Using Deskpro
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How can I translate Help Center phrases into other languages or improve an existing translation?
Published: 2020. 6. 17.
02020. 6. 23. -
I'm having trouble with being redirected to the wrong helpdesk address
Published: 2016. 5. 4.
02018. 3. 14. -
Gmail/Google Apps "modern security standards" email error
Published: 2016. 1. 18.
02017. 11. 9. -
I'm having trouble with an error: "The email address is already in use"
Published: 2016. 1. 6.
02018. 3. 14. -
Finding a field name for User Auth Data
Published: 2015. 12. 14.
02017. 11. 8. -
I'm having trouble disabling HTTPS
Published: 2015. 12. 9.
02018. 3. 14. -
Can I let users log in to Deskpro using their existing accounts from other systems?
Published: 2015. 1. 26.
02019. 4. 1. -
How do I stop agent names appearing in the 'From:' field of emails?
Published: 2015. 1. 26.
02019. 10. 8. -
What are the default triggers for?
Published: 2015. 1. 22.
02018. 3. 14. -
I'm having trouble with an error: "rejected (from_gateway_address)"
Published: 2015. 1. 13.
02018. 3. 14. -
How can I set different SLA response times for weekdays and weekends?
Published: 2015. 1. 13.
02018. 3. 14. -
How do I embed individual knowledgebase articles in an external app or site?
Published: 2016. 5. 4.
02018. 3. 14. -
Can I move from Deskpro On-Premise to Deskpro Cloud?
Published: 2016. 5. 11.
02018. 3. 14. -
I'm having trouble with the agent interface displaying old tickets and notifications
Published: 2016. 5. 24.
02018. 3. 14. -
Common Email Conversion Code Replacements
Published: 2020. 6. 16.
02020. 7. 20. -
Updating to the Help Center Theme
Published: 2020. 6. 15.
02020. 7. 20. -
Microphone not Working
Published: 2020. 5. 20.
02020. 5. 20. -
Adding tasks to tickets with triggers
Published: 2019. 10. 15.
02019. 10. 17. -
Creating Deskpro Tickets using Google Calendar and Zapier
Published: 2019. 10. 14.
02019. 10. 17. -
Upscope Integration
Published: 2019. 10. 14.
02019. 10. 15. -
How do I link tickets to community topics?
Published: 2018. 3. 19.
02019. 9. 10. -
I'm having trouble with an error: "Connection timed out" whilst upgrading
Published: 2018. 2. 22.
02018. 3. 14. -
How can I further customize my chat widget?
Published: 2016. 6. 22.
02018. 3. 14. -
How do I manage overriding widget and chat settings?
Published: 2016. 6. 22.
02020. 9. 17. -
What is the size limit on attachments within Deskpro?
Published: 2014. 12. 10.
02017. 11. 9. -
Why are there two Google authentication apps in Deskpro? (Old)
Published: 2014. 11. 19.
02019. 4. 1. -
I'm having trouble with my portal chat tab
Published: 2014. 7. 9.
02018. 3. 14. -
How do I remove chat from my portal while still offering chat on a different site?
Published: 2014. 7. 9.
02018. 3. 14. -
How do I resize the panes of the agent interface?
Published: 2014. 6. 27.
02018. 3. 13. -
Why aren't Community Channels showing up on my portal?
Published: 2014. 6. 11.
02019. 9. 10. -
How do I convert a normal user to an agent?
Published: 2014. 6. 11.
02018. 3. 13. -
How do I stop bounces and Out of Office messages being turned into tickets?
Published: 2014. 6. 10.
02018. 3. 13. -
I'm having a trouble with users being unable to add attachments to tickets
Published: 2014. 6. 10.
02018. 3. 13. -
I'm having trouble with replies not being added to the correct tickets
Published: 2013. 2. 20.
02018. 11. 13. -
How do I view the raw email source for a ticket message?
Published: 2013. 2. 13.
02018. 3. 13. -
What is an agent?
Published: 2012. 9. 18.
02019. 5. 14. -
I'm having trouble deleting a table from a ticket reply
Published: 2014. 7. 24.
02018. 3. 14. -
I'm having trouble with my macro not adding text to a reply
Published: 2014. 8. 1.
02018. 3. 14. -
I'm having trouble with an error: Permission denied (errno = 13) connecting to mail server on SELinux
Published: 2014. 8. 14.
02018. 3. 14. -
How can I make knowledgebase articles visible to specific users only?
Published: 2014. 11. 13.
22018. 3. 14. -
I'm having trouble with knowledgebase articles only appearing in edit mode
Published: 2014. 11. 12.
02018. 3. 14. -
I'm having trouble locking myself out of my helpdesk when changing the Auth & SSO settings
Published: 2014. 10. 7.
02018. 3. 14. -
Can Deskpro send SMS text notifications?
Published: 2014. 9. 25.
02017. 11. 9. -
How do I automatically sort email that's forwarded into a single inbox?
Published: 2014. 9. 24.
02018. 3. 14. -
Is there a way to CC: someone into a ticket?
Published: 2014. 9. 23.
02017. 11. 9. -
How can I filter bounce messages?
Published: 2014. 9. 8.
02018. 3. 14. -
How do I assign out-of-hour tickets to a particular team?
Published: 2014. 9. 8.
12018. 3. 14. -
How do I set up an internal knowledgebase for agents only?
Published: 2014. 8. 14.
02018. 3. 14. -
How does user auto-response flood protection work?
Published: 2014. 8. 14.
02018. 3. 14. -
How do I enable logging for incoming email processing?
Published: 2012. 9. 18.
02018. 11. 19.