Ötlettár - Deskpro Support

Cím

Állapotváltozás

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Tevékenység

Show more than 50 tickets in the ticket overview

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more triggers in CRM

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Preferred Organization Language

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I want to be able to customize the default Follow Up action type

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New line in chat text

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Simplify the values for the built-in Timezone field

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Making Agent Notes more Visible in Emails

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Allow User to see Agents Following Ticket

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Pending article notifications

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Agent Instigated Chat

In Development 14 másodperc Collecting Feedback

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Icons for brands

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Option to subscribe all agents to the Knowledgebase

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Lookup Fields and Phone Validation

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Edit Warning Box

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Username Login for Users

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Filter Notifications

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When viewing a ticket in the user portal, add option to show all messages on one page (remove pagination)

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Better visibility of absolute dates/times for tickets on user portal

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agent assign for linked tickets created from a forward

In Development 5 perc Collecting Feedback

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Change default selection in chat dropdown?

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Non-agent functionality for crearting tickets from a forward

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Article agent permissions

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Ability to change the reporting widget colours

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Multilevel Department

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Ability for customers to view ticket 'Status' in the user portal

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Speech recognition & Deskpro...

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Article Permissions

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Overriding Chat Widget Settings using custom departments.

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Feedback Form For "Helpful" Chats

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Increase Chat Permission Options

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Need more ticket metadata when clicking on customer

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Snippet Owner

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Any way to just disply the date/time on a comment

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Send e-mails when a community posting has x votes

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Allow the ability to attach multiple files at once

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Allow agents to add an attachment when editing an existing message/note

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Speeding up the loading of agent's interface

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Compulsory time logging

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Hiding Inactive users and organizations

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Add option for agent to resend a chat transcript to a user

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More specific search functionality (navigate directly to the message a searched string is contained in)

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Deskpro mobile apps should support clickable links in messages/notes

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Advanced Search for Followers and OR Function

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Add ITIL functionality

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Improvements to the auto-responder functionality

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Copy SLA settings

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Ticket search defaults

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Set replies from specific users as internal notes (via a trigger)

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Email replies to notes show as replies, want to be notes

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Improve Ticket Deflection

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