Deskpro Legacy
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Hide Option to Upload Image
Published: Dec 7, 2018
0Aug 24, 2023 -
How long can User open a Resolved ticket
Published: Apr 15, 2019
0Aug 24, 2023 -
API: Setting contact data
Published: Aug 29, 2023
0Aug 29, 2023 -
Deskpro API usage examples
Published: Sep 10, 2014
0Aug 29, 2023 -
I'm having trouble with duplicate actions from a custom trigger
Published: Sep 8, 2014
0Aug 29, 2023 -
Can I use Deskpro automation for integration with JIRA?
Published: Dec 22, 2014
0Aug 29, 2023 -
Can I let users log in to Deskpro using their existing accounts from other systems?
Published: Jan 26, 2015
0Aug 29, 2023 -
How to Download a Process Log
Published: Feb 11, 2019
0Aug 29, 2023 -
How do I stop agent names appearing in the 'From:' field of emails?
Published: Jan 26, 2015
0Aug 29, 2023 -
Change welcome message based on usergroup
Published: Jan 3, 2013
0Aug 29, 2023 -
How can I add translations for the Welcome Message on the Portal?
Published: Dec 19, 2019
0Aug 29, 2023 -
I'm having trouble with poor performance or a slow agent interface on some computers
Published: Jun 29, 2015
0Aug 29, 2023 -
I'm having trouble with an error: "The email address is already in use"
Published: Jan 6, 2016
0Aug 29, 2023 -
How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user
Published: Apr 12, 2016
0Aug 29, 2023 -
How can I improve email previews for certain mobile email apps?
Published: Jul 24, 2015
0Aug 29, 2023 -
How do I filter users from an authentication source?
Published: Sep 22, 2015
0Aug 29, 2023 -
How do I generate a report that doesn't include tickets created on the weekend?
Published: May 8, 2018
0Aug 29, 2023 -
How do I add an organization-wide email signature?
Published: May 24, 2018
0Aug 29, 2023 -
Overriding Messenger settings
Published: Jul 15, 2020
0Aug 31, 2023 -
How to display a ticket custom field in an email template or portal template
Published: Jul 16, 2015
0Aug 31, 2023 -
How can I change the name of the "Contact Us" tab?
Published: Nov 16, 2016
0Aug 30, 2023 -
Number of tickets created this year month by month compared to last year
Published: Jul 20, 2021
0Aug 30, 2023 -
I'm having trouble with the Start Chat button
Published: Mar 10, 2016
0Aug 30, 2023 -
Can I track a Service Level Agreement within Deskpro?
Published: Sep 10, 2014
0Aug 30, 2023 -
I'm having trouble with the round robin working properly
Published: Jun 18, 2015
0Aug 30, 2023 -
How do I restrict access to parts of my portal?
Published: May 29, 2014
0Aug 30, 2023 -
Ticket followers replying by email is going to the user not the agent
Published: Jun 3, 2014
0Aug 30, 2023 -
How can I ensure that Knowledgebase content is regularly reviewed and updated?
Published: Jul 26, 2023
0Aug 30, 2023 -
How do I delete all my test tickets?
Published: Jun 15, 2015
0Aug 30, 2023 -
How do I hide the 'contact us' tab on the front portal page?
Published: Nov 28, 2017
0Aug 31, 2023 -
How do I follow up automatically when a user stops replying?
Published: Sep 1, 2023
0Sep 1, 2023 -
How do I set up an internal knowledgebase for agents only?
Published: Aug 14, 2014
0Sep 8, 2023 -
How can I make a department visible to agents only?
Published: Nov 10, 2014
0Sep 7, 2023 -
How can I automatically respond to users to let them know our office is closed?
Published: Aug 14, 2015
0Sep 7, 2023 -
Removing Comments on Satisfaction
Published: Dec 7, 2018
0Sep 8, 2023 -
Data Import & Migrations
Published: Feb 27, 2018
0Sep 8, 2023 -
Can Deskpro send SMS text notifications?
Published: Sep 25, 2014
0Sep 8, 2023 -
Making email templates brand specific
Published: Jun 26, 2019
0Oct 19, 2023 -
How do I set up a new user registration form?
Published: Feb 9, 2015
0Sep 8, 2023 -
Average resolution time of tickets
Published: Jul 20, 2021
0Sep 8, 2023 -
Show tickets in order of the number of different agents who replied
Published: Feb 24, 2016
0Sep 8, 2023 -
Reports widget override examples
Published: Jan 29, 2019
3Sep 8, 2023 -
First Contact Resolution
Published: Jul 20, 2021
0Sep 8, 2023 -
Average time till first response
Published: Jul 20, 2021
0Sep 8, 2023 -
"Please reference a specific column" error
Published: Nov 23, 2015
0Sep 8, 2023 -
Customising colour of charts on report custom dashboards
Published: Aug 12, 2021
0Sep 8, 2023 -
List of tickets that haven't had an agent reply in over 24 hours
Published: Jul 20, 2021
0Sep 8, 2023 -
What do I use in a query to retrieve the email address of ticket users?
Published: Oct 8, 2014
0Sep 8, 2023 -
Can I use Active Directory to sign in my agents?
Published: Sep 9, 2014
0Sep 8, 2023 -
How do I include ticket account addresses in emails?
Published: Jun 22, 2015
0Sep 8, 2023