Deskpro Legacy
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I'm having a trouble with users being unable to add attachments to tickets
Publisert: 10. jun. 2014
011. sep. 2023 -
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Publisert: 18. des. 2014
011. sep. 2023 -
I'm having trouble with Exchange not sending displaying the 'From:' field
Publisert: 11. aug. 2014
011. sep. 2023 -
I'm having trouble with forwarding user emails to the helpdesk
Publisert: 28. okt. 2014
011. sep. 2023 -
I'm having trouble with tickets created via email identifying the wrong user
Publisert: 28. okt. 2014
011. sep. 2023 -
How can I connect Deskpro to other apps that aren't yet integrated?
Publisert: 6. jun. 2018
012. sep. 2023 -
How do I manually run the email processing command?
Publisert: 9. apr. 2013
013. sep. 2023 -
Using an Office365 Email Account for Cloud
Publisert: 29. sep. 2020
012. sep. 2023 -
How do I limit agent access to tickets by department?
Publisert: 12. aug. 2014
112. sep. 2023 -
Change the name of the Contact Us tab
Publisert: 9. feb. 2015
013. sep. 2023 -
I'm having trouble with incoming emails not being turned into tickets
Publisert: 29. jul. 2014
013. sep. 2023 -
Using the Deskpro API browser
Publisert: 6. nov. 2014
013. sep. 2023 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Publisert: 2. jun. 2015
013. sep. 2023 -
I'm having trouble forwarding individual ticket messages to email
Publisert: 8. okt. 2014
013. sep. 2023 -
How does Deskpro match email replies to their proper tickets?
Publisert: 26. jul. 2018
013. sep. 2023 -
Can I keep my existing support email address?
Publisert: 23. sep. 2014
013. sep. 2023 -
How do I automatically tell users who submit tickets by email to use the Help Center?
Publisert: 16. sep. 2014
013. sep. 2023 -
I'm having trouble with resolved tickets creating new tickets when users reply
Publisert: 10. nov. 2014
013. sep. 2023 -
I'm having trouble with my portal chat tab
Publisert: 9. jul. 2014
013. sep. 2023 -
How can I make knowledgebase articles visible to specific users only?
Publisert: 13. nov. 2014
213. sep. 2023 -
I'm having trouble with my new Gmail ticket account not sending email
Publisert: 16. sep. 2014
013. sep. 2023 -
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?
Publisert: 15. nov. 2021
013. sep. 2023 -
Show text on the portal only to a certain usergroup
Publisert: 4. jun. 2015
013. sep. 2023 -
How do I automatically email users when their ticket has been assigned?
Publisert: 8. sep. 2014
013. sep. 2023 -
Can I show the Satisfaction survey only for tickets in a certain department?
Publisert: 29. jun. 2015
014. sep. 2023 -
How do I set up round robin ticket assignment?
Publisert: 10. sep. 2014
315. sep. 2023 -
How do I prevent satisfaction survey requests being sent to particular users?
Publisert: 5. jun. 2018
015. sep. 2023 -
How do I set up an email account for outgoing messages only?
Publisert: 3. jun. 2014
015. sep. 2023 -
How can I send automatic SMS notifications to agents?
Publisert: 5. sep. 2014
015. sep. 2023 -
How can I use Deskpro Mobile?
Publisert: 15. sep. 2023
215. sep. 2023 -
How can I enable WiActs Single Sign-On?
Publisert: 16. mar. 2016
019. sep. 2023 -
How do I change the fields on the ticket form?
Publisert: 16. sep. 2014
019. sep. 2023 -
Can I import data from other systems or helpdesks?
Publisert: 24. okt. 2012
020. sep. 2023 -
How do I create a custom button for my chat widget?
Publisert: 22. apr. 2013
020. sep. 2023 -
Messenger Widget Options
Publisert: 15. jul. 2020
020. sep. 2023 -
I'm having trouble with an error: "Failure 0x51"
Publisert: 29. jul. 2015
025. sep. 2023 -
How do I translate a custom phrase?
Publisert: 29. jan. 2015
025. sep. 2023 -
I'm having trouble with an Outlook message recall causing an email loop
Publisert: 22. jun. 2015
027. sep. 2023 -
How can I switch email clients whilst using Deskpro?
Publisert: 16. sep. 2016
027. sep. 2023 -
How do I pre-fill ticket form fields automatically for certain users?
Publisert: 8. mai 2018
027. sep. 2023 -
How to create a report showing the impact of failed SLAs on Ticket satisfaction
Publisert: 10. jul. 2018
027. sep. 2023 -
I'm having trouble adding agent names to the body of user notification emails
Publisert: 7. jan. 2015
027. sep. 2023 -
How can I set up a new brand?
Publisert: 5. jan. 2017
027. sep. 2023 -
Reports : DPQL Reference
Publisert: 22. mar. 2018
027. sep. 2023 -
I'm having trouble disabling HTTPS
Publisert: 9. des. 2015
03. okt. 2023 -
How do I make a reusable checklist of things to do within a ticket?
Publisert: 16. okt. 2015
03. okt. 2023 -
How can I best manage out-of-office agents accounts?
Publisert: 1. apr. 2015
06. okt. 2023 -
What ports do I need open for Deskpro?
Publisert: 19. okt. 2023
019. okt. 2023 -
Using an opcode cache (OPCache, APC or WinCache)
Publisert: 5. des. 2012
226. okt. 2023 -
What are some Deskpro productivity tips for agents?
Publisert: 28. okt. 2014
09. jan. 2024