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News

Mar 29

Product (Admin)

Manage your reviews on the App Store with our latest channel

We have launched a new channel that allows businesses to manage their app reviews on the Apple App Store. This new channel enables you to receive and respond to reviews submitted about your apps in one place, making it easier...

Mar 28

Release Announcements

Deskpro Horizon Release 2023.13

We’re pleased to announce the release of Deskpro Horizon 2023.13. This release includes the first two review platforms on our reviews channel, which lets Cloud customers manage reviews from Trustpilot from the helpdesk. Our team has also been working to im...

Mar 28

Release Announcements

Deskpro Release 2022.2.2

The following post summarizes the latest updates in the Deskpro 2022.2.2 release. The release includes a new feature to add new endpoints for referencing Snippets and a bug fix that will improve the performance of customers migrating to the latest version...

Mar 27

Product (Admin)

Connect your Trustpilot account to your cloud helpdesk for simple review management

We have launched our Trustpilot channel for Cloud customers only. By connecting your Trustpilot account to the helpdesk, any reviews that are submitted to your Trustpilot will automatically create helpdesk tickets for your Agents to manage. The addition of this...

Mar 21

Release Announcements

Deskpro Horizon Release 2023.12

We’re pleased to announce the release of Deskpro Horizon 2023.12. This release includes two new Deskpro Apps that will help improve your team’s efficiency by providing faster access to information from inside your helpdesk. Our team has also been work...

Mar 20

Product (Admin)

Create an access point for your frequently used apps with Bookmarks

Our Bookmarks App provides an effortless way for Agents to access links from your helpdesk. Bookmarks helps make workflows more efficient, as you and your Agents no longer need to search for frequently used links; you can access the websites...

Mar 20

Product (Admin)

New Companies House App launches for your helpdesk

Our team has developed a new Companies House app that allows you to check Companies House records directly from the helpdesk.

Mar 15

Release Announcements

Deskpro Horizon Release 2023.11

We are thrilled to release Deskpro Horizon 2023.11. This announcement includes updates to our YouTrack app. We have also expanded our language offering, which our team has developed to improve the experience for Agents and End-Users. This release also includes several...

Mar 14

Product (Admin)

Deskpro Horizon speaks your language!

We are thrilled to announce that Deskpro Horizon has expanded its language capabilities to include 18 languages. With the latest release, Deskpro Horizon 2023.11, you can now provide your team with a seamless multi-lingual support platform. We are proud to manage the...

Mar 7

Release Announcements

Deskpro Horizon Release 2023.10

We are pleased to announce the release of Deskpro Horizon version 2023.10. This release includes several new features that will enhance the functionality of the helpdesk, as well as improvements to our UI and bug fixes. Check out the details of...

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Knowledgebase
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Getting Started (25)
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Using Deskpro (268)
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Developer & Reporting (99)
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Legacy: Getting Started (17)
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Legacy: How-to Videos (17)
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Legacy: Managing Deskpro On-Premise (132)
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Community

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Guides

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Admin Guide

Welcome to the Deskpro Admin Guide which details installing, configuring and managing a Deskpro helpdesk as an Admin.

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Admin Guide

Welcome to the Deskpro Admin Guide which details installing, configuring and managing a Deskpro helpdesk as an Admin.
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Agent Guide

Welcome to the Deskpro Agent Guide which provides an overview of how to use Deskpro as an Agent.

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Agent Guide

Welcome to the Deskpro Agent Guide which provides an overview of how to use Deskpro as an Agent.
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On-Premise Controller

Welcome to the Deskpro On-Premise Controller (OPC) guide, which details installing, maintaining and monitoring Deskpro On-Premise as a Systems Administrator

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On-Premise Controller

Welcome to the Deskpro On-Premise Controller (OPC) guide, which details installing, maintaining and monitoring Deskpro On-Premise as a Systems Administrator

Reports Guide

This guide offers an introduction to viewing data about your helpdesk usage in the Reports feature.

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Reports Guide

This guide offers an introduction to viewing data about your helpdesk usage in the Reports feature.