Using Deskpro
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How do I set up an email account for outgoing messages only?
Published: 2014. 6. 3.
02018. 3. 13. -
I'm having trouble with outgoing email
Published: 2014. 7. 31.
02018. 3. 14. -
How do I send a different auto-reply to new users?
Published: 2014. 9. 9.
02018. 3. 14. -
How do I use the filter pane?
Published: 2014. 8. 28.
02018. 3. 14. -
I'm having trouble with my portal chat tab
Published: 2014. 7. 9.
02018. 3. 14. -
Why does cc'ing an agent on a ticket email create extra ticket?
Published: 2014. 6. 26.
02018. 3. 13. -
How do I nominate users to manage an organization's tickets?
Published: 2012. 11. 16.
02018. 3. 13. -
Can I BCC: someone into a ticket thread?
Published: 2014. 9. 23.
02018. 3. 14. -
How can I set up agent permissions, permission groups and department access?
Published: 2014. 9. 15.
02018. 3. 14. -
How do I customize the text that appears on my portal?
Published: 2014. 9. 9.
02018. 3. 14. -
What's the difference between Deskpro Cloud and Deskpro On-Premise?
Published: 2014. 8. 29.
02019. 3. 22. -
How do I change the chat widget language?
Published: 2013. 1. 29.
02018. 3. 13. -
How do I view the raw email source for a ticket message?
Published: 2013. 2. 13.
02018. 3. 13. -
I'm having trouble with forwarding user emails to the helpdesk
Published: 2014. 10. 28.
02018. 3. 14. -
I'm having trouble with tickets created via email identifying the wrong user
Published: 2014. 10. 28.
02018. 3. 14. -
How do I automatically tell users who submit tickets by email to use the portal?
Published: 2014. 9. 16.
02018. 3. 8. -
Which web browsers does Deskpro support?
Published: 2014. 9. 10.
02020. 4. 21. -
What is the size limit on attachments within Deskpro?
Published: 2014. 12. 10.
12014. 12. 10. -
Why are there two Google authentication apps in Deskpro? (Old)
Published: 2014. 11. 19.
02019. 4. 1. -
Is there a way to CC: someone into a ticket?
Published: 2014. 9. 23.
02017. 11. 9. -
How do I remove links to Deskpro from email notifications?
Published: 2014. 5. 19.
02018. 3. 13. -
Does Deskpro support multiple languages?
Published: 2014. 9. 8.
12014. 9. 8. -
I'm having trouble with an error: "Aw, Snap!" in Chrome v29
Published: 2013. 9. 2.
02019. 1. 14. -
How do I generate debug information for a ticket?
Published: 2013. 7. 18.
02018. 3. 13. -
How can I take screenshots in Deskpro?
Published: 2013. 5. 15.
02018. 3. 13. -
What are Deskpro security best practices?
Published: 2014. 9. 8.
02018. 4. 17. -
Can I use a custom domain name for the portal?
Published: 2012. 8. 16.
02019. 1. 3. -
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Published: 2014. 12. 18.
02018. 3. 14. -
How can I use the JIRA integration?
Published: 2014. 12. 22.
02018. 3. 14. -
I'm having trouble with emails sent via eBay not linking to original tickets
Published: 2014. 12. 22.
02018. 3. 14. -
Can I use Deskpro automation for integration with JIRA?
Published: 2014. 12. 22.
02017. 11. 9. -
I'm having trouble adding agent names to the body of user notification emails
Published: 2015. 1. 7.
02018. 3. 14. -
I'm having trouble getting JIRA-related triggers to work
Published: 2015. 1. 7.
02018. 3. 14. -
How can I set different SLA response times for weekdays and weekends?
Published: 2015. 1. 13.
02018. 3. 14. -
Why are agent notes being included in email threads?
Published: 2015. 1. 12.
02017. 11. 9. -
I'm having trouble with an error: "rejected (from_gateway_address)"
Published: 2015. 1. 13.
02018. 3. 14. -
What are the default triggers for?
Published: 2015. 1. 22.
02018. 3. 14. -
How do I stop agent names appearing in the 'From:' field of emails?
Published: 2015. 1. 26.
02019. 10. 8. -
Can I let users log in to Deskpro using their existing accounts from other systems?
Published: 2015. 1. 26.
02019. 4. 1. -
Can I import the tickets and other information from my legacy helpdesk?
Published: 2015. 1. 26.
02020. 10. 22. -
How do I translate a custom phrase?
Published: 2015. 1. 29.
02018. 3. 14. -
How do I install the 'Resolve User Hostnames' app
Published: 2015. 1. 30.
02018. 5. 14. -
What resources are available for teaching agents to use Deskpro?
Published: 2015. 2. 3.
02018. 3. 1. -
How do I bulk delete tickets?
Published: 2015. 2. 4.
02017. 11. 9. -
How do I set up a new user registration form?
Published: 2015. 2. 9.
02018. 5. 8. -
I'm having trouble getting embedded videos to work correctly
Published: 2015. 2. 9.
02018. 3. 14. -
Is time counted from when an SLA is applied?
Published: 2015. 2. 10.
12021. 9. 2. -
How can I best manage out-of-office agents accounts?
Published: 2015. 4. 1.
02018. 3. 14. -
How do I delete all my test tickets?
Published: 2015. 6. 15.
02022. 6. 13. -
I'm having trouble with getting CAPTCHAs every time I try to log in
Published: 2015. 6. 2.
02018. 3. 14.