Deskpro Legacy
-
How do I disable keyboard shortcuts?
Publisert: 25. jun. 2015
031. aug. 2023 -
Can one user from an organization see all that organization's tickets?
Publisert: 4. jun. 2015
029. aug. 2023 -
How do I link tickets to community topics?
Publisert: 19. mar. 2018
030. jun. 2023 -
How do I notify a user when their ticket is assigned?
Publisert: 13. sep. 2023
013. sep. 2023 -
How do I stop bounces and Out of Office messages being turned into tickets?
Publisert: 10. jun. 2014
031. aug. 2023 -
How do I convert a normal user to an agent?
Publisert: 11. jun. 2014
031. aug. 2023 -
How do I generate debug information for a ticket?
Publisert: 18. jul. 2013
013. sep. 2023 -
Can tickets be put on hold?
Publisert: 18. nov. 2001
08. sep. 2023 -
How can I see which tickets have been resolved by only one agent?
Publisert: 9. mai 2018
01. aug. 2023 -
How can I strip HTML from message content in my report?
Publisert: 13. okt. 2015
031. aug. 2023 -
Changing the size of the navigation buttons
Publisert: 4. okt. 2016
131. aug. 2023 -
How do I find the ID number of a Deskpro field or other item?
Publisert: 13. okt. 2015
031. aug. 2023 -
How can I specify a sub-status in stats?
Publisert: 19. mar. 2019
031. aug. 2023 -
Querying Custom Fields
Publisert: 24. jun. 2019
031. aug. 2023 -
I'm having trouble making a custom report retrieve phone numbers
Publisert: 13. okt. 2015
031. aug. 2023 -
Unified login with JSON Web Token standard
Publisert: 14. nov. 2014
031. aug. 2023 -
I'm having trouble with the subject of reminder emails
Publisert: 2. nov. 2015
031. aug. 2023 -
Is there a way to CC: someone into a ticket?
Publisert: 23. sep. 2014
031. aug. 2023 -
I don't want to show the author for Knowledgebase articles
Publisert: 12. feb. 2016
131. aug. 2023 -
I don't want to show the author of Knowledgebase articles
Publisert: 17. okt. 2016
031. aug. 2023 -
How do I prevent a specific agent being assigned tickets?
Publisert: 2. mar. 2017
031. aug. 2023 -
How do I create a welcome message for my portal?
Publisert: 8. aug. 2016
031. aug. 2023 -
How do I change the welcome message for different usergroups?
Publisert: 26. aug. 2016
031. aug. 2023 -
What are the cookies that Deskpro uses?
Publisert: 5. sep. 2018
031. aug. 2023 -
How do I make tasks visible to certain agents, teams or departments?
Publisert: 11. mai 2018
031. aug. 2023 -
I'm having trouble getting JIRA-related triggers to work
Publisert: 7. jan. 2015
031. aug. 2023 -
How do I make clear in email notifications to agent followers that they don't need to respond?
Publisert: 2. jun. 2014
031. aug. 2023 -
How can my users view & manage their tickets within the portal?
Publisert: 28. feb. 2019
031. aug. 2023 -
8. Create your first knowledgebase article
Publisert: 17. aug. 2023
019. sep. 2023 -
How can I export my tickets?
Publisert: 7. mai 2015
031. aug. 2023 -
Removing 'Change Password' from the User Profile
Publisert: 16. nov. 2016
031. aug. 2023 -
The Portal Editor won't load
Publisert: 22. jul. 2015
031. aug. 2023 -
How do I set a default department for tickets submitted via the user portal?
Publisert: 8. aug. 2016
031. aug. 2023 -
How do I customize the text that appears on my portal?
Publisert: 9. sep. 2014
031. aug. 2023 -
I'm having trouble with agents not receiving SMS alerts
Publisert: 5. sep. 2014
031. aug. 2023 -
What are the different interfaces within Deskpro?
Publisert: 8. sep. 2014
031. aug. 2023 -
How do I set up Deskpro to have two teams of agents who can't see each other's tickets?
Publisert: 30. mai 2014
031. aug. 2023 -
How do I change the logo on the agent login screen?
Publisert: 10. jun. 2015
031. aug. 2023 -
How do I remove chat from the user portal but offer chat on a different site?
Publisert: 18. aug. 2016
031. aug. 2023 -
I'm having trouble with emails forwarded from certain accounts not showing up in the interface
Publisert: 29. jul. 2014
031. aug. 2023 -
I'm having trouble with an error: "Error with your forwarded email"
Publisert: 5. nov. 2012
031. aug. 2023 -
Can I send SLA notifications to a Slack channel?
Publisert: 4. okt. 2019
031. aug. 2023 -
Adding tasks to tickets with triggers
Publisert: 15. okt. 2019
031. aug. 2023 -
Adding a background image to the user portal
Publisert: 1. nov. 2016
031. aug. 2023 -
How do I add a custom favicon to the user portal?
Publisert: 16. nov. 2016
031. aug. 2023 -
How can I make agents record a solution for each ticket?
Publisert: 13. okt. 2015
031. aug. 2023 -
How do I make guides or knowledgebase articles only visible to agents?
Publisert: 5. apr. 2018
024. aug. 2023 -
I'm having trouble with being redirected to the wrong helpdesk address
Publisert: 4. mai 2016
024. aug. 2023 -
How can I set different SLA response times for weekdays and weekends?
Publisert: 13. jan. 2015
024. aug. 2023 -
Why can't I add a custom ticket status?
Publisert: 22. mai 2014
07. sep. 2023