Reporting Hierarchy (5.1) - News / Product - Deskpro Support

Mar 13 2017

Reporting Hierarchy (5.1)

Authored by Lauren Cumming
Category: Product

DeskPRO has a number of fields that have hierarchies such as Departments, Organizations, Categories, Products and Custom choice fields. Reports will now denote hierarchy for example being able to see a total count for the organization and its sub-organizations. The below image demonstrates a few real life examples of what the reporting will allow.

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