Knowledgebase / Deskpro Legacy

Deskpro "server info" pages

Christopher Nadeau

2017-11-10

Checking for mail more frequently than once per minute

Ben Henley

2017-11-09

CAPTCHAs not accepting correct responses

Ben Henley

2023-10-03

Data directory is not writable on Windows

Ben Henley

2017-11-09

php.ini changes aren't working

Ben Henley

2017-11-10

“Existing tables were detected in your database” error

Ben Henley

2017-11-10

Automated install on clean Ubuntu, Debian or CentOS

Ben Henley

2017-11-09

Fatal Swift.php error

Ben Henley

2017-11-10

Elasticsearch indexing stalls part way through

Ben Henley

2017-11-09

I set a static IP for my Deskpro VM, and now I can't see the portal!

Ben Henley

2017-11-10

What account details do I use with the VM 'Login to server' option?

Ben Henley

2017-11-10

How to inspect AJAX requests with Chrome tools

Ben Henley

2023-09-11

Uploading attachments larger than 20M on automated script installation

Lauren Cumming

2017-11-10

I'm having trouble with an error: "PHP IMAP extension"

Ben Henley

2018-03-14

Installation error during "Verifying the URL" step

Christopher Nadeau

2017-11-10

Updates do not appear or automatic updater cannot download updates

Christopher Nadeau

2023-08-31

Configure a proxy server for HTTP requests made by Deskpro

Christopher Nadeau

2021-07-06

Clone a production helpdesk to a secondary test instance

Christopher Nadeau

2017-11-09

Setting up Departments

Lauren Cumming

2023-08-16

11. Get Deskpro on mobile

Benedict Sycamore

2018-05-22

9. Create a dashboard

Benedict Sycamore

2018-12-21

8. Write a knowledgebase article

Benedict Sycamore

2023-09-12

7. Set up Live Chat

Benedict Sycamore

2019-10-10

4. Connect Deskpro to customer channels

Benedict Sycamore

2019-10-10

3. Add agents to Deskpro

Benedict Sycamore

2019-10-10

Using hosted Elasticsearch with Deskpro

Ben Henley

2017-11-09

License error after importing Zendesk data

Ben Henley

2023-05-31

Configuring HTTP verbs on Windows IIS

Christopher Nadeau

2017-11-09

Generating a server report file

Ben Henley

2018-08-06

I've lost admin permissions and I'm locked out of Deskpro On-Premise

Ben Henley

2017-11-10

502 Bad Gateway error

Ben Henley

2014-06-26

Download errors when running from behind a proxy: internal hostname being used

Ben Henley

2023-09-19

Switching from database to filesystem storage or back doesn't change database size

Ben Henley

2017-11-09

Why do all users seem to have the same IP address?

Ben Henley

2023-10-19

Server error messages when opening tickets, with PHP "Allowed memory exhausted" errors

Ben Henley

2019-05-29

"Some HTTP methods are being blocked by your server" error

Ben Henley

2023-07-20

MySQL "writing file" error

Ben Henley

2017-11-09

Installing Elasticsearch

Ben Henley

2017-11-09

Preventing certain files from being replaced during an automatic update

Christopher Nadeau

2017-11-09

Enable archiving to increase performance with very large ticket numbers

Ben Henley

2023-08-31

Very slow performance on Windows (DP_DATABASE_HOST issue)

Ben Henley

2020-06-26

Can't change invalid upload_tmp_dir value

Ben Henley

2017-11-09

I'm having trouble being locked out of my helpdesk by IP whitelisting

Ben Henley

2023-10-03

How do I enable SSL on Deskpro On-Premise?

Ben Henley

2023-06-08

'Unable to allocate memory for pool' error

Ben Henley

2017-11-10

Can I see the Deskpro source code?

Ben Henley

2017-11-09

Elasticsearch configuration page not loading in admin

Ben Henley

2017-11-09

Using a Unix socket to connect to MySQL

Ben Henley

2014-10-02

Delete all helpdesk data and reinstall Deskpro

Ben Henley

2017-11-10

Making a test version of your helpdesk

Ben Henley

2023-08-29