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News

Nov 28

Release Announcements

Deskpro Horizon Release 2023.48

We’re pleased to announce the release of Deskpro Horizon, version 2023.48.1. This release includes an exciting new feature that improves agent efficiency, some general improvements to product functionality, and several bug fixes.

Nov 27

Product (Agent)

Streamline your support with Ticket Templates

We're excited to announce our new helpdesk feature, Ticket Templates, designed to streamline your support team's workflow, saving time on creating tickets and allowing more time for resolving customer issues.

Nov 21

Release Announcements

Deskpro Horizon Release 2023.47

We’re pleased to announce the release of Deskpro Horizon, version 2023.47. This release includes the expansion of our Facebook Channel to accept User Comments and Posts as Tickets, alongside general improvements to product functionality and bug fixes.

Nov 21

Product (Admin)

We enhanced our Facebook channel for superior social support

We're excited to announce a significant improvement to the Facebook channel that further enhances our omnichannel support. Previously, our Facebook channel was limited to pulling Direct Messages (DMs) into the helpdesk as tickets your team could respond to. But this...

Nov 14

Release Announcements

Deskpro Horizon Release 2023.46

We’re pleased to announce the release of Deskpro Horizon, version 2023.46. This release includes three new Deskpro Apps, as well as features to enhance navigation and efficiency in the helpdesk. These updates also come alongside some general improvements to product fu...

Nov 13

Product (Admin)

Boost team productivity with Deskpro’s newest time-tracking apps

We're excited to enter a new era of productivity with the integration of three innovative time-tracking apps: Toggl, Clockify, and Harvest into Deskpro. Help your team effortlessly monitor and track time by creating and handling time logs straight from the...

Nov 13

Product (Agent)

More Streamlined Snippet and Macro Navigation

We’ve listened to your feedback that navigating through multiple categories to find the Snippet or Macro you need can sometimes be a hassle, so we’ve enhanced the behavior of the menus so your most recently accessed Snippet or Macr...

Oct 31

Release Announcements

Deskpro Horizon Release 2023.44

We’re pleased to announce the release of Deskpro Horizon, version 2023.44.1. This release includes several new features that increase control and flexibility in the interface, alongside some general improvements to the UI and product functionality and several bug fixes.

Oct 24

Release Announcements

Deskpro Horizon Release 2023.43

We’re pleased to announce the release of Deskpro Horizon, version 2023.43. This release includes new features our team has been developing, general improvements to product functionality and improving the visibility of the interface, and several bug fixes.

Oct 17

Release Announcements

Deskpro Horizon Release 2023.42

We’re pleased to announce the release of Deskpro Horizon, version 2023.42. This release includes several improvements and bug fixes to enhance the overall performance and usability of the helpdesk. Latest Improvements 💅 We have added tooltips for the Macro options: Add Snipp...

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Guides

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Admin Guide

Welcome to the Deskpro Admin Guide which details installing, configuring and managing a Deskpro helpdesk as an Admin.

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Admin Guide

Welcome to the Deskpro Admin Guide which details installing, configuring and managing a Deskpro helpdesk as an Admin.

Agent Guide

Welcome to the Deskpro Agent Guide which provides an overview of how to use Deskpro as an Agent.

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Agent Guide

Welcome to the Deskpro Agent Guide which provides an overview of how to use Deskpro as an Agent.

On-Premise Controller

Welcome to the Deskpro On-Premise Controller (OPC) guide, which details installing, maintaining and monitoring Deskpro On-Premise as a Systems Administrator

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On-Premise Controller

Welcome to the Deskpro On-Premise Controller (OPC) guide, which details installing, maintaining and monitoring Deskpro On-Premise as a Systems Administrator

Reports Guide

This guide offers an introduction to viewing data about your helpdesk usage in the Reports feature.

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Reports Guide

This guide offers an introduction to viewing data about your helpdesk usage in the Reports feature.

Knowledgebase

Getting Started (45)
View all articles in Getting Started

Horizon Migration (5)
View all articles in Horizon Migration

Using Deskpro (257)
View all articles in Using Deskpro

Sales, Billing & Consultancy (42)
View all articles in Sales, Billing & Consultancy

Developer & Reporting (37)
View all articles in Developer & Reporting

Deskpro Legacy (350)
View all articles in Deskpro Legacy

Community

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