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Community
Community
Submit Feature Request
Likes
Title / Author
Status
Comments
Activity
10
Option to make a team selection mandatory when resolving a ticket
Glen Barrett - London
9 Aib 2018
Collecting Feedback
0
14
Update ticket from chat functionality
Stef Mooij
6 Aib 2018
Collecting Feedback
0
18
Enable filter and sort options for user interface
Samuel Waser
6 Aib 2018
Collecting Feedback
0
16
Please add Froala to Guides
Scott Hardy
5 Aib 2018
Collecting Feedback
0
24
Enable team sorting
Jason Pomery
5 Aib 2018
Under Review
0
24
Comprehensive Integration with Microsoft Dynamics CRM
Scott Parkin
4 Aib 2018
Collecting Feedback
0
25
Create a check list for a workflow in ticket interface
Azeem Javed
3 Aib 2018
Collecting Feedback
1
24
EULA for download library
Christoph Strauss
3 Aib 2018
Collecting Feedback
0
29
Create linked ticket for Macro
David
2 Aib 2018
Collecting Feedback
0
23
Customizable Ticket Reference for Departments
Grant Dyer
29 Márta 2018
Collecting Feedback
0
18
Custom Links dropdown in top menu
Eric Lackore
29 Márta 2018
Collecting Feedback
0
17
Billing applied based on different criteria, not just globally.
Eric Lackore
29 Márta 2018
Collecting Feedback
1
32
Added functionality for filter searches
Eric A Lackore Jr
29 Márta 2018
Collecting Feedback
0
19
Option for agents to write in chat after user has left / timed-out
Elizabeth Quezada
28 Márta 2018
Collecting Feedback
0
25
Add Dates In Search Dialog
Rafie
27 Márta 2018
Collecting Feedback
0
17
Snippets editing screen needs to be bigger
Stef Mooij
27 Márta 2018
Collecting Feedback
1
39
@mention a team
Errol
27 Márta 2018
Collecting Feedback
1
16
2 way Auth & SSO sync
Matt Collier
26 Márta 2018
Collecting Feedback
0
21
Creating multiple tickets at once
Samuel Waser
26 Márta 2018
Collecting Feedback
0
14
Ticket Interface to always show top client information
Rafie
19 Márta 2018
Collecting Feedback
1
16
Ticket description and attachments on ticket level
Andreas Hügin
16 Márta 2018
Collecting Feedback
1
17
Add a method to identify the original recipients of an EMAIL imported into DeskPRO
Jeroen van der Steen
15 Márta 2018
Collecting Feedback
0
20
Show ticket Status in Notification Area
Jeroen Geilman
14 Márta 2018
Collecting Feedback
0
11
Active Directory Authentication and email aliases
Michel Strøm Tandrup
10 Márta 2018
Collecting Feedback
0
9
Smart parsing improvements for Exchange servers
Michel Strøm Tandrup
10 Márta 2018
Collecting Feedback
0
15
Add confirmation dialog on Discard Draft button
Christian Mattart
7 Márta 2018
Collecting Feedback
1
18
Wysiwyg on field type "Display"
Didier Testelin
2 Márta 2018
Collecting Feedback
0
20
Ability to write descriptions about tasks created on the helpdesk
Rami Ali
24 Feabh 2018
Collecting Feedback
0
18
MobileApp: Option to choose if the enduser shoult be notified when creating a new ticket.
cjs@software-agentur.com
19 Feabh 2018
Collecting Feedback
0
19
I want to be able to create a user while creating a ticket on the Mobile App
cjs@software-agentur.com
19 Feabh 2018
Collecting Feedback
1
32
I would like to see extra permissions added to Reports
Thomas Goulet
13 Feabh 2018
Collecting Feedback
1
21
I would like to be able to create filters and reports for the Flags in tickets
Gemma
12 Feabh 2018
Collecting Feedback
1
27
Using the same intelligent search module for linking tickets like the used one at the merge feature
Zsolt Kiss
11 Feabh 2018
Collecting Feedback
0
12
Editing the visible fields in the Linked tickets area.
Zsolt Kiss
10 Feabh 2018
Collecting Feedback
0
28
Show new password requirements for users registering
James Kullberg
9 Feabh 2018
Collecting Feedback
1
19
More advanced rules to add users to Organizations
Michel Strøm Tandrup
9 Feabh 2018
Collecting Feedback
0
14
Allow agents to follow an organisation (without using triggers)
Matt Collier
8 Feabh 2018
Collecting Feedback
1
34
Add new setting for agent's: "Default Ticket Reply Type"
Claire Collier
26 Ean 2018
Collecting Feedback
2
39
I would like to see a separate field for 'middle name' to use in snippets
Philipp Bartsch
17 Ean 2018
Collecting Feedback
0
33
Listing my Feedback subscriptions
Zsolt Kiss
14 Ean 2018
Collecting Feedback
0
32
Twilio SMS Integration to Allow Fields
Sana Lakdawala
12 Ean 2018
Collecting Feedback
0
25
An automatic article translator would be really useful
Hooman
12 Ean 2018
Collecting Feedback
1
28
Problem and Incident Enhancement
Ben Willis
5 Ean 2018
Collecting Feedback
0
29
Collapse possibility of the PROPERTIES section
Zsolt Kiss
23 Noll 2017
Collecting Feedback
0
24
Ability to tag agents with categories
Kevin Horn
21 Noll 2017
Collecting Feedback
0
24
Make user registration fields more available for user
David
21 Noll 2017
Collecting Feedback
0
40
Reordering possibility of the opened ticket tabs.
Zsolt Kiss
13 Noll 2017
Collecting Feedback
1
45
Agent Dashboard of important reports
Gemma
13 Noll 2017
Collecting Feedback
1
54
Using snippets in the Follow up section also
Zsolt Kiss
7 Noll 2017
Collecting Feedback
2
36
Separate Agent Permission to edit own Messages
Grote, Sebastian
28 Samh 2017
Collecting Feedback
3