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Suggestion DPQL Reports Bug Report Design Feedback
Submit Feature Request
Suggestion DPQL Reports Bug Report Design Feedback
Community
Community
Submit Feature Request
Suggestion DPQL Reports Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
138
System wide holiday & working hours definition
Ralph
Feb 23, 2015
Collecting Feedback
3
51
Play a sound for a user when an agent answers a live chat
Alberto Festa
Jan 26, 2015
Collecting Feedback
0
56
Mailchimp Integration
Codrin Mitin
Jan 25, 2015
Under Review
0
60
Allow for “Internal Only Tickets”
Tim Guerrette
Jan 15, 2015
Collecting Feedback
3
81
Create an OR function for custom filters
Tim Guerrette
Jan 15, 2015
Collecting Feedback
4
35
Allow us to send a CC to additional emails on the account
Tim Guerrette
Jan 15, 2015
Collecting Feedback
1
27
Give Users Service (Support) Credits to use as part of their support contract
Ian Clayton
Jan 12, 2015
Collecting Feedback
1
43
Option to alphabetize category list items
Clint Broadhead
Dec 26, 2014
Collecting Feedback
0
32
More conversation in linked tickets created
Geraldine Menard
Dec 18, 2014
Collecting Feedback
0
39
Trigger for automated response emails dependant on attachment of message e.g. Outlook meeting requests
Simon Frost
Dec 17, 2014
Collecting Feedback
0
40
For the built-in “Product” ticket field, allow “Only enable agent validation when the ticket is being resolved?”
David Jones
Dec 17, 2014
Collecting Feedback
0
45
Multiple Organisation view access for certain Users
Samora Bonga
Nov 27, 2014
Collecting Feedback
3
45
Department ticket bubble color
Kenneth
Nov 13, 2014
Collecting Feedback
0
33
Quick Actions for Compact ticket list view
Tommy Jackson
Nov 6, 2014
Planning
3
37
Better management of the categories
Geraldine Menard
Nov 5, 2014
Collecting Feedback
2
58
Admin able to sign agents out of chat
Lu Parente
Oct 31, 2014
Under Review
1
36
Insert KB article link/content into a new ticket
Lu Parente
Oct 31, 2014
Collecting Feedback
0
32
Store customized Twig templates in filesystem for versioning
Timo Heil
Oct 29, 2014
Collecting Feedback
0
34
Mention creation of linked tickets as notes
Christian Mattart
Oct 27, 2014
Collecting Feedback
0
29
Make sort order and pre-select configurable in user's ticket overview
Timo Heil
Oct 17, 2014
Collecting Feedback
0
34
Trigger rule by number of replies on a ticket
Lukasz Rzanek
Oct 8, 2014
Collecting Feedback
0
38
Tree view for linked tickets
Geoffrey Nimal
Oct 8, 2014
Collecting Feedback
0
31
Simplify task of creating a ticket from agent interface
Christian Mattart
Oct 2, 2014
Collecting Feedback
0
44
Add Separate Notification for Mentions in Tickets
Kris van der Starren
Sep 21, 2014
Collecting Feedback
1
40
Ability to "Notify All Agents" in Triggers
Kris van der Starren
Sep 18, 2014
Collecting Feedback
0
44
Move Messages to Other Tickets
Kris van der Starren
Sep 15, 2014
Collecting Feedback
0
49
Bugzilla Integration
Roshan
Sep 9, 2014
Under Review
0
22
Email Template: "Comment Deleted" template is incorrect
Joe Davis
Aug 26, 2014
Collecting Feedback
0
88
Teamviewer or Join.me integration
Black
Aug 18, 2014
Under Review
2
107
Integration with TFS online
Marcin
Aug 14, 2014
Under Review
4
49
Reports - Easy search of labels by date range, organisation etc.
Will
Aug 14, 2014
Collecting Feedback
0
44
Add Priority to Android App
Kris van der Starren
Aug 14, 2014
Collecting Feedback
0
47
Secure emails & Customer communications
Will
Aug 14, 2014
Collecting Feedback
1
58
Add CMDB functionality
Justus
Aug 8, 2014
Collecting Feedback
0
37
Ability to Show a live updating report for all agents
Roland Nowak
Jul 26, 2014
Collecting Feedback
1
32
Properties in agent interface doesn't wrap text
Amanda
Jul 16, 2014
Collecting Feedback
0
59
Download all attachments at once
Sandra
Jul 15, 2014
Collecting Feedback
6
34
Windows 8.1 Notification
Mark van Ree
Jul 15, 2014
Collecting Feedback
0
36
Billing in New Ticket Window
Mark van Ree
Jul 15, 2014
Collecting Feedback
0
44
Forward a ticket via macro
Alex
Jul 14, 2014
Collecting Feedback
1
39
Customize update chat message for agents
Christian Mattart
Jul 11, 2014
Collecting Feedback
0
33
Public tasks should be visible only in the ticket scope
Christian Mattart
Jul 9, 2014
Collecting Feedback
0
40
Turn a feedback in to a ticket
Jason Voice
Jul 3, 2014
Collecting Feedback
0
31
Linking to ticket without whole view state
Kris van der Starren
Jul 2, 2014
Collecting Feedback
0
42
Enable Escalation Trigger for Main Ticket Owner Only
Guy Meiri
Jun 27, 2014
Collecting Feedback
0
46
Making teams dependant of departments
Ronnie Jorgensen
Jun 19, 2014
Collecting Feedback
0
30
Mobile version of portal does not include a "lost password" link
Amanda
Jun 17, 2014
Collecting Feedback
0
41
Links in custom ticket fields
Amanda
Jun 11, 2014
Collecting Feedback
0
49
Replace the main user by the first person in CC
Geraldine Menard
May 28, 2014
Collecting Feedback
0
47
Insert KB article into Chat
Lu Parente
May 21, 2014
Planning
0