Using Deskpro

Automatic update from the legacy Portal theme to the Help Center theme

Grace Howlett

Published: 2020. 8. 19.

0

2020. 8. 26.
How do I install the Messenger widget in Wordpress?

Lauren Cumming

Published: 2016. 6. 22.

0

2020. 10. 9.
How do I update my portal to the latest version?

Ben Henley

Published: 2016. 5. 27.

0

2019. 10. 3.
How do I include ticket account addresses in emails?

Ben Henley

Published: 2015. 6. 22.

0

2018. 3. 14.
I'm having trouble with the round robin working properly

Ben Henley

Published: 2015. 6. 18.

0

2018. 3. 14.
How do I change the logo on the agent login screen?

Ben Henley

Published: 2015. 6. 10.

0

2019. 3. 20.
I'm having trouble getting variables in custom phrases to work

Ben Henley

Published: 2015. 6. 9.

0

2018. 3. 14.
How do I set up a new user registration form?

Ben Henley

Published: 2015. 2. 9.

0

2018. 5. 8.
How do I bulk delete tickets?

Ben Henley

Published: 2015. 2. 4.

0

2017. 11. 9.
What resources are available for teaching agents to use Deskpro?

Ben Henley

Published: 2015. 2. 3.

0

2018. 3. 1.
How do I install the 'Resolve User Hostnames' app

Ben Henley

Published: 2015. 1. 30.

0

2018. 5. 14.
How do I install the chat widget in Shopify?

Lauren Cumming

Published: 2016. 6. 22.

0

2018. 5. 8.
How do I install the chat widget in Drupal?

Lauren Cumming

Published: 2016. 6. 22.

0

2018. 3. 14.
How do I install the chat widget in Magento?

Lauren Cumming

Published: 2016. 6. 22.

0

2018. 3. 14.
Emails on cloud are rejected due to missing or invalid rDNS entry

Christopher Nadeau

Published: 2020. 8. 13.

0

2020. 8. 13.
Posting updates to Microsoft Teams

Matthew Wray

Published: 2020. 7. 16.

0

2020. 9. 22.
Hide Option to Upload Image

Emily Booth

Published: 2018. 12. 7.

0

2018. 12. 7.
How do I pre-fill ticket form fields automatically for certain users?

Benedict Sycamore

Published: 2018. 5. 8.

0

2019. 1. 15.
How do I make guides or knowledgebase articles only visible to agents?

Benedict Sycamore

Published: 2018. 4. 5.

0

2018. 4. 5.
How do I add a custom favicon to the user portal?

Lauren Cumming

Published: 2016. 11. 16.

0

2019. 1. 15.
How can I switch email clients whilst using Deskpro?

Lauren Cumming

Published: 2016. 9. 16.

0

2018. 3. 14.
How do I change the welcome message for different usergroups?

Lauren Cumming

Published: 2016. 8. 26.

0

2018. 3. 14.
How do I remove chat from the user portal but offer chat on a different site?

Lauren Cumming

Published: 2016. 8. 18.

0

2018. 3. 14.
How do I set a default department for tickets submitted via the user portal?

Lauren Cumming

Published: 2016. 8. 8.

0

2018. 3. 14.
How do I translate a custom phrase?

Ben Henley

Published: 2015. 1. 29.

0

2018. 3. 14.
I'm having trouble getting JIRA-related triggers to work

Ben Henley

Published: 2015. 1. 7.

0

2018. 3. 14.
Can Deskpro integrate with other software?

Ben Henley

Published: 2014. 9. 2.

0

2019. 3. 27.
I'm having trouble with some tickets ending up in random departments

Ben Henley

Published: 2014. 7. 30.

0

2018. 3. 14.
I'm having trouble with emails forwarded from certain accounts not showing up in the interface

Ben Henley

Published: 2014. 7. 29.

0

2018. 3. 14.
I'm having trouble with incoming emails not being turned into tickets

Ben Henley

Published: 2014. 7. 29.

0

2018. 3. 14.
Why can't I see flags?

Ben Henley

Published: 2014. 7. 28.

1

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How do I enable logging for outgoing email?

Christopher Nadeau

Published: 2013. 3. 7.

0

2018. 3. 13.
What documentation is available for Deskpro?

Christopher Nadeau

Published: 2012. 12. 5.

0

2018. 3. 1.
How do I nominate users to manage an organization's tickets?

Mike S.

Published: 2012. 11. 16.

0

2018. 3. 13.
I'm having trouble with an error: "Error with your forwarded email"

Christopher Padfield

Published: 2012. 11. 5.

0

2018. 3. 13.
Can I import data from other systems or helpdesks?

Mike S.

Published: 2012. 10. 24.

0

2020. 10. 22.
How do I bill users or record time spent on support?

Ben Henley

Published: 2014. 9. 2.

0

2018. 3. 8.
How do I use drag and drop ticket attachments?

Ben Henley

Published: 2014. 9. 2.

0

2018. 3. 14.
How can I send automatic SMS notifications to agents?

Ben Henley

Published: 2014. 9. 5.

0

2018. 3. 14.
I'm having trouble adding agent names to the body of user notification emails

Ben Henley

Published: 2015. 1. 7.

0

2018. 3. 14.
I'm having trouble with emails sent via eBay not linking to original tickets

Ben Henley

Published: 2014. 12. 22.

0

2018. 3. 14.
How can I use the JIRA integration?

Ben Henley

Published: 2014. 12. 22.

0

2018. 3. 14.
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."

Ben Henley

Published: 2014. 12. 18.

0

2018. 3. 14.
How can I set up a simple request management process?

Ben Henley

Published: 2014. 12. 18.

0

2018. 3. 14.
How do I debug an authentication app on Deskpro On-Premise?

Ben Henley

Published: 2014. 10. 9.

0

2017. 11. 8.
Can I use LDAP to sign in my agents?

Ben Henley

Published: 2014. 9. 9.

0

2019. 4. 1.
How do I customize the text that appears on my portal?

Ben Henley

Published: 2014. 9. 9.

0

2018. 3. 14.
How do I send a different auto-reply to new users?

Ben Henley

Published: 2014. 9. 9.

0

2018. 3. 14.
How do I automatically email users when their ticket has been assigned?

Ben Henley

Published: 2014. 9. 8.

0

2018. 3. 14.
Can I use a custom domain name for the portal?

Christopher Nadeau

Published: 2012. 8. 16.

0

2019. 1. 3.