Agent
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I'm not receiving notifications when I create a ticket
Published: 2023. 6. 8.
02023. 6. 8. -
Changing the order of messages on a ticket
Published: 2023. 6. 8.
02023. 8. 31. -
Getting to Know your Deskpro Workspace
Published: 2022. 11. 15.
02023. 6. 22. -
Why is part of the Agent Interface out of view?
Published: 2023. 6. 8.
02023. 6. 8. -
Who can see My Stars?
Published: 2023. 6. 9.
02023. 6. 9. -
Deskpro Mobile App
Published: 2023. 6. 9.
02023. 8. 24. -
How do I view the email source for a ticket message?
Published: 2023. 6. 12.
02023. 6. 12. -
How do I nominate users to manage an organization's tickets?
Published: 2023. 6. 12.
02023. 8. 1. -
How can Agents communicate with each other in Deskpro?
Published: 2023. 6. 16.
02023. 8. 24. -
How can I insert pre-defined text or canned responses?
Published: 2023. 6. 16.
02023. 8. 24. -
Which web browsers does Deskpro support?
Published: 2023. 6. 16.
02023. 9. 5. -
Does Deskpro support multiple languages?
Published: 2023. 4. 4.
02023. 8. 31. -
Why are Agent Notes included in Email threads?
Published: 2023. 6. 19.
02023. 8. 24. -
How can I best link to other Help Center content?
Published: 2023. 6. 19.
02023. 6. 22. -
How can I quickly copy and share ticket information?
Published: 2023. 6. 20.
02023. 6. 22. -
Can I BCC someone into a ticket thread?
Published: 2023. 6. 20.
02023. 6. 20. -
How can I add information to a ticket without notifying the user?
Published: 2023. 6. 22.
02023. 8. 31. -
How can I drag and drop attachments into a ticket?
Published: 2023. 7. 26.
02023. 7. 26. -
What is the difference between Labels and Search Words on Help Center content?
Published: 2023. 6. 8.
02023. 8. 31. -
Can I collapse the Navigation Panel?
Published: 2023. 6. 22.
02023. 8. 24. -
Who gets my message when I reply to an email notification as an agent?
Published: 2023. 6. 23.
02023. 8. 24. -
How can I reply to Tickets by Email?
Published: 2023. 9. 13.
02023. 9. 13. -
I'm having trouble with poor performance or a slow agent interface on some computers
Published: 2023. 8. 29.
02023. 8. 29. -
Using QR Code to access the Deskpro Mobile App
Published: 2023. 8. 1.
02023. 8. 1. -
Is there a way to CC: someone into a ticket?
Published: 2023. 8. 1.
02023. 8. 1. -
Download ticket results as CSV
Published: 2023. 8. 17.
02023. 8. 17. -
How do I attach files and images to tickets?
Published: 2023. 8. 30.
02023. 8. 30. -
What is an agent?
Published: 2012. 9. 18.
02023. 8. 1. -
How do I make tasks visible to certain agents, teams, or departments?
Published: 2023. 8. 10.
02023. 8. 10. -
How do I enable plain text ticket notification emails?
Published: 2015. 7. 24.
02023. 8. 16. -
Ticket followers replying by email is going to the user not the agent
Published: 2023. 8. 30.
02023. 8. 30. -
How do I mass re-assign multiple tickets to one User from another?
Published: 2023. 8. 21.
02023. 8. 21. -
What are the different interfaces in Deskpro?
Published: 2023. 8. 17.
02023. 8. 21. -
How do I use Email Action Codes?
Published: 2023. 8. 29.
02023. 8. 29. -
How can I take screenshots in Deskpro?
Published: 2013. 5. 15.
02023. 8. 31. -
Can Tickets be placed in Pending?
Published: 2023. 9. 1.
02023. 9. 8. -
What are Organizations?
Published: 2007. 11. 29.
02023. 9. 8. -
How can you avoid Ticket Collision?
Published: 2024. 2. 9.
02024. 2. 9. -
How to inspect AJAX requests with Chrome tools
Published: 2023. 9. 11.
02023. 9. 11. -
Microphone not Working
Published: 2020. 5. 20.
02023. 9. 13. -
How can I make knowledgebase articles visible to specific users only?
Published: 2023. 9. 13.
02023. 9. 13. -
Why is my Macro not inserting text into the Reply Box?
Published: 2023. 9. 15.
02023. 9. 15. -
How to use the Deskpro Mobile App
Published: 2023. 9. 15.
02023. 9. 18. -
How are CC'd Users displayed in Deskpro?
Published: 2023. 9. 19.
02023. 9. 19. -
What documentation is available for Deskpro?
Published: 2023. 9. 15.
02024. 1. 9. -
How do I generate a HAR file for troubleshooting?
Published: 2017. 10. 25.
02024. 3. 12. -
What resources are available for teaching agents to use Deskpro?
Published: 2015. 2. 3.
02024. 1. 9.