To set a default department for the ticket form in your user portal, go to Admin > Tickets > Departments.
![](/file.php/635MDKWQNYWNW634130B247C9/Screen-Shot-2016-08-08-at-15.34.06.png)
Here there is the option to select the default department for users so that when they access the contact form via the user portal, this department will be pre-selected e.g Support rather than Sales.
![](/file.php/635AWKAQHSZAY63413125FA67/Screen-Shot-2016-08-08-at-15.35.33.png)
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