How does Deskpro determine the sender of an email? - 지식 베이스 / Using Deskpro - Deskpro Support

How does Deskpro determine the sender of an email?

Manu Marquez

최종 수정일: 2023. 8. 30., Lara Proud

Deskpro looks at the From: header of an email to determine the sender.

Some systems may forward email and change the From: header, expecting you to rely on the Reply-to: header to determine the sender. This behavior may cause Deskpro to assign unexpected users to tickets. The solution is to make sure the forwarding system is sending correct headers.

도움이 되었습니다 도움이 되지 않음

저자: Manu Marquez
최종 수정일: 2023. 8. 30.