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Suggestion DPQL Reports Bug Report Design Feedback
Submit Feature Request
Suggestion DPQL Reports Bug Report Design Feedback
Community
Community
Submit Feature Request
Suggestion DPQL Reports Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
51
Add Not On Hold to Custom Filter Criteria
Brian Whitmore
Jul 7, 2016
Under Review
0
59
Ticket Number on Task Reminders
Bill Gabay
Jul 6, 2016
Under Review
1
40
Macro Action - Set No Agent Team
Will Polley
Jul 5, 2016
Under Review
0
55
Option to Disable Agent IM
Ryan Melville
Jun 23, 2016
Collecting Feedback
3
33
Let the agent know when the department was bcc'd and not the recipient
Christian Mattart
Jun 22, 2016
Collecting Feedback
1
43
Viewing agent-only notes
Martin Brule Jr.
Jun 15, 2016
Under Review
2
33
Add time and\or charges under the properties tab.
Justin
Mar 24, 2016
Collecting Feedback
0
43
Ability to CC (carbon copy) through JSON API
Mohamed
Mar 17, 2016
Collecting Feedback
0
33
See and select tickets from within the Reporting menu
Chad
Mar 10, 2016
Collecting Feedback
0
53
Adding in "The user has been waiting for..." to Type list for Ticket SLAs
Brian Whitmore
Feb 23, 2016
Under Review
1
51
Search Custom Fields in main search box
Tram
Feb 22, 2016
In Development
8
50
Department Custom Form Layout
Adam Fuller
Feb 18, 2016
Collecting Feedback
0
47
Ability to disable closing a ticket function when clicking on an already highlighted ticket in the list pane
CAC Helpdesk
Feb 11, 2016
Collecting Feedback
1
36
Change author of articles
Stephanie
Feb 11, 2016
Collecting Feedback
1
54
Load-balanced ticket distribution
Steve Miller
Feb 5, 2016
Collecting Feedback
1
33
Printing / saving PDF of a User Record
Jeremy Budd
Feb 5, 2016
Collecting Feedback
0
44
Attach file using the JIRA App
Andreas
Feb 2, 2016
Collecting Feedback
2
45
Custom fields on ticket message in agent interface
Terje Jørgensen
Jan 29, 2016
Collecting Feedback
0
42
Ability to disable sending chat transcripts to users
Chad
Jan 27, 2016
Collecting Feedback
0
46
More settings for ticket deflection
Karina Kondrasheva
Jan 26, 2016
Collecting Feedback
0
44
Split permissions out such it's possible to only inhibit edits to replies sent externally.
Nik Smit
Jan 21, 2016
Collecting Feedback
1
45
Windows 10 Mobile App
Ibrahim
Jan 16, 2016
Collecting Feedback
0
45
incorporate a "you can book me" feature.
Scott Hardy
Jan 15, 2016
In Development
1
40
Custom Fields Dependent on Organization
Nik Kov
Jan 12, 2016
Collecting Feedback
0
40
Additional Avatar Sources
Will Polley
Jan 11, 2016
Collecting Feedback
0
46
Regarding Article, comment validation
Kenneth
Jan 5, 2016
Collecting Feedback
0
49
Granular Field Visibility Access in the CRM
Mike Sheldon
Dec 30, 2015
Collecting Feedback
0
322
Mass Action Add "Problem","Note", and "Merge"
Nik Kov
Dec 28, 2015
Collecting Feedback
6
38
Display Options for Layouts
Kyle Oliveira
Dec 21, 2015
Collecting Feedback
1
36
@ Mentions in snippets
Matthew Baines
Dec 16, 2015
In Development
1
30
User Portal Search by Ticket ID
Rudy
Dec 15, 2015
Collecting Feedback
0
37
Show fail date as a Display option
Malou
Dec 9, 2015
Collecting Feedback
1
57
Working Hours for ticket triggers and escalations
Justin
Dec 7, 2015
Collecting Feedback
3
47
Allow recently created articles on KB to be marked as *NEW*
Chris bridges
Nov 26, 2015
Collecting Feedback
0
33
Be able to create multiple agent groups for ticket assignments and restrict them
Gerry Hooper
Nov 24, 2015
Collecting Feedback
0
52
Ability to see if a ticket has an attachment directly on the ticket overview
Malou
Nov 23, 2015
Collecting Feedback
1
29
Macros that prompt for input
Steve Miller
Nov 18, 2015
Collecting Feedback
0
34
Macros outside of tickets
Steve Miller
Nov 18, 2015
Collecting Feedback
0
35
Display CAPTCHA on first page of Feedback
Steve Miller
Nov 16, 2015
Collecting Feedback
0
38
Task creation usability enhancement
Steve Miller
Nov 16, 2015
In Development
1
55
Ability to edit published knowledgebase articles, but keep edits as draft
Peter Jackson
Nov 16, 2015
Collecting Feedback
2
37
Organization users' time zone matching made easier
Petros K.
Nov 16, 2015
Collecting Feedback
0
39
I want to be able to set a Users name and email automatically in the Chat Widget
Josué Teixeira
Nov 12, 2015
Collecting Feedback
1
28
Deactivate or limit API logging
Timo Heil
Nov 12, 2015
Collecting Feedback
0
25
Search via the Product root/familiy as well as version
Matthew Baines
Nov 11, 2015
Collecting Feedback
0
34
Send email to Teams as well as individuals
Jason Gillan
Nov 11, 2015
Collecting Feedback
0
30
Replying to tickets by email that can add follower
Mahmoud Sheikhian
Nov 11, 2015
Collecting Feedback
0
35
Ability to search inside of attachment like PDF and word and text files
Mahmoud Sheikhian
Nov 11, 2015
Collecting Feedback
0
30
Exchange public folder support
Terje J
Nov 11, 2015
Collecting Feedback
1
33
Adjustable column headers in agent interface
Martin Brule Jr.
Nov 6, 2015
Collecting Feedback
0