Deskpro Legacy
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How do I update my portal to the latest version?
Paskelbta: May 27, 2016
0Aug 16, 2023 -
How do I install the Messenger widget in Wordpress?
Paskelbta: Jun 22, 2016
0May 25, 2023 -
How can I further customize my chat widget?
Paskelbta: Jun 22, 2016
0Aug 16, 2023 -
How can I receive text alerts populated with ticket information?
Paskelbta: Jun 5, 2018
0Aug 31, 2023 -
Why am I receiving a 504 error when trying to download a ticket as a PDF?
Paskelbta: Dec 4, 2018
0May 25, 2023 -
Updating to the New Email Templates Editor
Paskelbta: Mar 24, 2020
0May 25, 2023 -
Updating to the Help Center Theme
Paskelbta: Jun 15, 2020
0May 25, 2023 -
Common Email Conversion Code Replacements
Paskelbta: Jun 16, 2020
0May 25, 2023 -
Automatic update from the legacy Portal theme to the Help Center theme
Paskelbta: Aug 19, 2020
0May 25, 2023 -
Why does cc'ing an agent on a ticket email create extra ticket?
Paskelbta: Jun 26, 2014
0Aug 31, 2023 -
Why aren't Community Channels showing up on my portal?
Paskelbta: Jun 11, 2014
0Aug 31, 2023 -
I'm having trouble changing the order of messages displayed on a ticket
Paskelbta: Jun 13, 2014
0Aug 31, 2023 -
I'm having trouble receiving notification emails when I create a ticket
Paskelbta: Jun 26, 2014
0Aug 31, 2023 -
What is the difference between labels and search terms in knowledgebase articles?
Paskelbta: Jun 26, 2014
0Aug 31, 2023 -
How do I resize the panes of the agent interface?
Paskelbta: Jun 27, 2014
0Aug 31, 2023 -
Why is some of my agent interface missing?
Paskelbta: Jun 26, 2014
0Aug 31, 2023 -
Can I change the color of the ticket reply/note box?
Paskelbta: Feb 14, 2020
0Aug 31, 2023 -
Why can't I see flags?
Paskelbta: Jul 28, 2014
1Aug 31, 2023 -
How can I keep up to date with changes in Deskpro?
Paskelbta: Sep 10, 2014
0Aug 31, 2023 -
Is there a Deskpro smartphone app?
Paskelbta: Sep 11, 2014
2Aug 31, 2023 -
I'm having trouble with Active Directory authentication
Paskelbta: Oct 24, 2012
0Aug 31, 2023 -
How do I view the raw email source for a ticket message?
Paskelbta: Feb 13, 2013
0Aug 31, 2023 -
How do I nominate users to manage an organization's tickets?
Paskelbta: Nov 16, 2012
0Aug 31, 2023 -
Can I use a custom domain name for the portal?
Paskelbta: Aug 16, 2012
0Aug 31, 2023 -
How do I use variables in snippets, messages and webhook actions?
Paskelbta: Dec 11, 2012
4Aug 31, 2023 -
How can agents communicate with each other within Deskpro?
Paskelbta: Sep 10, 2014
0Aug 31, 2023 -
How can I run an email-only helpdesk?
Paskelbta: Jun 26, 2014
0Aug 31, 2023 -
Can I use macros to quickly insert predefined text, 'canned answers', etc?
Paskelbta: Sep 10, 2014
0Aug 31, 2023 -
What are archived tickets and why should I use archiving?
Paskelbta: Sep 10, 2014
0Aug 31, 2023 -
Which web browsers does Deskpro support?
Paskelbta: Sep 10, 2014
0Aug 31, 2023 -
I'm having trouble with replies not being added to the correct tickets
Paskelbta: Feb 20, 2013
0Aug 31, 2023 -
I'm having trouble with images not displaying correctly in emails or articles
Paskelbta: May 29, 2014
0Aug 31, 2023 -
Does Deskpro support multiple languages?
Paskelbta: Sep 8, 2014
1Aug 31, 2023 -
Why are agent notes being included in email threads?
Paskelbta: Jan 12, 2015
0Aug 31, 2023 -
How do I best link to other portal content from guide topics?
Paskelbta: May 31, 2018
0Aug 31, 2023 -
How do I link to an individual ticket?
Paskelbta: Oct 13, 2015
1Aug 31, 2023 -
What does marking a ticket as spam do?
Paskelbta: Jun 26, 2015
0Aug 31, 2023 -
Can I BCC: someone into a ticket thread?
Paskelbta: Sep 23, 2014
0Aug 31, 2023 -
How can I set up ticket assignment workflows?
Paskelbta: May 19, 2014
0Aug 31, 2023 -
How do I add information to a ticket without emailing the user?
Paskelbta: Sep 16, 2014
0Aug 31, 2023 -
How does user auto-response flood protection work?
Paskelbta: Aug 14, 2014
0Aug 31, 2023 -
Sending different auto-responses based on email address
Paskelbta: May 20, 2014
0Aug 31, 2023 -
How do I use drag and drop ticket attachments?
Paskelbta: Sep 2, 2014
0Aug 31, 2023 -
How do I automatically increase ticket urgency on tickets from organization managers?
Paskelbta: Sep 8, 2014
0Aug 31, 2023 -
How do I use the filter pane?
Paskelbta: Aug 28, 2014
0Aug 31, 2023 -
I'm having trouble with the agent interface displaying old tickets and notifications
Paskelbta: May 24, 2016
0Aug 31, 2023 -
How do I remove links to Deskpro from email notifications?
Paskelbta: May 19, 2014
0Aug 31, 2023 -
How can I change the format and display of date and time?
Paskelbta: Apr 25, 2014
0Aug 31, 2023 -
How do I assign multiple tickets to one user from another?
Paskelbta: May 28, 2014
0Aug 31, 2023 -
Who gets my message when I reply to an email notification as an agent?
Paskelbta: Jul 20, 2015
0Aug 24, 2023