Dashboard
- Why is Deskpro On-Premise pricing based on a subscription model?
- Managing and extending your Deskpro On-Premise license
- What happens if I want to change the number of agents I pay for?
- Annual billing for Cloud
- My company is VAT-registered in the EU. How do I get an invoice for On-Premise without VAT?
- Download errors when running from behind a proxy: internal hostname being used
- How do I enable SSL on Deskpro On-Premise?
- I renewed my On-Premise license and entered it, but Deskpro still says the license is expired
- What account details do I use with the VM 'Login to server' option?
- Creating an OAuth2 application in Office365
Latest status changes
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In Development Collecting FeedbackDate range field
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… Collecting FeedbackRemove the 'download as csv' and 'print' buttons on dashboard widgets
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… Collecting FeedbackMerge ticket trigger criteria
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… Collecting FeedbackChange ticket tab order in the agent view
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… Collecting FeedbackFor agents to get notifications if their reply has bounced
Agent Guide
This guide provides an overview of how to use Deskpro as an agent to help your users.
View GuideAdmin Guide
This guide explains the details of installing, configuring and managing a Deskpro helpdesk as an Administrator.
View GuideReports Guide
This guide offers an introduction to viewing data about your helpdesk usage in the Reports feature.
View GuideVoice Guide
This guide provides Cloud customers with instructions on how to set up the Voice feature.
View Guide