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News

Nov 29

Release Announcements

Deskpro Horizon Release 2022.48

We are delighted to announce version 2022.4 of Deskpro Horizon. Our developer team has been working hard to build new features, add functionality, and fix bugs to enhance your helpdesk’s performance.New Features We have several exciting new features that wi...

Nov 28

Product (Agent)

We have redesigned the Global Search UI

We wanted to improve your experience when searching the helpdesk, so we have updated the design of our Global Search app to make finding items in the helpdesk more organized and intuitive. Items are now more clearly segmented in the...

Nov 28

Product (Agent)

We have changed the color of Agent Notes

We want our interface to be as clear as possible so you can work efficiently. We have received feedback that the color of Agent Outbound emails and Agent Notes were too similar, making it hard to differentiate between them when...

Nov 28

Product (Agent)

We are launching the Beta version of our Kanban View

We are rolling out the beta version of our Kanban View, an agile work management tool that helps you group tickets in a visual workflow that aids the work process and boosts efficiency. Switch to this new view by clicking...

Nov 28

Product (Agent)

Ticket messages will open at the top of the most recent message

We have improved the helpdesk’s behavior when opening a ticket. When the ticket thread loads, it will open at the beginning of the most recent ticket message, providing you with the most convenient view of the last message in th...

Nov 28

Product (Admin)

Introducing our new Azure DevOps app!

Our new Azure DevOps integration is now available to install to allow your team to view information from your DevOps work items within your Deskpro tickets.

Nov 22

Release Announcements

Deskpro Horizon Release 2022.47

We’re pleased to announce the latest release of Deskpro Horizon 2022.47. This version includes a new feature in the Admin dashboard, some general improvements, and several bug fixes.

Nov 21

Release Announcements

Deskpro 2022.2.0

The following information summarizes the new feature and bug fix included in the Deskpro 2022.2.0 release.

Nov 21

Release Announcements

Deskpro 2022.1.1

The following information summarizes the bug fixes included in the Deskpro 2022.1.1 release.

Nov 15

Release Announcements

Deskpro Horizon Release 2022.46

We’re pleased to announce the release of Deskpro Horizon, version 2022.46. This release includes several new features that our team has been developing, general improvements to the product functionality and interface, and a number of bug fixes.

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Guides

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Admin Guide

Welcome to the Deskpro Admin Guide which details installing, configuring and managing a Deskpro helpdesk as an Admin.

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Admin Guide

Welcome to the Deskpro Admin Guide which details installing, configuring and managing a Deskpro helpdesk as an Admin.
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Agent Guide

Welcome to the Deskpro Agent Guide which provides an overview of how to use Deskpro as an Agent.

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Agent Guide

Welcome to the Deskpro Agent Guide which provides an overview of how to use Deskpro as an Agent.
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On-Premise Controller

Welcome to the Deskpro On-Premise Controller (OPC) guide, which details installing, maintaining and monitoring Deskpro On-Premise as a Systems Administrator

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On-Premise Controller

Welcome to the Deskpro On-Premise Controller (OPC) guide, which details installing, maintaining and monitoring Deskpro On-Premise as a Systems Administrator

Reports Guide

This guide offers an introduction to viewing data about your helpdesk usage in the Reports feature.

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Reports Guide

This guide offers an introduction to viewing data about your helpdesk usage in the Reports feature.