Deskpro Support

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Reports

Custom date field not working with format function

Ben Henley

2023. 8. 1.
Using the DPQL_COUNT function

Chynah Hayde

2023. 8. 24.
Using LIKE and Wildcards

Chynah Hayde

2023. 8. 24.
How can I strip HTML from message content in my report?

Chynah Hayde

2023. 8. 24.
Displaying ticket messages in a report

Ben Henley

2023. 8. 1.
What does the Agent Hours report track?

Ben Henley

2023. 8. 1.
Export user data

Lauren Cumming

2023. 8. 1.
Report to generate Ticket Custom Field IDs

Matthew Wray

2023. 8. 24.
No results with tickets.person_email.email

Ben Henley

2023. 8. 1.
How do I export Tickets?

Chynah Hayde

2023. 8. 24.
How do I find low-rated knowledgebase articles?

Ben Henley

2023. 8. 1.
What does the "Make this an agent dashboard" option do?

Christopher Nadeau

2023. 8. 1.
Querying Custom Fields

Chynah Hayde

2024. 9. 6.
My custom report just shows the query field names

Ben Henley

2023. 8. 1.
Reporting on Linked Tickets

Matthew Wray

2023. 8. 24.
Summing Ticket Billing Charges

Ben Henley

2023. 8. 24.
Reporting on Reopened Tickets

Matthew Wray

2023. 8. 24.
Can I include Satisfaction survey results in my reports?

Ben Henley

2023. 8. 1.
How do I find the ID number of a Deskpro field or other item?

Jake Biddell

2023. 8. 29.
How do I generate a report that doesn't include tickets created on the weekend?

John Davison

2023. 8. 29.
Number of tickets created this year month by month compared to last year

Matthew Wray

2023. 8. 30.
How do I run a report showing ticket activity grouped by agent and department?

John Davison

2023. 9. 8.
How do I display dates in the US format in reports?

Benedict Sycamore

2023. 9. 8.
Number of times Files have been downloaded from the Help Center

Matthew Wray

2023. 9. 8.
Average Ticket Resolution Time

Matthew Wray

2023. 9. 8.
Show tickets ordered by number of Agents who replied until Resolution

Matthew Wray

2023. 9. 8.
Reports widget override examples

Matthew Wray

2025. 5. 20.
First Contact Resolution

Matthew Wray

2023. 9. 8.
Average time until first response

Matthew Wray

2023. 9. 8.
"Please reference a specific column" error

Matthew Wray

2023. 9. 8.
List of tickets with no agent reply in over 24 hours

Matthew Wray

2023. 9. 8.
Retrieve Ticket Owner email addresses

Matthew Wray

2023. 9. 8.
Report for Last Updated Tickets

Chynah Hayde

2023. 9. 27.