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Bug Report Suggestion DPQL Reports
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Bug Report Suggestion DPQL Reports
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Ötlettár
Submit Feature Request
Bug Report Suggestion DPQL Reports
Title
Status change
Hozzászólás?
Activity
Allow the ability to attach multiple files at once
… Collecting Feedback
0
Allow agents to add an attachment when editing an existing message/note
… Collecting Feedback
0
Speeding up the loading of agent's interface
Report 1h Collecting Feedback
1
Compulsory time logging
… Collecting Feedback
1
Hiding Inactive users and organizations
… Collecting Feedback
1
Only allow user to start chatting once agent has joined
… Collecting Feedback
1
Add option for agent to resend a chat transcript to a user
… Collecting Feedback
0
More specific search functionality (navigate directly to the message a searched string is contained in)
… Collecting Feedback
0
Deskpro mobile apps should support clickable links in messages/notes
Report 1 óra Collecting Feedback
0
Advanced Search for Followers and OR Function
… Collecting Feedback
1
Add ITIL functionality
Report 5 hónap Collecting Feedback
0
Improvements to the auto-responder functionality
… Collecting Feedback
0
Copy SLA settings
… Collecting Feedback
0
Ticket search defaults
… Collecting Feedback
0
Set replies from specific users as internal notes (via a trigger)
… Collecting Feedback
0
Email replies to notes show as replies, want to be notes
… Collecting Feedback
0
Improve Ticket Deflection
… Collecting Feedback
0
SLA Filters: set a default view
… Collecting Feedback
0
Temporary link to set agents password
Planning 35 másodperc Collecting Feedback
0
See Registered Article Views in List View
… Collecting Feedback
0
Allow agents to select an approver from all registered users
… Collecting Feedback
0
Proper search and partial search for the user
Report 1 hónap Collecting Feedback
0
Disable at Organization Level
… Collecting Feedback
1
Associate Email Domains via API
… Collecting Feedback
0
Support .msg files being forwarded to the helpdesk from Outlook
… Collecting Feedback
0
Automatically save custom field entries in the agent interface
… Collecting Feedback
0
Attachments in forwarded messages
… Collecting Feedback
0
Mass unfollow tickets
… Collecting Feedback
0
Notification templates
Report 2 hónap Collecting Feedback
0
Ability for organization managers to view and manage users linked to the organization on the portal
… Collecting Feedback
0
Ability to notify admins when Email Rate Limits are reached
Report 3 hónap Collecting Feedback
0
Hide parent department from users
… Collecting Feedback
0
View SLA status in List View
… Collecting Feedback
0
Display status and assigned agent in the ticket list on when using the mobile app
… Collecting Feedback
0
New user interface - bug & request
… Collecting Feedback
0
Count agent note as a 'reply' for SLA measurement
Report 3 hónap Collecting Feedback
0
Associate tickets with other organizations
Report 3 hónap Collecting Feedback
0
Display details of linked Deskpro tickets in YouTrack
… Collecting Feedback
0
Add "is autoresponder" in Trigger conditions
… Collecting Feedback
0
Add ability to change "Open Tab" default on new tickets
Report 3 hónap Collecting Feedback
0
Allow Week to Start on Monday
… Collecting Feedback
2
Inconsistent behavior in Macro's - follower vs. agents
Planning Collecting Feedback
0
Inconsistent Conditions Between Escalations and Triggers
Planning Collecting Feedback
1
More Automation Options for Followers
Planning Collecting Feedback
0
Articles are sorted by oldest date
Report 6 nap Collecting Feedback
0
Option to display additional user/organization details within the new ticket form when an agent is creating a new ticket
Planning Collecting Feedback
2
Link more than one Ticket at a Time
Planning Collecting Feedback
0
Allow the ability to search or create filters with the criteria "Label does not exist"
Planning Collecting Feedback
0
Handle re-sizing Guide content better for different screen sizes
Planning Collecting Feedback
0
Prevent urgency changes by agents
Planning Collecting Feedback
2