Deskpro Support

Contact Us

Using Deskpro

Admin (135)

View all articles in Admin

Agent (44)

View all articles in Agent

Sysadmin (5)

View all articles in Sysadmin

End-Users (1)

View all articles in End-Users

I'm having trouble with outgoing email

Ben Henley

Published: Jul 31, 2014

0

Jun 30, 2023
How do I send a different auto-reply to new users?

Ben Henley

Published: Sep 9, 2014

0

Aug 16, 2023
How can I set up agent permissions, permission groups and department access?

Ben Henley

Published: Sep 15, 2014

0

Aug 16, 2023
What is the size limit on attachments within Deskpro?

Ben Henley

Published: Dec 10, 2014

1

Dec 10, 2014
What are Deskpro security best practices?

Ben Henley

Published: Sep 8, 2014

0

Apr 17, 2018
How can I use the JIRA integration?

Ben Henley

Published: Dec 22, 2014

0

Aug 16, 2023
I'm having trouble with emails sent via eBay not linking to original tickets

Ben Henley

Published: Dec 22, 2014

0

Aug 16, 2023
I'm having trouble adding agent names to the body of user notification emails

Ben Henley

Published: Jan 7, 2015

0

Aug 16, 2023
Can I import the tickets and other information from my legacy helpdesk?

Ben Henley

Published: Jan 26, 2015

0

Aug 1, 2023
How do I translate a custom phrase?

Ben Henley

Published: Jan 29, 2015

0

Sep 7, 2023
How do I install the 'Resolve User Hostnames' app

Ben Henley

Published: Jan 30, 2015

0

May 14, 2018
What resources are available for teaching agents to use Deskpro?

Ben Henley

Published: Feb 3, 2015

0

Aug 1, 2023
How do I bulk delete tickets?

Ben Henley

Published: Feb 4, 2015

0

Aug 16, 2023
I'm having trouble getting embedded videos to work correctly

Ben Henley

Published: Feb 9, 2015

0

Aug 16, 2023
How can I best manage out-of-office agents accounts?

Ben Henley

Published: Apr 1, 2015

0

Sep 13, 2023
I'm having trouble getting variables in custom phrases to work

Ben Henley

Published: Jun 9, 2015

0

Aug 16, 2023
I'm having trouble with an Outlook message recall causing an email loop

Ben Henley

Published: Jun 22, 2015

0

Aug 16, 2023
I'm having trouble with an error: "Failure 0x51"

Ben Henley

Published: Jul 29, 2015

0

Aug 16, 2023
How do I make a reusable checklist of things to do within a ticket?

Ben Henley

Published: Oct 16, 2015

0

Aug 16, 2023
I'm having trouble disabling HTTPS

Ben Henley

Published: Dec 9, 2015

0

Aug 16, 2023
I'm having trouble dragging and dropping attachments from Outlook to Deskpro

Ben Henley

Published: Apr 4, 2016

0

Aug 16, 2023
What limitations do the trial versions have?

Ben Henley

Published: Apr 19, 2016

0

Aug 10, 2023
How do I embed individual knowledgebase articles in an external app or site?

Ben Henley

Published: May 4, 2016

0

Aug 16, 2023
How do I install the chat widget in Shopify?

Lauren Cumming

Published: Jun 22, 2016

0

Aug 16, 2023
How do I install the chat widget in Drupal?

Lauren Cumming

Published: Jun 22, 2016

0

Aug 16, 2023
How do I install the chat widget in Joomla?

Lauren Cumming

Published: Jun 22, 2016

0

Aug 16, 2023
How do I install the chat widget in Magento?

Lauren Cumming

Published: Jun 22, 2016

0

Aug 16, 2023
How can I switch email clients whilst using Deskpro?

Lauren Cumming

Published: Sep 16, 2016

0

Aug 16, 2023
How can I set up a new brand?

Lauren Cumming

Published: Jan 5, 2017

0

Aug 16, 2023
How can I manage validation and decryption of S/MIME encoded emails?

Julien Ducro

Published: Mar 13, 2017

0

Mar 14, 2018
What do I do if I need a specific feature?

Chris Padfield

Published: Apr 19, 2017

0

Aug 1, 2023
How do I create a HAR file for troubleshooting?

Benedict Sycamore

Published: Oct 25, 2017

0

Jun 19, 2023
I'm having trouble with an error: "Connection timed out" whilst upgrading

Christopher Nadeau

Published: Feb 22, 2018

0

Aug 16, 2023
How do I pre-fill ticket form fields automatically for certain users?

Benedict Sycamore

Published: May 8, 2018

0

Jan 15, 2019
How long are outgoing emails retained for in cloud accounts?

Benedict Sycamore

Published: May 9, 2018

0

Feb 10, 2022
How can I use Zapier with Deskpro?

Benedict Sycamore

Published: Jun 5, 2018

0

Jun 6, 2018
QR Code for Mobile App

Emily Booth

Published: Dec 10, 2018

0

Dec 10, 2018
How can I set different styling for emails across different brands?

Grace Howlett

Published: Feb 14, 2019

0

Feb 14, 2019
Why are some automatic Replies added as an internal Note?

Emily Booth

Published: Mar 21, 2019

0

Aug 29, 2023
Creating Deskpro Tickets using Google Calendar and Zapier

Matthew Wray

Published: Oct 14, 2019

0

Nov 29, 2022
How can I translate Help Center phrases into other languages or improve an existing translation?

Grace Howlett

Published: Jun 17, 2020

0

Jun 23, 2020
Posting updates to Microsoft Teams

Matthew Wray

Published: Jul 16, 2020

0

Sep 22, 2020
Creating an Impact, Urgency and Priority matrix

Matthew Wray

Published: Mar 24, 2021

0

Aug 1, 2023
Set up WhatsApp on your helpdesk

James Godwin

Published: Feb 23, 2022

0

Aug 25, 2022
Why can't users or agents use email addresses that are also ticket accounts?

Christopher Nadeau

Published: Mar 27, 2013

1

Aug 21, 2023
I'm having trouble with an error: "550 Unable to relay"

Ben Henley

Published: May 29, 2014

0

Sep 8, 2023
How do I show users which agents are following their tickets?

Ben Henley

Published: May 30, 2014

0

Mar 13, 2018
I'm having trouble with text formatting

Ben Henley

Published: Jun 26, 2014

0

Aug 16, 2023
I'm having trouble with some tickets ending up in random departments

Ben Henley

Published: Jul 30, 2014

0

Aug 16, 2023
How do I embed a contact form within my website?

Ben Henley

Published: Aug 14, 2014

0

Aug 16, 2023