Deskpro Legacy
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Can one user from an organization see all that organization's tickets?
Paskelbta: 2015-06-04
02023-08-29 -
How do I link tickets to community topics?
Paskelbta: 2018-03-19
02023-06-30 -
How do I notify a user when their ticket is assigned?
Paskelbta: 2023-09-13
02023-09-13 -
How do I stop bounces and Out of Office messages being turned into tickets?
Paskelbta: 2014-06-10
02023-08-31 -
How do I convert a normal user to an agent?
Paskelbta: 2014-06-11
02023-08-31 -
How do I generate debug information for a ticket?
Paskelbta: 2013-07-18
02023-09-13 -
Can tickets be put on hold?
Paskelbta: 2001-11-18
02023-09-08 -
How can I see which tickets have been resolved by only one agent?
Paskelbta: 2018-05-09
02023-08-01 -
How can I strip HTML from message content in my report?
Paskelbta: 2015-10-13
02023-08-31 -
Changing the size of the navigation buttons
Paskelbta: 2016-10-04
12023-08-31 -
How do I find the ID number of a Deskpro field or other item?
Paskelbta: 2015-10-13
02023-08-31 -
How can I specify a sub-status in stats?
Paskelbta: 2019-03-19
02023-08-31 -
Querying Custom Fields
Paskelbta: 2019-06-24
02023-08-31 -
I'm having trouble making a custom report retrieve phone numbers
Paskelbta: 2015-10-13
02023-08-31 -
Unified login with JSON Web Token standard
Paskelbta: 2014-11-14
02023-08-31 -
I'm having trouble with the subject of reminder emails
Paskelbta: 2015-11-02
02023-08-31 -
Is there a way to CC: someone into a ticket?
Paskelbta: 2014-09-23
02023-08-31 -
I don't want to show the author for Knowledgebase articles
Paskelbta: 2016-02-12
12023-08-31 -
I don't want to show the author of Knowledgebase articles
Paskelbta: 2016-10-17
02023-08-31 -
How do I prevent a specific agent being assigned tickets?
Paskelbta: 2017-03-02
02023-08-31 -
How do I create a welcome message for my portal?
Paskelbta: 2016-08-08
02023-08-31 -
How do I change the welcome message for different usergroups?
Paskelbta: 2016-08-26
02023-08-31 -
What are the cookies that Deskpro uses?
Paskelbta: 2018-09-05
02023-08-31 -
How do I make tasks visible to certain agents, teams or departments?
Paskelbta: 2018-05-11
02023-08-31 -
I'm having trouble getting JIRA-related triggers to work
Paskelbta: 2015-01-07
02023-08-31 -
How do I make clear in email notifications to agent followers that they don't need to respond?
Paskelbta: 2014-06-02
02023-08-31 -
How can my users view & manage their tickets within the portal?
Paskelbta: 2019-02-28
02023-08-31 -
8. Create your first knowledgebase article
Paskelbta: 2023-08-17
02023-09-19 -
How can I export my tickets?
Paskelbta: 2015-05-07
02023-08-31 -
Removing 'Change Password' from the User Profile
Paskelbta: 2016-11-16
02023-08-31 -
The Portal Editor won't load
Paskelbta: 2015-07-22
02023-08-31 -
How do I set a default department for tickets submitted via the user portal?
Paskelbta: 2016-08-08
02023-08-31 -
How do I customize the text that appears on my portal?
Paskelbta: 2014-09-09
02023-08-31 -
I'm having trouble with agents not receiving SMS alerts
Paskelbta: 2014-09-05
02023-08-31 -
What are the different interfaces within Deskpro?
Paskelbta: 2014-09-08
02023-08-31 -
How do I set up Deskpro to have two teams of agents who can't see each other's tickets?
Paskelbta: 2014-05-30
02023-08-31 -
How do I change the logo on the agent login screen?
Paskelbta: 2015-06-10
02023-08-31 -
How do I remove chat from the user portal but offer chat on a different site?
Paskelbta: 2016-08-18
02023-08-31 -
I'm having trouble with emails forwarded from certain accounts not showing up in the interface
Paskelbta: 2014-07-29
02023-08-31 -
I'm having trouble with an error: "Error with your forwarded email"
Paskelbta: 2012-11-05
02023-08-31 -
Can I send SLA notifications to a Slack channel?
Paskelbta: 2019-10-04
02023-08-31 -
Adding tasks to tickets with triggers
Paskelbta: 2019-10-15
02023-08-31 -
Adding a background image to the user portal
Paskelbta: 2016-11-01
02023-08-31 -
How do I add a custom favicon to the user portal?
Paskelbta: 2016-11-16
02023-08-31 -
How can I make agents record a solution for each ticket?
Paskelbta: 2015-10-13
02023-08-31 -
How do I make guides or knowledgebase articles only visible to agents?
Paskelbta: 2018-04-05
02023-08-24 -
I'm having trouble with being redirected to the wrong helpdesk address
Paskelbta: 2016-05-04
02023-08-24 -
How can I set different SLA response times for weekdays and weekends?
Paskelbta: 2015-01-13
02023-08-24 -
Why can't I add a custom ticket status?
Paskelbta: 2014-05-22
02023-09-07 -
Hide Option to Upload Image
Paskelbta: 2018-12-07
02023-08-24