Deskpro Legacy
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How do I update my portal to the latest version?
Paskelbta: 2016-05-27
02023-08-16 -
How do I install the Messenger widget in Wordpress?
Paskelbta: 2016-06-22
02023-05-25 -
How can I further customize my chat widget?
Paskelbta: 2016-06-22
02023-08-16 -
How can I receive text alerts populated with ticket information?
Paskelbta: 2018-06-05
02023-08-31 -
Why am I receiving a 504 error when trying to download a ticket as a PDF?
Paskelbta: 2018-12-04
02023-05-25 -
Updating to the New Email Templates Editor
Paskelbta: 2020-03-24
02023-05-25 -
Updating to the Help Center Theme
Paskelbta: 2020-06-15
02023-05-25 -
Automatic update from the legacy Portal theme to the Help Center theme
Paskelbta: 2020-08-19
02023-05-25 -
Why does cc'ing an agent on a ticket email create extra ticket?
Paskelbta: 2014-06-26
02023-08-31 -
Why aren't Community Channels showing up on my portal?
Paskelbta: 2014-06-11
02023-08-31 -
I'm having trouble changing the order of messages displayed on a ticket
Paskelbta: 2014-06-13
02023-08-31 -
I'm having trouble receiving notification emails when I create a ticket
Paskelbta: 2014-06-26
02023-08-31 -
What is the difference between labels and search terms in knowledgebase articles?
Paskelbta: 2014-06-26
02023-08-31 -
How do I resize the panes of the agent interface?
Paskelbta: 2014-06-27
02023-08-31 -
Why is some of my agent interface missing?
Paskelbta: 2014-06-26
02023-08-31 -
Can I change the color of the ticket reply/note box?
Paskelbta: 2020-02-14
02023-08-31 -
Why can't I see flags?
Paskelbta: 2014-07-28
12023-08-31 -
How can I keep up to date with changes in Deskpro?
Paskelbta: 2014-09-10
02023-08-31 -
Is there a Deskpro smartphone app?
Paskelbta: 2014-09-11
22023-08-31 -
I'm having trouble with Active Directory authentication
Paskelbta: 2012-10-24
02023-08-31 -
How do I view the raw email source for a ticket message?
Paskelbta: 2013-02-13
02023-08-31 -
How do I nominate users to manage an organization's tickets?
Paskelbta: 2012-11-16
02023-08-31 -
Can I use a custom domain name for the portal?
Paskelbta: 2012-08-16
02023-08-31 -
How do I use variables in snippets, messages and webhook actions?
Paskelbta: 2012-12-11
42023-08-31 -
How can agents communicate with each other within Deskpro?
Paskelbta: 2014-09-10
02023-08-31 -
How can I run an email-only helpdesk?
Paskelbta: 2014-06-26
02023-08-31 -
Can I use macros to quickly insert predefined text, 'canned answers', etc?
Paskelbta: 2014-09-10
02023-08-31 -
What are archived tickets and why should I use archiving?
Paskelbta: 2014-09-10
02023-08-31 -
Which web browsers does Deskpro support?
Paskelbta: 2014-09-10
02023-08-31 -
I'm having trouble with replies not being added to the correct tickets
Paskelbta: 2013-02-20
02023-08-31 -
I'm having trouble with images not displaying correctly in emails or articles
Paskelbta: 2014-05-29
02023-08-31 -
Does Deskpro support multiple languages?
Paskelbta: 2014-09-08
12023-08-31 -
Why are agent notes being included in email threads?
Paskelbta: 2015-01-12
02023-08-31 -
How do I best link to other portal content from guide topics?
Paskelbta: 2018-05-31
02023-08-31 -
How do I link to an individual ticket?
Paskelbta: 2015-10-13
12023-08-31 -
What does marking a ticket as spam do?
Paskelbta: 2015-06-26
02023-08-31 -
Can I BCC: someone into a ticket thread?
Paskelbta: 2014-09-23
02023-08-31 -
How can I set up ticket assignment workflows?
Paskelbta: 2014-05-19
02023-08-31 -
How do I add information to a ticket without emailing the user?
Paskelbta: 2014-09-16
02023-08-31 -
How does user auto-response flood protection work?
Paskelbta: 2014-08-14
02023-08-31 -
Sending different auto-responses based on email address
Paskelbta: 2014-05-20
02023-08-31 -
How do I use drag and drop ticket attachments?
Paskelbta: 2014-09-02
02023-08-31 -
How do I automatically increase ticket urgency on tickets from organization managers?
Paskelbta: 2014-09-08
02023-08-31 -
How do I use the filter pane?
Paskelbta: 2014-08-28
02023-08-31 -
I'm having trouble with the agent interface displaying old tickets and notifications
Paskelbta: 2016-05-24
02023-08-31 -
How do I remove links to Deskpro from email notifications?
Paskelbta: 2014-05-19
02023-08-31 -
How can I change the format and display of date and time?
Paskelbta: 2014-04-25
02023-08-31 -
How do I assign multiple tickets to one user from another?
Paskelbta: 2014-05-28
02023-08-31 -
Who gets my message when I reply to an email notification as an agent?
Paskelbta: 2015-07-20
02023-08-24 -
How do I disable keyboard shortcuts?
Paskelbta: 2015-06-25
02023-08-31