Deskpro Legacy
-
How long can User open a Resolved ticket
Published: 15. 4. 2019.
024. 8. 2023. -
API: Setting contact data
Published: 29. 8. 2023.
029. 8. 2023. -
Deskpro API usage examples
Published: 10. 9. 2014.
029. 8. 2023. -
I'm having trouble with duplicate actions from a custom trigger
Published: 8. 9. 2014.
029. 8. 2023. -
Can I use Deskpro automation for integration with JIRA?
Published: 22. 12. 2014.
029. 8. 2023. -
Can I let users log in to Deskpro using their existing accounts from other systems?
Published: 26. 1. 2015.
029. 8. 2023. -
How to Download a Process Log
Published: 11. 2. 2019.
029. 8. 2023. -
How do I stop agent names appearing in the 'From:' field of emails?
Published: 26. 1. 2015.
029. 8. 2023. -
Change welcome message based on usergroup
Published: 3. 1. 2013.
029. 8. 2023. -
How can I add translations for the Welcome Message on the Portal?
Published: 19. 12. 2019.
029. 8. 2023. -
I'm having trouble with poor performance or a slow agent interface on some computers
Published: 29. 6. 2015.
029. 8. 2023. -
I'm having trouble with an error: "The email address is already in use"
Published: 6. 1. 2016.
029. 8. 2023. -
How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user
Published: 12. 4. 2016.
029. 8. 2023. -
How can I improve email previews for certain mobile email apps?
Published: 24. 7. 2015.
029. 8. 2023. -
How do I filter users from an authentication source?
Published: 22. 9. 2015.
029. 8. 2023. -
How do I generate a report that doesn't include tickets created on the weekend?
Published: 8. 5. 2018.
029. 8. 2023. -
How do I add an organization-wide email signature?
Published: 24. 5. 2018.
029. 8. 2023. -
Overriding Messenger settings
Published: 15. 7. 2020.
031. 8. 2023. -
How to display a ticket custom field in an email template or portal template
Published: 16. 7. 2015.
031. 8. 2023. -
How can I change the name of the "Contact Us" tab?
Published: 16. 11. 2016.
030. 8. 2023. -
Number of tickets created this year month by month compared to last year
Published: 20. 7. 2021.
030. 8. 2023. -
I'm having trouble with the Start Chat button
Published: 10. 3. 2016.
030. 8. 2023. -
Can I track a Service Level Agreement within Deskpro?
Published: 10. 9. 2014.
030. 8. 2023. -
I'm having trouble with the round robin working properly
Published: 18. 6. 2015.
030. 8. 2023. -
How do I restrict access to parts of my portal?
Published: 29. 5. 2014.
030. 8. 2023. -
Ticket followers replying by email is going to the user not the agent
Published: 3. 6. 2014.
030. 8. 2023. -
How can I ensure that Knowledgebase content is regularly reviewed and updated?
Published: 26. 7. 2023.
030. 8. 2023. -
How do I delete all my test tickets?
Published: 15. 6. 2015.
030. 8. 2023. -
How do I hide the 'contact us' tab on the front portal page?
Published: 28. 11. 2017.
031. 8. 2023. -
How do I follow up automatically when a user stops replying?
Published: 1. 9. 2023.
01. 9. 2023. -
How do I set up an internal knowledgebase for agents only?
Published: 14. 8. 2014.
08. 9. 2023. -
How can I make a department visible to agents only?
Published: 10. 11. 2014.
07. 9. 2023. -
How can I automatically respond to users to let them know our office is closed?
Published: 14. 8. 2015.
07. 9. 2023. -
Removing Comments on Satisfaction
Published: 7. 12. 2018.
08. 9. 2023. -
Data Import & Migrations
Published: 27. 2. 2018.
08. 9. 2023. -
Can Deskpro send SMS text notifications?
Published: 25. 9. 2014.
08. 9. 2023. -
Making email templates brand specific
Published: 26. 6. 2019.
019. 10. 2023. -
How do I set up a new user registration form?
Published: 9. 2. 2015.
08. 9. 2023. -
Average resolution time of tickets
Published: 20. 7. 2021.
08. 9. 2023. -
Show tickets in order of the number of different agents who replied
Published: 24. 2. 2016.
08. 9. 2023. -
Reports widget override examples
Published: 29. 1. 2019.
38. 9. 2023. -
First Contact Resolution
Published: 20. 7. 2021.
08. 9. 2023. -
Average time till first response
Published: 20. 7. 2021.
08. 9. 2023. -
"Please reference a specific column" error
Published: 23. 11. 2015.
08. 9. 2023. -
Customising colour of charts on report custom dashboards
Published: 12. 8. 2021.
08. 9. 2023. -
List of tickets that haven't had an agent reply in over 24 hours
Published: 20. 7. 2021.
08. 9. 2023. -
What do I use in a query to retrieve the email address of ticket users?
Published: 8. 10. 2014.
08. 9. 2023. -
Can I use Active Directory to sign in my agents?
Published: 9. 9. 2014.
08. 9. 2023. -
How do I include ticket account addresses in emails?
Published: 22. 6. 2015.
08. 9. 2023. -
I'm having a trouble with users being unable to add attachments to tickets
Published: 10. 6. 2014.
011. 9. 2023.