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Likes

Title / Author

Status

Comments

Activity

2

Improve Ticket Summary Tab Usability

Elena

2025. 3. 31.

Collecting Feedback

0

0

Rotating 24-hour Agent Shifts

Elena

2025. 3. 31.

Collecting Feedback

0

0

Adobe Integration

Kimberley D Byrd

2025. 2. 20.

0

3

Intelligent ticket assignment

Kyle Griffin

2024. 5. 17.

0

0

Be able to mark an email as important

John Monkhouse

2024. 4. 16.

0

4M

0

Brand Information for Snippets

John Monkhouse

2024. 4. 16.

0

1

Merge billing items when merging people or companies

Lieven Embrechts

2024. 3. 29.

0

2

avoid excessive registered users in CRM

Lieven Embrechts

2024. 3. 29.

0

1

To allow mention of agent teams in notes section

Sangeetha Lakshminarayana

2024. 3. 13.

0

1

Display file name in history for 'file' field type

Koen

2024. 3. 11.

0

0

Display file name in history for 'file' field type

Koen

2024. 3. 11.

0

0

Copy a Approval

John Monkhouse

2024. 3. 5.

0

0

Help Center Design - Ability to Expand "Welcome Message" Text Box (for editing)

Allen, Eric

2024. 3. 5.

0

0

Default department per usergroup

Koen

2024. 2. 22.

0

2

Copy a Macro and Triggers

John Monkhouse

2024. 2. 16.

Collecting Feedback

1

1Y

1

Help Center: publish calendar with events

Koen

2024. 2. 16.

0

1

Datepicker

Service | Ascoo-ITS

2024. 2. 16.

0

1

Publish guide on search results

Bas Rikkerink

2024. 2. 15.

0

1

Change order of search result tabs

Bas Rikkerink

2024. 2. 15.

0

10M

1

Form condition for fields based on user group

Koen

2024. 2. 14.

0

0

Add 'Review date' option for Guide

Koen

2024. 2. 14.

0

0

Option to auto-expand table in report so it always shows all all values

Koen

2024. 2. 8.

0

0

Sort field values in Reports according to a) order set for the field b) highest number

Koen

2024. 2. 8.

0

0

Allow agent (not-admin) to manage values (options) of specific field

Koen

2024. 2. 8.

1

1Y

0

Add option to "Ticket Changed Trigger" (at department level) to remove all existing SLAs assigned from previous department.

Robert Lochen

2024. 2. 6.

0

0

Trigger Suggestions

John Monkhouse

2024. 2. 6.

0

2

Agent Messages Text Entry

Samuel Wolfe

2024. 2. 5.

0

2

Displaying names on agent notes

David Palmquist

2024. 1. 29.

0

1

View Department

John Monkhouse

2024. 1. 26.

0

3

Customer Admin Roles

John Monkhouse

2024. 1. 25.

0

1

Agent login logs - API support

Izsak Szikra

2024. 1. 16.

0

1

Give agent permission to edit values of a specific field

Koen

2024. 1. 15.

1

1Y

0

Add 'send (agent) email' action to macro functionality

Koen

2024. 1. 13.

0

0

Create multiple tickets from 1 user ticket submission

Kim Gilmour

2024. 1. 11.

0

0

Mass update Team of ticket via Admin area

Koen

2024. 1. 9.

0

0

Searching/filtering for chats that are not live

Christian Cantinelli

2024. 1. 8.

0

0

Lists for chats that are not live

Christian Cantinelli

2024. 1. 8.

0

7

UNDO....on sending message to customer

Marion Abramo

2024. 1. 5.

0

0

Send a link to the ticket for the user to view via SMS

Staffan Hugemark

2023. 12. 15.

Collecting Feedback

0

0

Voice Broadcasting Request

Gabbi

2023. 12. 7.

0

0

Approval for Helpdesk Articles

Lucas Wood

2023. 12. 5.

0

0

Article/News/Community comment to email

Marion Abramo

2023. 12. 1.

0

3

Option to delete a user without deleting their tickets

Marion Abramo

2023. 11. 22.

0

1

Add label while creating ticket as agent

Jan Gerlach

2023. 11. 22.

0

0

Separation line - font task bar

Shea Manion

2023. 11. 20.

0

3

[UX suggestion] Change label 'Add' to 'Add label'

Koen

2023. 11. 10.

0

1

Add interface to mange Problems, just like you can manage Snippets

Koen

2023. 11. 9.

0

1

Hide messages

Adin Rand

2023. 11. 9.

0

0

Duplicate Detection

Ashley Clark

2023. 11. 7.

Collecting Feedback

0

0

populate organisation field when an agent creates a ticket

Lieven Embrechts

2023. 10. 27.

0