Allow additional criteria on the default email account triggers - Community / Feature Request - Deskpro Support

Allow additional criteria on the default email account triggers Collecting Feedback

Chris Booth

The criteria on the default email account triggers can't be added to.

This means if you want to tweak the trigger slightly, you have to create new rules for each email account feeding into DeskPro.

Being able to add some custom criteria would be good. For instance, we don't want to send new ticket auto-reply messages to any incoming e-mail with the address containing noreply@ or no-reply@. DeskPro replying can create auto-reply loops.

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New Feature Request

Author: Chris Booth
Last update: 13 Iúil 2017
Category: Tickets

Allow additional criteria on the default email account triggers - Community / Feature Request - Deskpro Support

Allow additional criteria on the default email account triggers Collecting Feedback

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