Dashboard
Latest status changes
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… ReportDisable new ticket creation on specific email account/s allowing replies for active tickets
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… Collecting FeedbackPersonalise chat ringtone for agents
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… ReportIntegration to project management system Clickup
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… Collecting FeedbackFeature to see when an agent is looking at a ticket and if you opened that ticket, all the agents can see who else has it open
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Planning Collecting FeedbackAgent on vacation or out of working hours setting for agents
Admin Guide
Welcome to the Deskpro Admin Guide which details installing, configuring and managing a Deskpro helpdesk as an Admin.
View GuideAgent Guide
Welcome to the Deskpro Agent Guide which provides an overview of how to use Deskpro as an Agent.
View GuideOn-Premise Controller
Welcome to the Deskpro On-Premise Controller (OPC) guide, which details installing, maintaining and monitoring Deskpro On-Premise as a Systems Administrator
View GuideReports Guide
This guide offers an introduction to viewing data about your helpdesk usage in the Reports feature.
View Guide