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Suggestion Bug Report Design Feedback
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Suggestion Bug Report Design Feedback
Community
Community
Submit Feature Request
Suggestion Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
30
Custom Slack message for triggers
Michael W.
Jul 7, 2017
Collecting Feedback
4
25
variables for agents telephone number
Michael W.
Jul 3, 2017
Collecting Feedback
0
31
Show Flags in list table view
Michael W.
Jul 3, 2017
Collecting Feedback
0
26
Customizable formatting of postal address for persons and organizations
Michael W.
Jul 3, 2017
Collecting Feedback
0
24
Make quick search navigatable with keyboard
Michael W.
Jul 1, 2017
Collecting Feedback
0
31
Make custom user and organisation fields available in list views for persons/organisations
Michael W.
Jun 30, 2017
Collecting Feedback
0
26
Option to have customers' timezone inherit from their organizations' time zone
Thomas Dakan
Jun 28, 2017
Collecting Feedback
1
19
More positions (and other options) for the chat widget
cjs@software-agentur.com
Jun 22, 2017
Collecting Feedback
0
28
Show number of replies by Agent or by User in the ticket overview
Michael W.
Jun 21, 2017
Collecting Feedback
0
23
Possibility to add files to a reply or a note when they are edited (like when i create them)
cjs@software-agentur.com
Jun 21, 2017
Collecting Feedback
0
28
Real integration via plugin in CMS
cjs@software-agentur.com
Jun 21, 2017
Collecting Feedback
0
22
Internal notes/comments (only for agents) in an article.
cjs@software-agentur.com
Jun 21, 2017
Collecting Feedback
0
34
Show if message was edited
Michael W.
Jun 20, 2017
Collecting Feedback
0
36
Separate SLAs in Ticket overview
Michael W.
Jun 20, 2017
Collecting Feedback
1
32
Renaming and dating Problems after creation
Michael W.
Jun 18, 2017
Collecting Feedback
0
20
JIRA addon to display DeskPro-Tickets in JIRA issue
Michael W.
Jun 17, 2017
Collecting Feedback
0
28
Hiding the Ticket language field
Michael W.
Jun 17, 2017
Collecting Feedback
0
20
Visual fine tuning of Department drow down
Michael W.
Jun 17, 2017
Collecting Feedback
0
30
Show organisation avatar in ticket
Michael W.
Jun 17, 2017
Collecting Feedback
1
47
API for Satisfaction
Michael W.
Jun 17, 2017
Collecting Feedback
1
28
Change Date Time input format for date fields
Thomas Dakan
Jun 14, 2017
Collecting Feedback
0
39
Download ticket as PDF without agent notes
Jeroen van der Steen
Jun 12, 2017
Collecting Feedback
2
20
Improvements for the chat feature.
cjs@software-agentur.com
Jun 7, 2017
Collecting Feedback
0
25
Allow additional criteria on the default email account triggers
Chris Booth
Jun 2, 2017
Collecting Feedback
0
134
Dark/Night mode theming?
Kevin Fox
May 31, 2017
Collecting Feedback
6
28
Start Ticket in Agent Interface via URL
Ryan Melville
May 22, 2017
Collecting Feedback
1
31
Extend the allowed Helpdesk 'reset' time beyond 90 days (to unlimited)
Paul Davies
May 22, 2017
Collecting Feedback
0
24
Small Field Names in v5
Kyle Oliveira
May 18, 2017
Collecting Feedback
0
32
Ability for categories in Knowledgebase to be translated when user changes language
Paul Davies
May 12, 2017
Collecting Feedback
0
19
Adding more columns to the 'linked tickets' tab
Robert Chiu
May 11, 2017
Collecting Feedback
1
24
Ability to disable Your Account feature from the portal
Steve Hersker
May 9, 2017
Collecting Feedback
0
24
Integrate agent chat with Slack
Ruth Cheesley
May 5, 2017
Collecting Feedback
1
32
Improve UX for customising translations
Ruth Cheesley
May 2, 2017
Collecting Feedback
1
59
Add ability to automatically login the user with an link and token
Lauren Cumming
Apr 19, 2017
Collecting Feedback
0
53
Ability to create unique date drop downs in reports
Lauren Cumming
Apr 19, 2017
Collecting Feedback
2
79
Ability to set an alert when an email has failed to be sent
Lauren Cumming
Apr 19, 2017
Collecting Feedback
3
53
Knowledgebase and Downloads Navigation Improvements
Lauren Cumming
Apr 19, 2017
Under Review
0
47
Ability to report on missed chats
Lauren Cumming
Apr 19, 2017
In Development
0
32
Improve the delay between New News Posts and New News email notifications
Lauren Cumming
Apr 19, 2017
Under Review
1
40
Make the chat/ticket widget editable e.g allow Google Tag Manager to be installed
Lauren Cumming
Apr 19, 2017
Under Review
1
46
Audit Log- Changes to Agent Permissions
Lauren Cumming
Apr 19, 2017
Collecting Feedback
0
48
Social Media Integration- Twitter
Lauren Cumming
Apr 19, 2017
In Development
3
72
Social Media Integration- Facebook
Lauren Cumming
Apr 19, 2017
In Development
2
30
Change Password field visible when Deskpro has no control over the remote password
Jon Morby
Apr 18, 2017
Collecting Feedback
0
41
Content v2 API POST for Articles/Downloads
Jack
Apr 14, 2017
Collecting Feedback
1
48
World Clock Widget on the Agent Interface
Roshan
Apr 10, 2017
Collecting Feedback
0
36
Add generic S3 support for 3rd party S3 clusters
Jon Morby
Mar 30, 2017
Collecting Feedback
0
27
Mass Action Forwarding to a person that isnt an agent on the system
Hershey
Mar 28, 2017
Collecting Feedback
0
40
Add agent-forwarded messages to ticket through tag
Tom Schoen
Mar 28, 2017
Collecting Feedback
0
48
Sync AD user info
Kaleb Kaufman
Mar 27, 2017
Collecting Feedback
2