Using Deskpro
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I'm having trouble with outgoing email
Published: 2014. 7. 31.
02023. 6. 30. -
How do I send a different auto-reply to new users?
Published: 2014. 9. 9.
02023. 8. 16. -
What are Deskpro security best practices?
Published: 2014. 9. 8.
02018. 4. 17. -
How can I use the JIRA integration?
Published: 2014. 12. 22.
02023. 8. 16. -
I'm having trouble with emails sent via eBay not linking to original tickets
Published: 2014. 12. 22.
02023. 8. 16. -
Can I import the tickets and other information from my legacy helpdesk?
Published: 2015. 1. 26.
02023. 10. 6. -
How do I install the 'Resolve User Hostnames' app
Published: 2015. 1. 30.
02018. 5. 14. -
I'm having trouble getting embedded videos to work correctly
Published: 2015. 2. 9.
02023. 8. 16. -
I'm having trouble dragging and dropping attachments from Outlook to Deskpro
Published: 2016. 4. 4.
02023. 8. 16. -
How do I embed individual knowledgebase articles in an external app or site?
Published: 2016. 5. 4.
02023. 8. 16. -
How do I install the chat widget in Shopify?
Published: 2016. 6. 22.
02023. 8. 16. -
How do I install the chat widget in Drupal?
Published: 2016. 6. 22.
02023. 8. 16. -
How do I install the chat widget in Joomla?
Published: 2016. 6. 22.
02023. 8. 16. -
How do I install the chat widget in Magento?
Published: 2016. 6. 22.
02023. 8. 16. -
How can I manage validation and decryption of S/MIME encoded emails?
Published: 2017. 3. 13.
02018. 3. 14. -
What do I do if I need a specific feature?
Published: 2017. 4. 19.
02023. 8. 1. -
I'm having trouble with an error: "Connection timed out" whilst upgrading
Published: 2018. 2. 22.
02023. 8. 16. -
How long are outgoing emails retained for in cloud accounts?
Published: 2018. 5. 9.
02022. 2. 10. -
QR Code for Mobile App
Published: 2018. 12. 10.
02018. 12. 10. -
How can I set different styling for emails across different brands?
Published: 2019. 2. 14.
02019. 2. 14. -
How can I have different signatures in emails for tickets across different brands?
Published: 2019. 2. 14.
02024. 8. 21. -
Why are some automatic Replies added as an internal Note?
Published: 2019. 3. 21.
02023. 8. 29. -
Creating Deskpro Tickets using Google Calendar and Zapier
Published: 2019. 10. 14.
02022. 11. 29. -
Sending SMS updates to users using Zapier and Twilio
Published: 2019. 10. 29.
02024. 8. 21. -
Event Codes
Published: 2020. 3. 24.
02024. 8. 21. -
Posting updates to Microsoft Teams
Published: 2023. 11. 24.
02023. 11. 24. -
I'm having trouble with an error: "550 Unable to relay"
Published: 2014. 5. 29.
02023. 9. 8. -
I'm having trouble with text formatting
Published: 2014. 6. 26.
02023. 8. 16. -
I'm having trouble with some tickets ending up in random departments
Published: 2014. 7. 30.
02024. 1. 9. -
I'm having trouble with an error: Permission denied (errno = 13) connecting to mail server on SELinux
Published: 2014. 8. 14.
02023. 8. 16. -
How do I bill users or record time spent on support?
Published: 2014. 9. 2.
02023. 8. 16. -
Can I use LDAP to sign in my agents?
Published: 2014. 9. 9.
02023. 8. 16. -
How can I reply to user tickets by email?
Published: 2014. 9. 10.
02023. 9. 13. -
Which version of Deskpro am I using?
Published: 2023. 4. 27.
02023. 5. 10. -
Outbound IP addresses for Deskpro Cloud
Published: 2023. 6. 20.
02023. 6. 20. -
How does user auto-response flood protection function?
Published: 2023. 6. 22.
02023. 6. 22. -
Deskpro Performance on Low-Spec Devices
Published: 2023. 8. 31.
02023. 8. 31. -
How do I automatically separate email that's forwarded into a single inbox?
Published: 2023. 9. 13.
02023. 9. 13. -
How can I improve email previews for certain mobile email apps?
Published: 2023. 8. 29.
02023. 8. 29. -
How do I filter users from an authentication source?
Published: 2023. 8. 29.
02023. 8. 29. -
How does Deskpro determine the sender of an email?
Published: 2023. 8. 30.
02023. 8. 30. -
I'm having trouble with the Start Chat button
Published: 2023. 8. 30.
02023. 8. 30. -
Using the Deskpro API browser
Published: 2023. 9. 13.
02023. 9. 13. -
Why does my helpdesk reject replies to a resolved ticket?
Published: 2023. 9. 19.
02023. 9. 19. -
Deskpro for IT Teams
Published: 2018. 12. 7.
02023. 9. 20. -
Creating Triggers for Auto-Triaging Tickets in Deskpro based on keywords
Published: 2024. 7. 26.
02024. 7. 26. -
iCal Sync for News on Deskpro Help Center
Published: 2024. 8. 1.
02024. 8. 1. -
Updating Text on the Contact Us Page
Published: 2024. 8. 19.
02024. 8. 19. -
Help Center Editing - Embedding Code into your Help Center Page
Published: 2024. 8. 20.
02024. 8. 20. -
Setting Up an Escalation to Restrict Agent Access to Archived Tickets
Published: 2024. 8. 22.
02024. 8. 22.