Dashboard
- Why aren't Community Channels showing up on my portal?
- How do I automatically email users when their ticket has been assigned?
- How do I debug an authentication app on Deskpro On-Premise?
- How can I set different SLA response times for weekdays and weekends?
- How do I install the chat widget in Joomla?
Latest status changes
-
… Collecting FeedbackRound Robin Queue outside Working Hours
-
… Collecting FeedbackAbility to have different working hours for different days of the week
-
… Collecting FeedbackPersonalise chat ringtone for agents
-
… Collecting FeedbackUser accounts to be disabled/deleted after a certain amount of time/specific criteria (ie. 1 year after last login)
-
… Collecting FeedbackAbility to add a value to, or remove a value from, a category-like field
Agent Guide
This guide provides an overview of how to use Deskpro as an agent to help your users.
View GuideAdmin Guide
This guide explains the details of installing, configuring and managing a Deskpro helpdesk as an Administrator.
View GuideReports Guide
This guide offers an introduction to viewing data about your helpdesk usage in the Reports feature.
View GuideVoice Guide
This guide provides Cloud customers with instructions on how to set up the Voice feature.
View Guide