Deskpro Support

News

Ean 21

Deskpro are an official Help to Grow: Digital Vendor

We are pleased to announce that Deskpro has been selected as one of 8 official software vendors on the UK Government's Help to Grow: Digital Scheme, which will help UK based SMEs to identify their digital technology needs and assist them...

Noll 13

News

About Deskpro On-Premise and the Log4j 0-day vulnerability

On 9th December, a high severity vulnerability in a popular software library Log4j was disclosed publicly (CVE-2021-44228). This library is used in thousands of projects across every industry, and so this particular vulnerability has garnered a lot of...

Noll 1

Release Announcements

Deskpro 2021.2.0

We are pleased to announce the release of Deskpro version 2021.2.0. This includes a mixture of general improvements, bug fixes and security improvements. General Improvements:

MFómh 16

Release Announcements

Deskpro 2021.1.9 Release

We are pleased to announce the release of Deskpro version 2021.1.9. This includes a mixture of general improvements, bug fixes and security patches. ⠀General Improvements: CH-25401 - Appearance of HTML tables sent in via email improved CH-37970 - Minor change to...

Iúil 13

Release Announcements

Deskpro 2021.1.8 Release

We are pleased to announce the release of Deskpro version 2021.1.8. This is a bug fix release with the following changes: PR-6045: Fixes magic link open redirect PR-6049: Fixes PDF generator not respecting proxy settings

Iúil 6

Release Announcements

Deskpro 2021.1.7 Release

We are pleased to announce the release of Deskpro version 2021.1.7. This includes a mixture of general improvements and bug fixes. General Improvements and Bug Fixes: DPLEG-30453 - You may now ignore exact participant matching on emails for using Deskpro's subject...

Meith 2

Release Announcements

Deskpro 2021.1.6 Release

We are pleased to announce the release of Deskpro version 2021.1.6. This includes a mixture of general improvements and bug fixes. General Improvements and Bug Fixes: DPLEG-878 - Agent sessions are not expiring or agents not being logged out of helpdesk...

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Release Announcements

Deskpro 2021.1.5 Release

We are pleased to announce the release of Deskpro version 2021.1.5. This includes a mixture of general improvements and bug fixes. General Improvements and Bug Fixes:DPLEG-208 - Agent notifications from new reply triggers were not sent if there is no...

Aib 21

Release Announcements

Deskpro 2021.1.4 Release

We are pleased to announce the release of Deskpro version 2021.1.4. This includes a mixture of general improvements and bug fixes. Improvements:DPHC-328 - Add translatable phrase for "Subject" on ticket form in Messenger widgetDPHC-331 - Add support for reCAPTCHA v3...

Márta 16

Release Announcements

Deskpro 2021.1.2 Release

We are pleased to announce the release of Deskpro version 2021.1.2. This includes a mixture of general improvements and bug fixes. Improvements:DPHC-180 - Add Glossary functionality to GuidesDPHC-306 - Added 4 new languages to Deskpro: Gaelic, Icelandic, Macedonian, SerbianDPHC-301 - Added...

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