Deskpro Support

Contact Us

Deskpro Legacy

Hide Option to Upload Image

Emily Booth

Published: Dec 7, 2018

0

Aug 24, 2023
How long can User open a Resolved ticket

Emily Booth

Published: Apr 15, 2019

0

Aug 24, 2023
API: Setting contact data

Mike S.

Published: Aug 29, 2023

0

Aug 29, 2023
Deskpro API usage examples

Ben Henley

Published: Sep 10, 2014

0

Aug 29, 2023
I'm having trouble with duplicate actions from a custom trigger

Ben Henley

Published: Sep 8, 2014

0

Aug 29, 2023
Can I use Deskpro automation for integration with JIRA?

Ben Henley

Published: Dec 22, 2014

0

Aug 29, 2023
Can I let users log in to Deskpro using their existing accounts from other systems?

Ben Henley

Published: Jan 26, 2015

0

Aug 29, 2023
How to Download a Process Log

Emily Booth

Published: Feb 11, 2019

0

Aug 29, 2023
How do I stop agent names appearing in the 'From:' field of emails?

Ben Henley

Published: Jan 26, 2015

0

Aug 29, 2023
Change welcome message based on usergroup

Christopher Nadeau

Published: Jan 3, 2013

0

Aug 29, 2023
How can I add translations for the Welcome Message on the Portal?

Grace Howlett

Published: Dec 19, 2019

0

Aug 29, 2023
I'm having trouble with poor performance or a slow agent interface on some computers

Ben Henley

Published: Jun 29, 2015

0

Aug 29, 2023
I'm having trouble with an error: "The email address is already in use"

Ben Henley

Published: Jan 6, 2016

0

Aug 29, 2023
How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user

Ben Henley

Published: Apr 12, 2016

0

Aug 29, 2023
How can I improve email previews for certain mobile email apps?

Ben Henley

Published: Jul 24, 2015

0

Aug 29, 2023
How do I filter users from an authentication source?

Christopher Nadeau

Published: Sep 22, 2015

0

Aug 29, 2023
How do I generate a report that doesn't include tickets created on the weekend?

Benedict Sycamore

Published: May 8, 2018

0

Aug 29, 2023
How do I add an organization-wide email signature?

Grace Howlett

Published: May 24, 2018

0

Aug 29, 2023
Overriding Messenger settings

Matthew Wray

Published: Jul 15, 2020

0

Aug 31, 2023
How to display a ticket custom field in an email template or portal template

Ben Henley

Published: Jul 16, 2015

0

Aug 31, 2023
How can I change the name of the "Contact Us" tab?

Lauren Cumming

Published: Nov 16, 2016

0

Aug 30, 2023
Number of tickets created this year month by month compared to last year

Christine Loh

Published: Jul 20, 2021

0

Aug 30, 2023
I'm having trouble with the Start Chat button

Ben Henley

Published: Mar 10, 2016

0

Aug 30, 2023
Can I track a Service Level Agreement within Deskpro?

Ben Henley

Published: Sep 10, 2014

0

Aug 30, 2023
I'm having trouble with the round robin working properly

Ben Henley

Published: Jun 18, 2015

0

Aug 30, 2023
How do I restrict access to parts of my portal?

Ben Henley

Published: May 29, 2014

0

Aug 30, 2023
Ticket followers replying by email is going to the user not the agent

Ben Henley

Published: Jun 3, 2014

0

Aug 30, 2023
How can I ensure that Knowledgebase content is regularly reviewed and updated?

Grace Howlett

Published: Jul 26, 2023

0

Aug 30, 2023
How do I delete all my test tickets?

Ben Henley

Published: Jun 15, 2015

0

Aug 30, 2023
How do I hide the 'contact us' tab on the front portal page?

Colin Dunn

Published: Nov 28, 2017

0

Aug 31, 2023
How do I follow up automatically when a user stops replying?

Ben Henley

Published: Sep 1, 2023

0

Sep 1, 2023
How do I set up an internal knowledgebase for agents only?

Ben Henley

Published: Aug 14, 2014

0

Sep 8, 2023
How can I make a department visible to agents only?

Ben Henley

Published: Nov 10, 2014

0

Sep 7, 2023
How can I automatically respond to users to let them know our office is closed?

Ben Henley

Published: Aug 14, 2015

0

Sep 7, 2023
Removing Comments on Satisfaction

Emily Booth

Published: Dec 7, 2018

0

Sep 8, 2023
Data Import & Migrations

Benedict Sycamore

Published: Feb 27, 2018

0

Sep 8, 2023
Can Deskpro send SMS text notifications?

Ben Henley

Published: Sep 25, 2014

0

Sep 8, 2023
Making email templates brand specific

Matthew Wray

Published: Jun 26, 2019

0

Oct 19, 2023
How do I set up a new user registration form?

Ben Henley

Published: Feb 9, 2015

0

Sep 8, 2023
Average resolution time of tickets

Christine Loh

Published: Jul 20, 2021

0

Sep 8, 2023
Show tickets in order of the number of different agents who replied

Ben Henley

Published: Feb 24, 2016

0

Sep 8, 2023
Reports widget override examples

Christopher Nadeau

Published: Jan 29, 2019

3

Sep 8, 2023
First Contact Resolution

Christine Loh

Published: Jul 20, 2021

0

Sep 8, 2023
Average time till first response

Christine Loh

Published: Jul 20, 2021

0

Sep 8, 2023
"Please reference a specific column" error

Ben Henley

Published: Nov 23, 2015

0

Sep 8, 2023
Customising colour of charts on report custom dashboards

Christine Loh

Published: Aug 12, 2021

0

Sep 8, 2023
List of tickets that haven't had an agent reply in over 24 hours

Christine Loh

Published: Jul 20, 2021

0

Sep 8, 2023
What do I use in a query to retrieve the email address of ticket users?

Ben Henley

Published: Oct 8, 2014

0

Sep 8, 2023
Can I use Active Directory to sign in my agents?

Ben Henley

Published: Sep 9, 2014

0

Sep 8, 2023
How do I include ticket account addresses in emails?

Ben Henley

Published: Jun 22, 2015

0

Sep 8, 2023