Deskpro Legacy
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How do I change the number of news posts shown on the portal home page?
Publisert: 4. apr. 2016
031. aug. 2023 -
How do I update my portal to the latest version?
Publisert: 27. mai 2016
016. aug. 2023 -
How do I install the Messenger widget in Wordpress?
Publisert: 22. jun. 2016
025. mai 2023 -
How can I further customize my chat widget?
Publisert: 22. jun. 2016
016. aug. 2023 -
How can I receive text alerts populated with ticket information?
Publisert: 5. jun. 2018
031. aug. 2023 -
Why am I receiving a 504 error when trying to download a ticket as a PDF?
Publisert: 4. des. 2018
025. mai 2023 -
Updating to the New Email Templates Editor
Publisert: 24. mar. 2020
025. mai 2023 -
Updating to the Help Center Theme
Publisert: 15. jun. 2020
025. mai 2023 -
Automatic update from the legacy Portal theme to the Help Center theme
Publisert: 19. aug. 2020
025. mai 2023 -
Why does cc'ing an agent on a ticket email create extra ticket?
Publisert: 26. jun. 2014
031. aug. 2023 -
Why aren't Community Channels showing up on my portal?
Publisert: 11. jun. 2014
031. aug. 2023 -
I'm having trouble changing the order of messages displayed on a ticket
Publisert: 13. jun. 2014
031. aug. 2023 -
I'm having trouble receiving notification emails when I create a ticket
Publisert: 26. jun. 2014
031. aug. 2023 -
What is the difference between labels and search terms in knowledgebase articles?
Publisert: 26. jun. 2014
031. aug. 2023 -
How do I resize the panes of the agent interface?
Publisert: 27. jun. 2014
031. aug. 2023 -
Why is some of my agent interface missing?
Publisert: 26. jun. 2014
031. aug. 2023 -
Can I change the color of the ticket reply/note box?
Publisert: 14. feb. 2020
031. aug. 2023 -
Why can't I see flags?
Publisert: 28. jul. 2014
131. aug. 2023 -
How can I keep up to date with changes in Deskpro?
Publisert: 10. sep. 2014
031. aug. 2023 -
Is there a Deskpro smartphone app?
Publisert: 11. sep. 2014
231. aug. 2023 -
I'm having trouble with Active Directory authentication
Publisert: 24. okt. 2012
031. aug. 2023 -
How do I view the raw email source for a ticket message?
Publisert: 13. feb. 2013
031. aug. 2023 -
How do I nominate users to manage an organization's tickets?
Publisert: 16. nov. 2012
031. aug. 2023 -
Can I use a custom domain name for the portal?
Publisert: 16. aug. 2012
031. aug. 2023 -
How do I use variables in snippets, messages and webhook actions?
Publisert: 11. des. 2012
431. aug. 2023 -
How can agents communicate with each other within Deskpro?
Publisert: 10. sep. 2014
031. aug. 2023 -
How can I run an email-only helpdesk?
Publisert: 26. jun. 2014
031. aug. 2023 -
Can I use macros to quickly insert predefined text, 'canned answers', etc?
Publisert: 10. sep. 2014
031. aug. 2023 -
What are archived tickets and why should I use archiving?
Publisert: 10. sep. 2014
031. aug. 2023 -
Which web browsers does Deskpro support?
Publisert: 10. sep. 2014
031. aug. 2023 -
I'm having trouble with replies not being added to the correct tickets
Publisert: 20. feb. 2013
031. aug. 2023 -
I'm having trouble with images not displaying correctly in emails or articles
Publisert: 29. mai 2014
031. aug. 2023 -
Does Deskpro support multiple languages?
Publisert: 8. sep. 2014
131. aug. 2023 -
Why are agent notes being included in email threads?
Publisert: 12. jan. 2015
031. aug. 2023 -
How do I best link to other portal content from guide topics?
Publisert: 31. mai 2018
031. aug. 2023 -
How do I link to an individual ticket?
Publisert: 13. okt. 2015
131. aug. 2023 -
What does marking a ticket as spam do?
Publisert: 26. jun. 2015
031. aug. 2023 -
Can I BCC: someone into a ticket thread?
Publisert: 23. sep. 2014
031. aug. 2023 -
How can I set up ticket assignment workflows?
Publisert: 19. mai 2014
031. aug. 2023 -
How do I add information to a ticket without emailing the user?
Publisert: 16. sep. 2014
031. aug. 2023 -
How does user auto-response flood protection work?
Publisert: 14. aug. 2014
031. aug. 2023 -
Sending different auto-responses based on email address
Publisert: 20. mai 2014
031. aug. 2023 -
How do I use drag and drop ticket attachments?
Publisert: 2. sep. 2014
031. aug. 2023 -
How do I automatically increase ticket urgency on tickets from organization managers?
Publisert: 8. sep. 2014
031. aug. 2023 -
How do I use the filter pane?
Publisert: 28. aug. 2014
031. aug. 2023 -
I'm having trouble with the agent interface displaying old tickets and notifications
Publisert: 24. mai 2016
031. aug. 2023 -
How do I remove links to Deskpro from email notifications?
Publisert: 19. mai 2014
031. aug. 2023 -
How can I change the format and display of date and time?
Publisert: 25. apr. 2014
031. aug. 2023 -
How do I assign multiple tickets to one user from another?
Publisert: 28. mai 2014
031. aug. 2023 -
Who gets my message when I reply to an email notification as an agent?
Publisert: 20. jul. 2015
024. aug. 2023