 25, 2023
How do I translate a custom phrase?

Ben Henley

Published: Jan 29, 2015

0

Sep 25, 2023
I'm having trouble with an Outlook message recall causing an email loop

Ben Henley

Published: Jun 22, 2015

0

Sep 27, 2023
How can I switch email clients whilst using Deskpro?

Lauren Cumming

Published: Sep 16, 2016

0

Sep 27, 2023
How do I pre-fill ticket form fields automatically for certain users?

Benedict Sycamore

Published: May 8, 2018

0

Sep 27, 2023
How to create a report showing the impact of failed SLAs on Ticket satisfaction

Irene Tortorella

Published: Jul 10, 2018

0

Sep 27, 2023
I'm having trouble adding agent names to the body of user notification emails

Ben Henley

Published: Jan 7, 2015

0

Sep 27, 2023
How can I set up a new brand?

Lauren Cumming

Published: Jan 5, 2017

0

Sep 27, 2023
Reports : DPQL Reference

Benedict Sycamore

Published: Mar 22, 2018

0

Sep 27, 2023
I'm having trouble disabling HTTPS

Ben Henley

Published: Dec 9, 2015

0

Oct 3, 2023
How do I make a reusable checklist of things to do within a ticket?

Ben Henley

Published: Oct 16, 2015

0

Oct 3, 2023
How can I best manage out-of-office agents accounts?

Ben Henley

Published: Apr 1, 2015

0

Oct 6, 2023
What ports do I need open for Deskpro?

Anthony Robinson

Published: Oct 19, 2023

0

Oct 19, 2023
Using an opcode cache (OPCache, APC or WinCache)

Christopher Nadeau

Published: Dec 5, 2012

2

Oct 26, 2023