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Suggestion DPQL Reports Bug Report Design Feedback
Submit Feature Request
Suggestion DPQL Reports Bug Report Design Feedback
Community
Community
Submit Feature Request
Suggestion DPQL Reports Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
33
Public chat history should be visible to agent handling the ticket that was created from it
Christian Mattart
Oct 19, 2016
Collecting Feedback
0
51
Slack App: Set individual webhooks / channels per Trigger
Timo Heil
Oct 19, 2016
Collecting Feedback
3
33
I would like to be able to remove the Team box in the ticket window
Christian knouse
Oct 14, 2016
Collecting Feedback
0
34
Print multiple tickets
Tram
Oct 13, 2016
Collecting Feedback
1
45
Ability to see a debug of triggers
Philipp Bartsch
Oct 12, 2016
Collecting Feedback
0
44
Ability to translate live chats
Lauren Cumming
Oct 12, 2016
Collecting Feedback
1
43
Customizing timeout before agent takes chat
Christian Mattart
Oct 12, 2016
Under Review
0
23
Capability to send custom notifications via notification system API
Richard Smith
Oct 12, 2016
Collecting Feedback
0
33
Be able to set automatic ticket lock permissions per user
Kate
Oct 7, 2016
Collecting Feedback
0
55
Export Triggers Data to a CSV file
Nadia
Oct 5, 2016
Collecting Feedback
1
33
Icons to show extra information on agent replies to tickets
Chris Booth
Sep 30, 2016
Collecting Feedback
0
47
Addition of a FORUM Module on the Portal
Nico
Sep 28, 2016
Collecting Feedback
0
36
A more mobile friendly version of live chat
Chad
Sep 27, 2016
Collecting Feedback
2
35
Show device that user is using for Live Chat (e.g. mobile, tablet, desktop)
Chad
Sep 27, 2016
Planning
0
37
2 or more "New Ticket" Windows
jasper
Sep 27, 2016
Collecting Feedback
0
41
Agent Interface Counts for tickets and tasks
Lauren Cumming
Sep 26, 2016
Collecting Feedback
3
35
Agent Interface counts presented
Lauren Cumming
Sep 26, 2016
Collecting Feedback
0
44
Reporting API improvements
Aren Dowden
Sep 23, 2016
Collecting Feedback
0
43
Re-sizing columns in the list view
Jeroen Geilman
Sep 22, 2016
Collecting Feedback
1
38
Filter name as list view tab title
Jeroen Geilman
Sep 22, 2016
Collecting Feedback
0
64
Show total no. Open tickets rather than Total tickets for users
Lauren Cumming
Sep 21, 2016
Collecting Feedback
3
39
Ability to set the column width in ticket views
Eric VanTol
Sep 20, 2016
Collecting Feedback
0
37
Ability to set Parent and Child for an Organisation
Chris Booth
Sep 19, 2016
Collecting Feedback
0
35
Create new ticket using a macro
Lucas Williamson (TEKsystems)
Sep 16, 2016
Collecting Feedback
0
63
Ability to display a special note in a ticket
Eric VanTol
Sep 16, 2016
Collecting Feedback
1
38
Regex matching groups in triggers
Matthew Baines
Sep 15, 2016
Collecting Feedback
0
30
Automatic transfer of chat transcript to an specific agent's ticket pool or email
Jean-Francois Landry
Sep 8, 2016
Collecting Feedback
0
33
Feature to handle different types of user replies
Lauren Cumming
Sep 7, 2016
Collecting Feedback
0
35
Make a person a manager of an organization using the API
Lauren Cumming
Sep 7, 2016
Collecting Feedback
0
39
API - create ticket with note
guyot frederic
Sep 1, 2016
Collecting Feedback
0
42
Customer Reports
Chris Brown
Aug 31, 2016
Under Review
0
42
Deskpro app notifications
Philipp Bartsch
Aug 31, 2016
In Development
0
38
Add variable to use 'Current assigned agent'
Lauren Cumming
Aug 26, 2016
Collecting Feedback
0
68
Display all open tickets for organization
Eric VanTol
Aug 24, 2016
Under Review
1
61
Ask for feedback every Nth ticket...
Sinclair, John
Aug 19, 2016
Under Review
0
41
Agent interface: Inserting article into ticket, using search function
Kenneth
Aug 17, 2016
In Development
0
172
Calendar view, ticket scheduling
Szabolcs
Aug 16, 2016
Collecting Feedback
2
29
Ability to set a default e-mail name, of each account
Kenneth
Aug 16, 2016
Under Review
0
43
Add an attachment reminder ala Gmail
Jason
Aug 15, 2016
Under Review
1
50
Negative rating requires comment
Kenneth
Aug 9, 2016
Under Review
0
41
Twig logic tags in snippets
Jason Mulholland
Jul 29, 2016
Collecting Feedback
0
57
Macro hot key
Andrew Weiss
Jul 26, 2016
Under Review
0
47
Option to Show Organisation Contact Details on Person Screen
Chris Booth
Jul 26, 2016
Collecting Feedback
1
42
Feedback button visibility
Kenneth
Jul 26, 2016
Under Review
0
50
All fields on Ticket shown in Agent Interface without having to click on more
Andrew Weiss
Jul 25, 2016
In Development
0
56
Resend Message Option
Chris Booth
Jul 19, 2016
Under Review
0
23
Network Drive/UNC path links in KB articles
Kalin Kauppila
Jul 18, 2016
Collecting Feedback
0
67
Set Ticket Due Date
Steven West
Jul 11, 2016
Under Review
1
85
Ability to send reminders about Tasks as they are Due, rather than Daily
Steven West
Jul 11, 2016
Collecting Feedback
1
36
Initial Response notification from user to agent
Chad
Jul 7, 2016
Collecting Feedback
0