Ötlettár - Deskpro Support

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Tevékenység

Time based triggers for recurring actions

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Triggers for persons and organisation

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Ability to save filters for Persons/Organisations

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Title Field (Mr., Mrs., etc) Customization

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Bulk Delete Agents

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Dynamic dropdown custom ticket fields

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The ability to have a second ordering feature

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Image auto-resizing and lightbox functionality when creating Publish content

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3

Different feedback forms for tickets from different departments

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Hyperlinks in "busy" message in chat

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The ability to set admins for specific brands

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Let agents include tasks and comments when printing tickets

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Most used contacts option

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Warning / notification to reassign tickets before deleting user

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The ability to 'enable subject matching' on specified domains only

In Development 3 nap Collecting Feedback

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Notifications for attachments removed from emails due to file size

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Limit total number of tickets assigned to an agent

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Prevent users from resolving tickets

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Add an expiry date for Customer Satisfaction Survey

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Search by attachment name

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How to make Message and Subject field not required

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3

WHMCS App

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Copy of email via trigger should be included in the relevant ticket

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Change search defaults

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recall message

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Have a setting to make it so agents must provide a label for tickets

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(Add option to) Display "Last updated" instead of "Created" date for KB articles

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Integrating Deskpro with Google Cloud Search

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Custom fields for Guides

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Ability to limit the number of active sessions for users

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Have the ability to pre-select and hide parent departments so only child departments are visible on ticket submission form

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Attaching multiple files to a ticket using the attach button, not the drag and drop method

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Reporting on articles with searchwords

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Ability to update a ticket based off it's linked ticket

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Sync Deskpro contacts to Outlook

… In Development

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A permission that allows agents to only see certain CRM usergroups

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Allow agents to choose Microphone and Speakers used by Voice

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Add predefined articles to chat widget

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Allow admin to set agents offline for chat and voice

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The ability to pick what Elasticsearch searches (eg. only tickets/articles/community etcc)

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Custom Fields for Agent Profile

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2

Community Topic Filter view - want to see 'All'

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Make Deskpro recognise the organisation when it has been cc'd on an email

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Character validation on the account registration form

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Mark agent as absent / enter substitution for agent

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2

Customise time options for follow ups

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Improve error messages when failing to view attachments

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The ability to see sites a user was on before they start a chat

In Development 1 perc Collecting Feedback

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Delete a field option without removing it from existing tickets

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Let agent choose default response status

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