List View Status Change Likes Title Status Comments Activity 5 Retain existing field values when adding other values to a multi select field via a trigger Collecting Feedback 0 SC 3 Import/Export of objects from the admin area, such as triggers and templates. Report 0 SC 3 Option to create page sections with H2 and H3 in Guides Collecting Feedback 0 AC 5 Chat Escalation Report 0 FI 6 Integration of Jira App with Multiple Jira Instances\ Servers Collecting Feedback 0 T 4 Call Tickets - Show Local Time, if TZ is different from Agents Collecting Feedback 0 ZW 5 Macro Action Option to Add Snippet as a Note Collecting Feedback 0 BS 4 Allow to change the number of day outgoing emails retained Collecting Feedback 0 s 6 Hot comment or warning about user or organization Collecting Feedback 0 DM 5 More options for assigning missed calls & voicemails Collecting Feedback 1 3 Let agents confirm certain urgency levels Collecting Feedback 0 2 Have the option to make snippets not case sensitive Collecting Feedback 1 K K 6 Ability to add options for the 'remove' option on a ticket Collecting Feedback 0 K 7 Attachment previews for agents in Deskpro Collecting Feedback 0 SA 7 Report for Jira linked tickets Collecting Feedback 0 R 4 For the approval email approve/reject link to not require a login from approver Collecting Feedback 0 MF 1 Allow a parameter for a report that defaults to the currently logged in agent Report 0 GC 2 Visibility of members of a child organization on organization page Collecting Feedback 0 EL 2 Apply triggers based on number of tickets assigned to an agent Collecting Feedback 0 r 2 Voice Overflow Queue Report 0 ZW 5 Date range field Collecting Feedback 0 CB 4 Voice Operating Hours Report 1 ZW 3 Remove the 'download as csv' and 'print' buttons on dashboard widgets Collecting Feedback 0 TT 2 Merge ticket trigger criteria Collecting Feedback 0 MA 5 Change ticket tab order in the agent view Collecting Feedback 0 OS 6 For agents to get notifications if their reply has bounced Collecting Feedback 0 ZW 1 Limit agent access to Publish sections on agent side as well as in Helpcenter Collecting Feedback 0 CB 2 Task Lists or Tags Report 0 BW 7 To have trigger criteria based on agent online/offline status Collecting Feedback 0 R 5 Add a timezone field for Organizations Collecting Feedback 0 EL 9 User accounts to be disabled/deleted after a certain amount of time/specific criteria (ie. 1 year after last login) Collecting Feedback 1 MU MA 3 Manager access to child organization tickets Collecting Feedback 0 C 2 Display merged ticket messages more clearly Collecting Feedback 0 EL 5 Have variable dropdown lists in alphabetical order or ability to choose order Collecting Feedback 0 C 1 Show last note on ticket hover Report 0 SW 1 Counting Call Transfers by Agents Collecting Feedback 0 10 Clone brands Collecting Feedback 1 E JK 20 Message warnings Collecting Feedback 0 LB 11 Allow redirects from archived articles to published articles Collecting Feedback 0 NW 4 Admins to set ticket filter views globally Collecting Feedback 0 SC 1 Show Notes seperately from replies on agent UI Report 0 SW 6 DeskPro badly needs a Reply option / Recipients can get spammed with only Reply to All Report 0 AM 18 Ability to change message order and date view in the helpcenter Collecting Feedback 1 RT SW 1 Voice - extra options for Voice queue settings Collecting Feedback 0 JH 3 Merge History and Search field in top navigation bar Report 0 MW 10 Enable smart-parsing of emails forwarded into the helpdesk by users Collecting Feedback 0 OO 3 The ability to stop Deskpro creating a new ticket be default if Deskpro email address is down as a cc Collecting Feedback 0 RT 4 For agents to get a notification when a new user is registered Collecting Feedback 0 JM 51 The ability to duplicate department settings/permissions etc Collecting Feedback 0 CG 4 Time based triggers for recurring actions Report 0 MW Previous page1Page 12Page 23Page 34Page 45Current Page6Page 67Page 78Page 8…25Page 25Next page
