Using Deskpro

How can I set different styling for emails across different brands?

Grace Howlett

Published: 2019. 2. 14.

0

2019. 2. 14.
I'm having trouble with ticket counts displaying incorrectly after using the Reset Demo feature

Ben Henley

Published: 2015. 8. 17.

0

2018. 3. 14.
Do I need to reinstall On-Premise when my trial ends?

Ben Henley

Published: 2015. 8. 14.

0

2019. 3. 22.
How can I automatically respond to users to let them know our office is closed?

Ben Henley

Published: 2015. 8. 14.

0

2018. 3. 14.
What does marking a ticket as spam do?

Ben Henley

Published: 2015. 6. 26.

0

2018. 11. 20.
How do I disable keyboard shortcuts?

Ben Henley

Published: 2015. 6. 25.

0

2019. 3. 20.
I'm having trouble with an Outlook message recall causing an email loop

Ben Henley

Published: 2015. 6. 22.

0

2018. 3. 14.
How do I include ticket account addresses in emails?

Ben Henley

Published: 2015. 6. 22.

0

2018. 3. 14.
How can I best manage out-of-office agents accounts?

Ben Henley

Published: 2015. 4. 1.

0

2018. 3. 14.
Is time counted from when an SLA is applied?

Ben Henley

Published: 2015. 2. 10.

1

2019. 3. 20.
I'm having trouble getting embedded videos to work correctly

Ben Henley

Published: 2015. 2. 9.

0

2018. 3. 14.
I'm having trouble with an error: "imap_open() error" in logs

Ben Henley

Published: 2016. 2. 19.

0

2018. 3. 14.
How can I change the name of the "Contact Us" tab?

Lauren Cumming

Published: 2016. 11. 16.

0

2018. 3. 14.
How can I set up a new brand?

Lauren Cumming

Published: 2017. 1. 5.

0

2018. 3. 14.
How to Download a Process Log

Emily Booth

Published: 2019. 2. 11.

0

2019. 3. 13.
QR Code for Mobile App

Emily Booth

Published: 2018. 12. 10.

0

2018. 12. 10.
Why am I receiving a 504 error when trying to download a ticket as a PDF?

Grace Howlett

Published: 2018. 12. 4.

0

2018. 12. 4.
How do I display dates in the US format in reports?

Benedict Sycamore

Published: 2018. 5. 9.

0

2019. 1. 2.
How long are outgoing emails retained for in cloud accounts?

Benedict Sycamore

Published: 2018. 5. 9.

0

2018. 5. 10.
How do I run a report showing ticket activity grouped by agent and department?

Benedict Sycamore

Published: 2018. 5. 9.

0

2018. 5. 9.
How do I generate a report that doesn't include tickets created on the weekend?

Benedict Sycamore

Published: 2018. 5. 8.

0

2018. 5. 8.
What do I do if I need a specific feature?

Christopher Padfield

Published: 2017. 4. 19.

0

2018. 3. 14.
How can I manage validation and decryption of S/MIME encoded emails?

Julien Ducro

Published: 2017. 3. 13.

0

2018. 3. 14.
How do I prevent a specific agent being assigned tickets?

Lauren Cumming

Published: 2017. 3. 2.

0

2018. 3. 14.
How do I set up a new user registration form?

Ben Henley

Published: 2015. 2. 9.

0

2018. 5. 8.
How do I bulk delete tickets?

Ben Henley

Published: 2015. 2. 4.

0

2017. 11. 9.
Why is some of my agent interface missing?

Ben Henley

Published: 2014. 6. 26.

0

2018. 3. 13.
I'm having trouble changing the order of messages displayed on a ticket

Ben Henley

Published: 2014. 6. 13.

0

2018. 3. 13.
How do I assign multiple tickets to one user from another?

Christopher Padfield

Published: 2014. 5. 28.

0

2018. 3. 13.
How do I create a custom button for my chat widget?

Christopher Nadeau

Published: 2013. 4. 22.

0

2018. 3. 13.
How do I manually run the email processing command?

Christopher Nadeau

Published: 2013. 4. 9.

0

2018. 11. 19.
Why can't users or agents use email addresses that are also ticket accounts?

Christopher Nadeau

Published: 2013. 3. 27.

1

2017. 11. 9.
How do I enable logging for outgoing email?

Christopher Nadeau

Published: 2013. 3. 7.

0

2018. 3. 13.
How do I keep my read email on a POP3 server?

Christopher Nadeau

Published: 2013. 1. 29.

0

2018. 5. 25.
How do I add ticket properties to user emails?

Christopher Nadeau

Published: 2012. 12. 17.

0

2018. 4. 17.
How do I use variables in snippets, messages and webhook actions?

Christopher Padfield

Published: 2012. 12. 11.

4

2018. 6. 15.
I'm having trouble with some tickets ending up in random departments

Ben Henley

Published: 2014. 7. 30.

0

2018. 3. 14.
What is Deskpro Cloud?

Ben Henley

Published: 2014. 9. 8.

0

2019. 3. 27.
Does Deskpro support multiple languages?

Ben Henley

Published: 2014. 9. 8.

1

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I'm having trouble adding agent names to the body of user notification emails

Ben Henley

Published: 2015. 1. 7.

0

2018. 3. 14.
I'm having trouble with forwarding user emails to the helpdesk

Ben Henley

Published: 2014. 10. 28.

0

2018. 3. 14.
I'm having trouble with tickets created via email identifying the wrong user

Ben Henley

Published: 2014. 10. 28.

0

2018. 3. 14.
How can I set up agent permissions, permission groups and department access?

Ben Henley

Published: 2014. 9. 15.

0

2018. 3. 14.
Which web browsers does Deskpro support?

Ben Henley

Published: 2014. 9. 10.

0

2020. 4. 21.
How can I keep up to date with changes in Deskpro?

Ben Henley

Published: 2014. 9. 10.

0

2017. 11. 8.
Can I track a Service Level Agreement within Deskpro?

Ben Henley

Published: 2014. 9. 10.

0

2017. 11. 9.
I'm having trouble being locked out of my helpdesk by IP whitelisting

Ben Henley

Published: 2014. 9. 10.

0

2018. 3. 14.
What are the different interfaces within Deskpro?

Ben Henley

Published: 2014. 9. 8.

0

2018. 3. 8.
What are Deskpro security best practices?

Ben Henley

Published: 2014. 9. 8.

0

2018. 4. 17.
What documentation is available for Deskpro?

Christopher Nadeau

Published: 2012. 12. 5.

0

2018. 3. 1.