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Novità / Product - Deskpro Support

Product

Categoria Novità
19 lug 2020

Control whether Pending status is counted in SLAs and Ticket Waiting times

Grace Howlett
Product
25 nov 2019

Approvals

Emily Booth
Product
2 set 2019

Feedback area changing to Community

Colin Dunn
Product
2 set 2019

Automatically create tasks with relative due dates

Colin Dunn
Product
2 set 2019

Addition of TLS 1.1 and 1.2 support for email connections

Colin Dunn
Product
2 set 2019

CC'd users are now listed in each email message

Colin Dunn
Product
27 giu 2019

Forward and create new linked ticket

Colin Dunn
Product
27 giu 2019

Improved Agent Permissions delineate access to Notes and Messages

Colin Dunn
Product
27 giu 2019

Set an automatic review/expiry date for article content

Colin Dunn
Product
15 mag 2019

Custom Fields for Downloads

Colin Dunn
Product
15 mag 2019

Office365 simple email adaptor over EWS

Colin Dunn
Product
15 apr 2019

Re-Open Tickets Time Limit

Emily Booth
Product
12 mar 2019

Sub-Statuses

Christopher Nadeau
Product
12 mar 2019

Pending Status

Emily Booth
Product
21 gen 2019

Custom Fields for Knowledgebase Article

Emily Booth
Product
9 gen 2019

Chat Queues

Grace Howlett
Product
9 gen 2019

Add Brands to Feedback

Emily Booth
Product
9 gen 2019

Language sync

Emily Booth
Product
9 gen 2019

Brand Slugs

Emily Booth
Product
21 mag 2018

Multibrand Update

Benedict Sycamore
Product
21 mag 2018

DPQL v2

Benedict Sycamore
Product
21 mag 2018

New Reports

Christopher Nadeau
Product
19 mar 2018

Introducing: New Knowledgebase Content Editor

Benedict Sycamore
Product
19 mar 2018

Introducing: Linking Tickets to Feedback

Benedict Sycamore
Product
14 feb 2018

Introducing: Helpdesk Data Importer

Benedict Sycamore
Product
27 nov 2017

Chat Round Robins

Colin Dunn
Product
14 nov 2017

Introducing Follow Ups

Benedict Sycamore
Product
23 ott 2017

Introducing Deskpro Guides

Benedict Sycamore
Product
11 set 2017

‘On hold’ Escalation Event Added

Benedict Sycamore
Product
5 lug 2017

Full Ticket Forwarding

Colin Dunn
Product
5 lug 2017

New Snippets Interface

Colin Dunn
Product
5 lug 2017

Permissions for Tasks and Macros

Colin Dunn
Product
30 mag 2017

New Chat Widget colors available

Zara Marchesi
Product
30 mag 2017

Trello Helpdesk Integration with Deskpro

Zara Marchesi
Product
13 mar 2017

Ability to filter the reports dashboard by team (5.5)

Lauren Cumming
Product
13 mar 2017

Extract Zip (gzip/tar) files and download specific files only (5.5)

Lauren Cumming
Product
13 mar 2017

Added Hijri calendar (Arabic) for custom date fields (5.5)

Lauren Cumming
Product
13 mar 2017

Option to disable CSP headers (5.5)

Lauren Cumming
Product
13 mar 2017

Ability to disable certificate validation for SMTP outgoing email settings (5.5)

Lauren Cumming
Product
13 mar 2017

Reject mail based on DKIM/SPF headers (5.4)

Lauren Cumming
Product
13 mar 2017

Zapier Helpdesk Integration with Deskpro

Lauren Cumming
Product
13 mar 2017

Setting to disable email preview text (5.2)

Lauren Cumming
Product
13 mar 2017

Extension of Authentication Options (5.2)

Lauren Cumming
Product
13 mar 2017

Extension of Audit Logs (5.2)

Lauren Cumming
Product
13 mar 2017

Reporting Hierarchy (5.1)

Lauren Cumming
Product
17 gen 2017

New Feature: Click-to-edit fields on tickets

Lauren Cumming
Product
17 gen 2017

New Feature: Custom Fields as Rules in Layouts

Lauren Cumming
Product
14 dic 2016

DeskPRO Build #5.2.3 Released

Lauren Cumming
Product
7 dic 2016

Removal of support for Internet Explorer 9

Lauren Cumming
Product
29 nov 2016

New DeskPRO Feature: Design Changes

Lauren Cumming
Product
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