Deskpro Support

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Deskpro Legacy

How do I disable keyboard shortcuts?

Ben Henley

Paskelbta: Jun 25, 2015

0

Aug 31, 2023
Can one user from an organization see all that organization's tickets?

Ben Henley

Paskelbta: Jun 4, 2015

0

Aug 29, 2023
How do I link tickets to community topics?

Benedict Sycamore

Paskelbta: Mar 19, 2018

0

Jun 30, 2023
How do I notify a user when their ticket is assigned?

Ben Henley

Paskelbta: Sep 13, 2023

0

Sep 13, 2023
How do I stop bounces and Out of Office messages being turned into tickets?

Ben Henley

Paskelbta: Jun 10, 2014

0

Aug 31, 2023
How do I convert a normal user to an agent?

Ben Henley

Paskelbta: Jun 11, 2014

0

Aug 31, 2023
How do I generate debug information for a ticket?

Christopher Nadeau

Paskelbta: Jul 18, 2013

0

Sep 13, 2023
Can tickets be put on hold?

Chris Padfield

Paskelbta: Nov 18, 2001

0

Sep 8, 2023
How can I see which tickets have been resolved by only one agent?

Benedict Sycamore

Paskelbta: May 9, 2018

0

Aug 1, 2023
How can I strip HTML from message content in my report?

Ben Henley

Paskelbta: Oct 13, 2015

0

Aug 31, 2023
Changing the size of the navigation buttons

Lauren Cumming

Paskelbta: Oct 4, 2016

1

Aug 31, 2023
How do I find the ID number of a Deskpro field or other item?

Ben Henley

Paskelbta: Oct 13, 2015

0

Aug 31, 2023
How can I specify a sub-status in stats?

Grace Howlett

Paskelbta: Mar 19, 2019

0

Aug 31, 2023
Querying Custom Fields

Matthew Wray

Paskelbta: Jun 24, 2019

0

Aug 31, 2023
I'm having trouble making a custom report retrieve phone numbers

Ben Henley

Paskelbta: Oct 13, 2015

0

Aug 31, 2023
Unified login with JSON Web Token standard

Ben Henley

Paskelbta: Nov 14, 2014

0

Aug 31, 2023
I'm having trouble with the subject of reminder emails

Ben Henley

Paskelbta: Nov 2, 2015

0

Aug 31, 2023
Is there a way to CC: someone into a ticket?

Ben Henley

Paskelbta: Sep 23, 2014

0

Aug 31, 2023
I don't want to show the author for Knowledgebase articles

Ben Henley

Paskelbta: Feb 12, 2016

1

Aug 31, 2023
I don't want to show the author of Knowledgebase articles

Lauren Cumming

Paskelbta: Oct 17, 2016

0

Aug 31, 2023
How do I prevent a specific agent being assigned tickets?

Lauren Cumming

Paskelbta: Mar 2, 2017

0

Aug 31, 2023
How do I create a welcome message for my portal?

Lauren Cumming

Paskelbta: Aug 8, 2016

0

Aug 31, 2023
How do I change the welcome message for different usergroups?

Lauren Cumming

Paskelbta: Aug 26, 2016

0

Aug 31, 2023
What are the cookies that Deskpro uses?

Christopher Nadeau

Paskelbta: Sep 5, 2018

0

Aug 31, 2023
How do I make tasks visible to certain agents, teams or departments?

Benedict Sycamore

Paskelbta: May 11, 2018

0

Aug 31, 2023
I'm having trouble getting JIRA-related triggers to work

Ben Henley

Paskelbta: Jan 7, 2015

0

Aug 31, 2023
How do I make clear in email notifications to agent followers that they don't need to respond?

Ben Henley

Paskelbta: Jun 2, 2014

0

Aug 31, 2023
How can my users view & manage their tickets within the portal?

Grace Howlett

Paskelbta: Feb 28, 2019

0

Aug 31, 2023
8. Create your first knowledgebase article

Benedict Sycamore

Paskelbta: Aug 17, 2023

0

Sep 19, 2023
How can I export my tickets?

Ben Henley

Paskelbta: May 7, 2015

0

Aug 31, 2023
Removing 'Change Password' from the User Profile

Lauren Cumming

Paskelbta: Nov 16, 2016

0

Aug 31, 2023
The Portal Editor won't load

Ben Henley

Paskelbta: Jul 22, 2015

0

Aug 31, 2023
How do I set a default department for tickets submitted via the user portal?

Lauren Cumming

Paskelbta: Aug 8, 2016

0

Aug 31, 2023
How do I customize the text that appears on my portal?

Ben Henley

Paskelbta: Sep 9, 2014

0

Aug 31, 2023
I'm having trouble with agents not receiving SMS alerts

Ben Henley

Paskelbta: Sep 5, 2014

0

Aug 31, 2023
What are the different interfaces within Deskpro?

Ben Henley

Paskelbta: Sep 8, 2014

0

Aug 31, 2023
How do I set up Deskpro to have two teams of agents who can't see each other's tickets?

Ben Henley

Paskelbta: May 30, 2014

0

Aug 31, 2023
How do I change the logo on the agent login screen?

Ben Henley

Paskelbta: Jun 10, 2015

0

Aug 31, 2023
How do I remove chat from the user portal but offer chat on a different site?

Lauren Cumming

Paskelbta: Aug 18, 2016

0

Aug 31, 2023
I'm having trouble with emails forwarded from certain accounts not showing up in the interface

Ben Henley

Paskelbta: Jul 29, 2014

0

Aug 31, 2023
I'm having trouble with an error: "Error with your forwarded email"

Chris Padfield

Paskelbta: Nov 5, 2012

0

Aug 31, 2023
Can I send SLA notifications to a Slack channel?

Grace Howlett

Paskelbta: Oct 4, 2019

0

Aug 31, 2023
Adding tasks to tickets with triggers

Matthew Wray

Paskelbta: Oct 15, 2019

0

Aug 31, 2023
Adding a background image to the user portal

Lauren Cumming

Paskelbta: Nov 1, 2016

0

Aug 31, 2023
How do I add a custom favicon to the user portal?

Lauren Cumming

Paskelbta: Nov 16, 2016

0

Aug 31, 2023
How can I make agents record a solution for each ticket?

Ben Henley

Paskelbta: Oct 13, 2015

0

Aug 31, 2023
How do I make guides or knowledgebase articles only visible to agents?

Benedict Sycamore

Paskelbta: Apr 5, 2018

0

Aug 24, 2023
I'm having trouble with being redirected to the wrong helpdesk address

Ben Henley

Paskelbta: May 4, 2016

0

Aug 24, 2023
How can I set different SLA response times for weekdays and weekends?

Ben Henley

Paskelbta: Jan 13, 2015

0

Aug 24, 2023
Why can't I add a custom ticket status?

Ben Henley

Paskelbta: May 22, 2014

0

Sep 7, 2023