Deskpro Support

News

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Connect Support and QuickBooks Accounting for Smarter Interactions

Connect your customer support and accounting workflows with the QuickBooks app! While chatting with a customer in Deskpro, you can instantly view their QuickBooks customer information, including invoices, bills, and payments. Get a complete picture of your customer relationships and...

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Product (Admin)

Convenient AI Management in Deskpro with Service Credit

On Deskpro Cloud, you can now unlock the power of AI in your help desk with the Deskpro Managed Connection!

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Product (Agent)

Customize Ticket Hover Previews for a More Focused Experience

Enable or disable ticket previews when hovering over tickets in queues, lists, CRM profiles, search results, and notifications. Customize your Deskpro workspace to reduce visual distractions and improve focus, or keep them enabled for quick access to essential ticket context – th...

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Product (Admin)

Support your team where they are with Microsoft Teams + Deskpro

Your people spend their day in Microsoft Teams. Now, Deskpro support can be right there with them. With our new Teams channel, you can stay focused and productive by easily working with Deskpro in Microsoft Teams.

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Product (Admin)

Give your AI help desk external knowledge

We're happy to introduce a new feature that can help your AI help desk provide even better support: Web Data Sources.

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Deskpro Releases

Deskpro Release 2025.3

This release introduces powerful new ways to collaborate, automate, and resolve queries faster than ever. The highlight is the Microsoft Teams channel, which enables seamless ticket management from your daily workflow. We’re also launching AI Service Credit (Deskpro Managed Co...

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OPC Releases

On-Premise Controller Release 2.25

This update enhances the reliability and customization of your On-Premise environment by ensuring instance databases are using supported versions.

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OPC Releases

On-Premise Controller Release 2.24.3

This update improves the reliability of your On-Premise environment by enforcing the versions of dependencies for installed packages. Bug Fixes 🐛 Pin dependency versions during install and update of Redis on Ubuntu

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OPC Releases

On-Premise Controller Release 2.24.2

The latest version of the OPC includes an enhancement to improve the reliability of your self-hosted helpdesk.

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Product (Admin)

Simplify Project Management with monday.com

monday.com is a versatile platform designed for planning and managing projects and tracking daily tasks, making it an essential tool for team coordination.

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Guides

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Admin Guide

Welcome to the Deskpro Admin Guide which details installing, configuring and managing a Deskpro helpdesk as an Admin.

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Admin Guide

Welcome to the Deskpro Admin Guide which details installing, configuring and managing a Deskpro helpdesk as an Admin.

Agent Guide

Welcome to the Deskpro Agent Guide which provides an overview of how to use Deskpro as an Agent.

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Agent Guide

Welcome to the Deskpro Agent Guide which provides an overview of how to use Deskpro as an Agent.

On-Premise Controller

Welcome to the Deskpro On-Premise Controller (OPC) guide, which details installing, maintaining and monitoring Deskpro On-Premise as a Systems Administrator

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On-Premise Controller

Welcome to the Deskpro On-Premise Controller (OPC) guide, which details installing, maintaining and monitoring Deskpro On-Premise as a Systems Administrator

Reports Guide

This guide offers an introduction to viewing data about your helpdesk usage in the Reports feature.

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Reports Guide

This guide offers an introduction to viewing data about your helpdesk usage in the Reports feature.

News

Connect Support and QuickBooks Accounting for Smarter Interactions

Convenient AI Management in Deskpro with Service Credit

Customize Ticket Hover Previews for a More Focused Experience

Support your team where they are with Microsoft Teams + Deskpro