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Status
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Activity
3
Improve Ticket Summary Tab Usability
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Rotating 24-hour Agent Shifts
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1
Adobe Integration
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3
Intelligent ticket assignment
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Be able to mark an email as important
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Brand Information for Snippets
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1
Merge billing items when merging people or companies
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2
avoid excessive registered users in CRM
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2
To allow mention of agent teams in notes section
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1
Display file name in history for 'file' field type
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Display file name in history for 'file' field type
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1
Copy a Approval
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Help Center Design - Ability to Expand "Welcome Message" Text Box (for editing)
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Default department per usergroup
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2
Copy a Macro and Triggers
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2
Help Center: publish calendar with events
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1
Datepicker
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1
Publish guide on search results
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1
Change order of search result tabs
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1
Form condition for fields based on user group
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Add 'Review date' option for Guide
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Option to auto-expand table in report so it always shows all all values
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Sort field values in Reports according to a) order set for the field b) highest number
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Allow agent (not-admin) to manage values (options) of specific field
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Add option to "Ticket Changed Trigger" (at department level) to remove all existing SLAs assigned from previous department.
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Trigger Suggestions
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2
Agent Messages Text Entry
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2
Displaying names on agent notes
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1
View Department
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3
Customer Admin Roles
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1
Agent login logs - API support
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1
Give agent permission to edit values of a specific field
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Add 'send (agent) email' action to macro functionality
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Create multiple tickets from 1 user ticket submission
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Mass update Team of ticket via Admin area
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Searching/filtering for chats that are not live
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Lists for chats that are not live
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7
UNDO....on sending message to customer
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Send a link to the ticket for the user to view via SMS
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Voice Broadcasting Request
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Approval for Helpdesk Articles
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Article/News/Community comment to email
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3
Option to delete a user without deleting their tickets
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1
Add label while creating ticket as agent
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Separation line - font task bar
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3
[UX suggestion] Change label 'Add' to 'Add label'
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1
Add interface to mange Problems, just like you can manage Snippets
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1
Hide messages
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Duplicate Detection
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populate organisation field when an agent creates a ticket
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