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Suggestion DPQL Reports Bug Report Design Feedback
Submit Feature Request
Suggestion DPQL Reports Bug Report Design Feedback
Ötlettár
Ötlettár
Submit Feature Request
Suggestion DPQL Reports Bug Report Design Feedback
Title
Status change
Hozzászólás?
Activity
Print a ticket history on User Portal
Planning Collecting Feedback
0
Would like to see the knowledge grouping as part of the search list
Planning Collecting Feedback
0
Let Agents Customize Ticket Options (like Send User Email Notification)
Planning Collecting Feedback
0
Kanban metrics for Reports
Planning Collecting Feedback
0
Add the person who called the print functionality to the printout
Planning Collecting Feedback
0
Improve reports: make dashboards exportables to PDF
Planning Collecting Feedback
2
Improve reports: set configurable dates for dashboards
Planning Collecting Feedback
1
Allow Admins to review the Agent IM chat logs
Planning Collecting Feedback
0
Strip small attachments
Planning Collecting Feedback
0
Improve the UI of the Ticket Status menu, so Sub-Statuses are exposed immediately and can be selected in 1 click
Planning Collecting Feedback
0
Prevent Auto-Fill when adding a new Person or Organization
Planning Collecting Feedback
0
Organization Parents in overview table
Planning Collecting Feedback
0
Deskpro mobile App prompt
Planning Collecting Feedback
0
Deskpro iOS App Notifications
Planning Collecting Feedback
0
Email direct to ticket
Planning Collecting Feedback
0
First Message Variable
Planning Collecting Feedback
0
Select brand/department visibility per category, product and other field value
Planning Collecting Feedback
0
Last User Message Variable
Planning Collecting Feedback
0
Unable to search e-mails by ID
Planning Collecting Feedback
0
Clone test helpdesk instances for Cloud accounts
Planning Collecting Feedback
0
Include cc'd participants in the ticket PDF download and Print copy
Planning Collecting Feedback
0
Support for 3CX voice system
Planning Collecting Feedback
1
Add more SLA details into the display options in the ticket list.
Planning Collecting Feedback
1
Download Expiration Time
Planning Collecting Feedback
0
Ability to log incoming call centre tickets
Planning Collecting Feedback
0
Using Variables in ticket triggers to add notes and replies
Planning Collecting Feedback
0
Office 365 Integration
Planning Collecting Feedback
3
WYSIWYG editor - embedded video
Planning Collecting Feedback
0
Compress backups generated by the upgrade routine, clean up old backups?
Planning Collecting Feedback
0
Read receipts/markers for ticket messages
Planning Collecting Feedback
0
Create Recurring Tasks Option
Planning Collecting Feedback
3
Improving feedback's features.
Planning Collecting Feedback
0
Sorting feedbacks by category
Planning Collecting Feedback
0
Apply Jira permissions within Deskpro when using the Jira app
Planning Collecting Feedback
0
Add description field to triggers
Planning Collecting Feedback
0
Schedule Report Email Template
Planning Collecting Feedback
2
Report on First Time Ticket is Resolved
Planning Collecting Feedback
0
Show Sub-Status on Portal
Planning Collecting Feedback
1
Show number of replies in a ticket
Planning Collecting Feedback
0
Ticket popout feature
Planning Collecting Feedback
0
Change email recipient(s) on reply
Planning Collecting Feedback
1
Add BCC to email created by trigger
Planning Collecting Feedback
0
Read-Only permissions to Department
Planning Collecting Feedback
1
Add last reply as a display option for the ticket list view
Planning Collecting Feedback
0
Include CC'd participants in the message body when forwarding a ticket out of Deskpro
Planning Collecting Feedback
0
Per-User Custom Fields
Planning Collecting Feedback
0
+ ADD button - could be smarter
Planning Collecting Feedback
1
Make Adding a CC Easier for User
Planning Collecting Feedback
2
Colour Code Agents
Planning Collecting Feedback
0
Submit Feedback via web portal
Planning Collecting Feedback
0