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Suggestion DPQL Reports Bug Report Design Feedback
Submit Feature Request
Suggestion DPQL Reports Bug Report Design Feedback
Community
Community
Submit Feature Request
Suggestion DPQL Reports Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
29
Hide disabled users from Agent searches
Simon Frost
Nov 6, 2015
Collecting Feedback
0
34
More control over SLA alerts
James
Nov 4, 2015
Collecting Feedback
0
42
Adding a Service Catalog within Deskpro (ITIL)
Adam Smeets
Oct 30, 2015
Collecting Feedback
0
45
Possibility to translate Signature
Marcel Menten
Oct 14, 2015
Collecting Feedback
0
28
Make time registration as duty field mandatory for agent
Angelika Buchegger
Oct 12, 2015
Collecting Feedback
0
37
Add download hotlinks via API
Jason Speck
Oct 1, 2015
Collecting Feedback
0
23
Toggle showing user email address
Jeremy Budd
Sep 29, 2015
Collecting Feedback
0
45
Filter for "Last Agent Note"
Angelika Buchegger
Sep 29, 2015
Collecting Feedback
2
33
Sort list pane view by clicking on head of column
Frédéric Zouaï
Sep 17, 2015
Collecting Feedback
1
31
Please add search articles by author
Abhijit Dhumal
Sep 17, 2015
Collecting Feedback
0
36
Testing for Office Hours in Templates
Kris van der Starren
Sep 7, 2015
Collecting Feedback
0
28
Add Agent that Receives Feedback as Follower on the Ticket
Kris van der Starren
Sep 7, 2015
Collecting Feedback
0
39
HTML code "instant view"
Petros K.
Aug 20, 2015
Collecting Feedback
0
38
Ability to filter tickets by JIRA status
Joel
Aug 5, 2015
Collecting Feedback
0
26
Delegate the maintenance of Knowledgebase articles to non-Agents
Ben A.
Aug 3, 2015
Collecting Feedback
0
67
Group Custom Reports
David Jones
Jul 17, 2015
Collecting Feedback
2
45
Add Today as relative date
Aren Dowden
Jul 15, 2015
In Development
2
31
Tickets filter in mobile version
Tommy Jackson
Jul 10, 2015
Collecting Feedback
0
35
Add an attachement using the JIRA app in Deskpro
Andreas
Jul 6, 2015
Collecting Feedback
1
156
Disregard tickets ONHOLD from SLA-plan
Andreas
Jul 6, 2015
In Development
3
30
Agent Unable to Set Language on New Ticket
Chris
Jun 30, 2015
Collecting Feedback
0
36
List of user Downloads through the REST API
Joe Davis
Jun 29, 2015
Collecting Feedback
0
38
Enable Trigger on Billing & Logs add/update
guyot frederic
Jun 18, 2015
Collecting Feedback
0
35
Condensed view of Ticket & messages in Agent Interface
Corey Johnson
Jun 16, 2015
Collecting Feedback
0
36
Transfer article comment to ticket queue
Kenneth
Jun 15, 2015
Collecting Feedback
0
26
Reorder custom choices - Nesting
Lance Marrano
Jun 9, 2015
Collecting Feedback
0
43
Ticket locked information to be smaller
Chris
Jun 9, 2015
Collecting Feedback
1
43
Round Robin Queue outside Working Hours
Chris
Jun 9, 2015
Collecting Feedback
1
44
Ability to have different working hours for different days of the week
Chris
Jun 9, 2015
Collecting Feedback
2
80
Away from Desk to disable Round Robin for Agent
Chris
Jun 9, 2015
Collecting Feedback
4
27
API should return ID of "predefined choices" custom field
Timo Heil
Jun 5, 2015
Collecting Feedback
0
45
Allow the use of variables in signatures.
Kenneth
Jun 3, 2015
Collecting Feedback
2
44
Copy form layout from another department
Kenneth
Jun 3, 2015
Collecting Feedback
0
62
Working hours taken into account in escalations OR SLAs to be completed by actions
Simon Frost
Jun 1, 2015
Under Review
4
33
Would like more settings on ticket archiving
Simon Frost
Jun 1, 2015
Collecting Feedback
0
45
On hold in reporting
Danny Batenburg
May 29, 2015
Collecting Feedback
0
38
Chat fields required to help with chat reporting
Riccardo
May 21, 2015
Collecting Feedback
0
34
Tasks Included in Quick Search Results
CAC Helpdesk
May 19, 2015
Collecting Feedback
0
68
Include Full Date Instead of "x days ago" on tickets
CAC Helpdesk
May 19, 2015
Collecting Feedback
2
27
Add agents to teams while AD synchronization
Olga Nikolaeva
May 18, 2015
Collecting Feedback
0
38
Provide API Mechanism to authenticate users against Deskpro DB
Richard Smith
Apr 8, 2015
Collecting Feedback
0
78
Ability to customize satisfaction survey questions
Christian Mattart
Apr 2, 2015
Collecting Feedback
2
59
Department separation
Clint Broadhead
Mar 25, 2015
Collecting Feedback
0
54
Adding a drop down for user CC selection when creating a ticket
Kevin Carter
Mar 16, 2015
Collecting Feedback
1
44
Allow agent filtering on Ticket Satisfaction reports
Jason Voice
Mar 10, 2015
Collecting Feedback
1
32
Add agent permission to view \ hide Notes field.
Jason Voice
Mar 10, 2015
Collecting Feedback
0
38
Addition of a Time Stamp Variable for Snippets
eric
Mar 9, 2015
Collecting Feedback
0
49
Customization of who the Customer Satisfaction Survey is sent to
Bonnie MacArthur
Mar 9, 2015
Collecting Feedback
0
32
Allowing for text to be added above Reply Line
Aaron Bianucci
Mar 4, 2015
Collecting Feedback
0
35
Tasks visible to clients (by agent choice) based on ticket
Adam Smeets
Feb 28, 2015
Collecting Feedback
1