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Suggestion DPQL Reports Bug Report Design Feedback
Submit Feature Request
Suggestion DPQL Reports Bug Report Design Feedback
Community
Community
Submit Feature Request
Suggestion DPQL Reports Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
59
Enable browser spell check in tinyMCE editor
Guy Meiri
Mar 6, 2014
Collecting Feedback
0
28
Request to have ticket filters similar to email triggers
Clint Broadhead
Feb 27, 2014
Collecting Feedback
1
36
Restrict agent permissions to Knowledgebase (KB)
James Warner
Feb 25, 2014
Collecting Feedback
1
35
Sort order and first and last buttons
Keith DeWald
Feb 11, 2014
Collecting Feedback
0
54
Manager Approval Process
Lenny LaRose
Feb 4, 2014
Collecting Feedback
1
30
Ability to disable or turn off the "Upload a File" feature in chat
Daniel Nguyen
Feb 4, 2014
Under Review
0
30
Customer Feedback preselected options
Becki Burrows
Feb 4, 2014
Collecting Feedback
0
25
Add "Unassigned" to "Set Agent" within Macros
Clint Broadhead
Jan 24, 2014
Collecting Feedback
1
37
Preview feature to create custom email replies
Jason Voice
Jan 23, 2014
Collecting Feedback
1
28
Include user message in SLA alert email
Tommy Jackson
Jan 22, 2014
Collecting Feedback
0
48
Filters - On Hold
Sally Vaughan
Jan 22, 2014
Collecting Feedback
0
36
Update ticket via email using action codes
Clint Broadhead
Jan 15, 2014
Collecting Feedback
2
34
Adding CCs to tickets when creating them using the API
Alexandru Filipov
Jan 14, 2014
Collecting Feedback
0
30
Changing the Download URL occasionally generates incorrect file size
Joe Davis
Jan 8, 2014
Collecting Feedback
0
28
Prevent PDF downloads from opening via raw URL
Joe Davis
Jan 8, 2014
Collecting Feedback
0
30
Expose online/offline status by department in live chat
Thomas Barker
Jan 6, 2014
Under Review
0
36
Clicking Create Article in Tabular Results View
Brian Polackoff
Dec 12, 2013
Collecting Feedback
0
34
Allow responding to a different user
Jan Bakalar
Dec 10, 2013
Collecting Feedback
1
39
Add a filter 'To email address'
Jan Bakalar
Dec 6, 2013
Collecting Feedback
0
83
Integration with LanSweeper/DeskTop Central for Asset Selection
Tom Lucas
Dec 4, 2013
Collecting Feedback
0
62
Light agents
Alex
Dec 2, 2013
Collecting Feedback
1
37
One customer with several organizations
Raul Lopez
Oct 30, 2013
Collecting Feedback
3
29
Default Notification settings per Agent Permission Group
Joe Davis
Oct 25, 2013
Collecting Feedback
0
43
Allow Users to modify (edit & delete) their Comments
Joe Davis
Oct 25, 2013
Collecting Feedback
0
34
Feature request: trigger on geolocation, emailcodes for users, email tab view
Kevin Neufeld
Oct 23, 2013
Collecting Feedback
0
77
Link Existing Tickets
Tom Lucas
Oct 16, 2013
Collecting Feedback
4

Official response

45
Change the colour of the Ticket Lock notice when ticket locked by another user.
Richard Smith
Sep 23, 2013
Collecting Feedback
0
33
Capability to add notes to a ticket locked by another user
Richard Smith
Sep 17, 2013
Collecting Feedback
0
38
Sort Replies in User Interface
Tommy Jackson
Aug 30, 2013
Collecting Feedback
0
48
Billing Report for hours only instead of days
Lisa Bonner
Aug 1, 2013
Collecting Feedback
0
45
Please add the OPEN DATE to the ticket view within People
Maurice Rosenbaum
Jul 29, 2013
Collecting Feedback
0
107
Article Ordering
Tommy Jackson
Aug 23, 2021
Under Review
9
36
JSONP support for API
Schat.net
Jul 2, 2013
Collecting Feedback
0
46
Disable "Change Password" functionality if user is from an external UserSource
Tom Lucas
Jun 13, 2013
Collecting Feedback
2
41
Restrict knowledgebase categories queried when submitting tickets
Francis
Jun 10, 2013
Collecting Feedback
0
37
Add a "copy message to new ticket" to ticket "Actions"
Jason Speck
May 21, 2013
Collecting Feedback
2
46
XMPP support for Live Chat
Tom Lucas
May 11, 2013
Collecting Feedback
0
46
Option to send "the user email request for feedback" only once
Tom Lucas
May 8, 2013
Collecting Feedback
0
38
Reporting Interface / Feedback Feed does not honor timezone
Tom Lucas
May 7, 2013
Collecting Feedback
0
61
Stats for end users about the quality of support provided
adnx
May 7, 2013
Under Review
1
47
Date picker for news section
adnx
May 7, 2013
Collecting Feedback
0
57
Field mapping of external usersources
Tom Lucas
May 2, 2013
Collecting Feedback
1
44
Allow feedback for different products
Tom Lucas
May 2, 2013
Collecting Feedback
0
58
Chats linked to existing tickets from Chat Interface
Tom Lucas
May 2, 2013
Planning
2
31
User sort options should have desc and asc options
Jason Speck
Apr 23, 2013
Collecting Feedback
0
62
Better field layout - not just vertical
Aled Treharne
Apr 1, 2013
Collecting Feedback
1
50
Sync Deskpro tasks with iCal, Google Cal?
Jim
Feb 25, 2013
Collecting Feedback
1
53
Adding Knowledgebase as an article in a ticket
Allan Banks
Feb 15, 2013
Collecting Feedback
1
47
Mark individual messages on a ticket within a conversation with colors on ticket panel
Kőrösi Zoltán
Feb 14, 2013
Collecting Feedback
0
36
E-Mail Notification Quick-Disable
Terry Cook
Feb 13, 2013
Collecting Feedback
0