Deskpro Support

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Deskpro Legacy

How do I disable keyboard shortcuts?

Ben Henley

2023-08-31
Can one user from an organization see all that organization's tickets?

Ben Henley

2023-08-29
How do I link tickets to community topics?

Benedict Sycamore

2023-06-30
How do I notify a user when their ticket is assigned?

Ben Henley

2023-09-13
How do I stop bounces and Out of Office messages being turned into tickets?

Ben Henley

2023-08-31
How do I convert a normal user to an agent?

Ben Henley

2023-08-31
How do I generate debug information for a ticket?

Christopher Nadeau

2023-09-13
Can tickets be put on hold?

Chris Padfield

2023-09-08
How can I see which tickets have been resolved by only one agent?

Benedict Sycamore

2023-08-01
How can I strip HTML from message content in my report?

Ben Henley

2023-08-31
Changing the size of the navigation buttons

Lauren Cumming

2023-08-31
How do I find the ID number of a Deskpro field or other item?

Ben Henley

2023-08-31
How can I specify a sub-status in stats?

Grace Howlett

2023-08-31
Querying Custom Fields

Matthew Wray

2023-08-31
I'm having trouble making a custom report retrieve phone numbers

Ben Henley

2023-08-31
Unified login with JSON Web Token standard

Ben Henley

2023-08-31
I'm having trouble with the subject of reminder emails

Ben Henley

2023-08-31
Is there a way to CC: someone into a ticket?

Ben Henley

2023-08-31
I don't want to show the author for Knowledgebase articles

Ben Henley

2023-08-31
I don't want to show the author of Knowledgebase articles

Lauren Cumming

2023-08-31
How do I prevent a specific agent being assigned tickets?

Lauren Cumming

2023-08-31
How do I create a welcome message for my portal?

Lauren Cumming

2023-08-31
How do I change the welcome message for different usergroups?

Lauren Cumming

2023-08-31
What are the cookies that Deskpro uses?

Christopher Nadeau

2023-08-31
How do I make tasks visible to certain agents, teams or departments?

Benedict Sycamore

2023-08-31
I'm having trouble getting JIRA-related triggers to work

Ben Henley

2023-08-31
How do I make clear in email notifications to agent followers that they don't need to respond?

Ben Henley

2023-08-31
How can my users view & manage their tickets within the portal?

Grace Howlett

2023-08-31
8. Create your first knowledgebase article

Benedict Sycamore

2023-09-19
How can I export my tickets?

Ben Henley

2023-08-31
Removing 'Change Password' from the User Profile

Lauren Cumming

2023-08-31
The Portal Editor won't load

Ben Henley

2023-08-31
How do I set a default department for tickets submitted via the user portal?

Lauren Cumming

2023-08-31
How do I customize the text that appears on my portal?

Ben Henley

2023-08-31
I'm having trouble with agents not receiving SMS alerts

Ben Henley

2023-08-31
What are the different interfaces within Deskpro?

Ben Henley

2023-08-31
How do I set up Deskpro to have two teams of agents who can't see each other's tickets?

Ben Henley

2023-08-31
How do I change the logo on the agent login screen?

Ben Henley

2023-08-31
How do I remove chat from the user portal but offer chat on a different site?

Lauren Cumming

2023-08-31
I'm having trouble with emails forwarded from certain accounts not showing up in the interface

Ben Henley

2023-08-31
I'm having trouble with an error: "Error with your forwarded email"

Chris Padfield

2023-08-31
Can I send SLA notifications to a Slack channel?

Grace Howlett

2023-08-31
Adding tasks to tickets with triggers

Matthew Wray

2023-08-31
Adding a background image to the user portal

Lauren Cumming

2023-08-31
How do I add a custom favicon to the user portal?

Lauren Cumming

2023-08-31
How can I make agents record a solution for each ticket?

Ben Henley

2023-08-31
How do I make guides or knowledgebase articles only visible to agents?

Benedict Sycamore

2023-08-24
I'm having trouble with being redirected to the wrong helpdesk address

Ben Henley

2023-08-24
How can I set different SLA response times for weekdays and weekends?

Ben Henley

2023-08-24
Why can't I add a custom ticket status?

Ben Henley

2023-09-07