Skip to main content
Bahasa Indonesia Bălgarski Čeština Cymraeg Cрпски Dansk Deutsch Eesti keel English English (UK) Español Français Hrvatski Íslenska Italiano Latviešu valoda Lietuvių kalba Magyar Malti Nederlands Norsk Polski Português (Brasil) Português (Europeu) Pусский Română Slovenčina Slovenian Suomen Kieli Svenska Tiếng Việt Türkçe Ελληνικά македонски الإنجليزية فارسی 日本語 英语（美国） 영어
Contact Us

New to Deskpro Support? Register for an account

Need a password reminder?
Suggestion DPQL Reports Bug Report Design Feedback
Submit Feature Request
Suggestion DPQL Reports Bug Report Design Feedback
Community
Community
Submit Feature Request
Suggestion DPQL Reports Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
72
Mass-merge tickets for the same customers
Buckley Sawyer
Mar 3, 2017
Collecting Feedback
1
46
Add metadata for knowledgebase articles
Ruth Cheesley
Feb 28, 2017
Collecting Feedback
2
58
JIRA integration - carry over text
Massimo
Feb 28, 2017
Collecting Feedback
1
25
Modify Default set of Ticket Email Notifications
Aaron Jurrens
Feb 28, 2017
Collecting Feedback
0
39
cc: Field in User Interface Should Accept Semi-Colon as well as commas
Lenny LaRose
Feb 22, 2017
Collecting Feedback
0
47
Changing the font family-color of the chat/ticket widget.
Monther
Feb 16, 2017
Collecting Feedback
0
64
Allow embedding of videos
Ruth Cheesley
Feb 15, 2017
Collecting Feedback
0
59
More information on incoming chat pop up screen for agents
Lauren Cumming
Feb 15, 2017
Under Review
0
47
Implement an all/none toggle on ACL lists
Ruth Cheesley
Feb 14, 2017
Collecting Feedback
0
38
Triggers and Escalations based on Assigned Agent properties
Jeroen van der Steen
Feb 13, 2017
Collecting Feedback
0
83
Hide other Agents
thomas
Feb 9, 2017
Collecting Feedback
6
41
Add schema or RDFa markup
Ruth Cheesley
Feb 8, 2017
Collecting Feedback
2
36
Ticket creation date should be that of email receipt date
Christian Mattart
Feb 2, 2017
Collecting Feedback
0
49
Add more flags for agents to use
Christian Mattart
Jan 31, 2017
Collecting Feedback
0
41
Improved anti-spam tools
Carl Partridge
Jan 25, 2017
Collecting Feedback
0
38
Add agents as followers when mentioned in a note
Christian Mattart
Jan 24, 2017
Collecting Feedback
0
44
Email addresses for Teams
Eric VanTol
Jan 23, 2017
Collecting Feedback
0
26
Custom user fields for specific usergroups
Lauren Cumming
Jan 23, 2017
Collecting Feedback
0
34
Add agents to new Access Groups automatically
Ruth Cheesley
Jan 23, 2017
Collecting Feedback
0
48
Disable automatic sending emails
Joerg Boehme
Jan 23, 2017
Collecting Feedback
0
68
More sort options in CRM/Feedback/Publish modules
Eric VanTol
Jan 19, 2017
Collecting Feedback
1
59
User Dashboard on user portal
Eric VanTol
Jan 16, 2017
Collecting Feedback
1
78
Ability to set date and time to 'On Hold' status
Eric VanTol
Jan 14, 2017
Collecting Feedback
5
57
Template and Phrase searching
Eric VanTol
Jan 14, 2017
In Development
2
29
Allow push-message via the live chat system
Ruth Cheesley
Jan 12, 2017
Collecting Feedback
0
55
JIRA portal triggers
Dan Mackie
Jan 10, 2017
Collecting Feedback
1
37
Show support hours and current time on portal
Ruth Cheesley
Jan 10, 2017
Collecting Feedback
1
39
Ability to change chat widget appearance based on whether agent is available or not
Lauren Cumming
Jan 10, 2017
Collecting Feedback
0
40
Ability to add company logo to chat widget
Lauren Cumming
Jan 10, 2017
Under Review
1
37
Ability to rearrange columns in Agent ticket grid using Windows drag and drop functionality
Doug Hicks
Jan 9, 2017
Collecting Feedback
1
38
Ability to expand columns in Agent ticket grid
Doug Hicks
Jan 9, 2017
Collecting Feedback
1
33
Selecting between Chat & Ticket in website widget
Monther
Jan 4, 2017
Under Review
0
36
Sort SLA's in admin interface
Tom Schoen
Dec 28, 2016
Collecting Feedback
0
42
Create a new sort order for "Date of last agent activity" (so agent notes are included)
Ibrahim
Dec 20, 2016
Collecting Feedback
0
41
Add ability to clean up or filter unused images and files
Jeroen van der Steen
Dec 16, 2016
Collecting Feedback
0
40
Allow entire IP subnets in whitelist
Eric VanTol
Dec 8, 2016
Collecting Feedback
0
65
Ability for Admin to remote logout agent
Lann Cowman
Dec 7, 2016
Collecting Feedback
1
23
Implement management commands using API in a multi-threaded capable platform.
Richard Smith
Dec 6, 2016
Collecting Feedback
1
71
Noises for notifications for tickets or IM
Orville Bailey
Dec 5, 2016
Collecting Feedback
1
59
Ignore SSL errors in Web Hook action
Eric VanTol
Nov 30, 2016
Collecting Feedback
0
40
Change chat widget status based on available agents.
frank dage
Nov 30, 2016
Under Review
4
47
IM Notification or Flags
Janay Pyfrom-Symonette
Nov 28, 2016
Under Review
1
67
Triggers based on chat
Robin
Nov 28, 2016
Collecting Feedback
4
24
Ticket forward notification
Philipp Bartsch
Nov 23, 2016
Collecting Feedback
0
39
Modification to Fields display for filters, ordering, and grouping
Eric VanTol
Nov 23, 2016
Collecting Feedback
0
34
Agent Seperation for Knowledgebase Sections
Tracy Duren
Nov 22, 2016
Collecting Feedback
2
96
Feature to see when an agent is looking at a ticket and if you opened that ticket, all the agents can see who else has it open
Lauren Cumming
Nov 22, 2016
Collecting Feedback
2
36
Time Log Custom Field Variables
Jamey Steinmann
Oct 31, 2016
Collecting Feedback
0
53
Create Ticket-Templates more powerful than snippets
Mert Gizir
Oct 27, 2016
Collecting Feedback
0
33
Let agents customize chat notifications when they are mentioned in a note
Christian Mattart
Oct 19, 2016
Collecting Feedback
0