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Community
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Likes
Title / Author
Status
Comments
Activity
33
Let the agent know when the department was bcc'd and not the recipient
Christian Mattart
22 Meith 2016
Collecting Feedback
1
43
Viewing agent-only notes
Martin Brule Jr.
15 Meith 2016
Under Review
2
33
Add time and\or charges under the properties tab.
Justin
24 Márta 2016
Collecting Feedback
0
43
Ability to CC (carbon copy) through JSON API
Mohamed
17 Márta 2016
Collecting Feedback
0
33
See and select tickets from within the Reporting menu
Chad
10 Márta 2016
Collecting Feedback
0
53
Adding in "The user has been waiting for..." to Type list for Ticket SLAs
Brian Whitmore
23 Feabh 2016
Under Review
1
47
Ability to disable closing a ticket function when clicking on an already highlighted ticket in the list pane
CAC Helpdesk
11 Feabh 2016
Collecting Feedback
1
36
Change author of articles
Stephanie
11 Feabh 2016
Collecting Feedback
1
55
Load-balanced ticket distribution
Steve Miller
5 Feabh 2016
Collecting Feedback
1
33
Printing / saving PDF of a User Record
Jeremy Budd
5 Feabh 2016
Collecting Feedback
0
44
Attach file using the JIRA App
Andreas
2 Feabh 2016
Collecting Feedback
2
45
Custom fields on ticket message in agent interface
Terje Jørgensen
29 Ean 2016
Collecting Feedback
0
42
Ability to disable sending chat transcripts to users
Chad
27 Ean 2016
Collecting Feedback
0
46
More settings for ticket deflection
Karina Kondrasheva
26 Ean 2016
Collecting Feedback
0
44
Split permissions out such it's possible to only inhibit edits to replies sent externally.
Nik Smit
21 Ean 2016
Collecting Feedback
1
45
Windows 10 Mobile App
Ibrahim
16 Ean 2016
Collecting Feedback
0
47
incorporate a "you can book me" feature.
Scott Hardy
15 Ean 2016
In Development
1
40
Custom Fields Dependent on Organization
Nik Kov
12 Ean 2016
Collecting Feedback
0
40
Additional Avatar Sources
Will Polley
11 Ean 2016
Collecting Feedback
0
46
Regarding Article, comment validation
Kenneth
5 Ean 2016
Collecting Feedback
0
49
Granular Field Visibility Access in the CRM
Mike Sheldon
30 Noll 2015
Collecting Feedback
0
324
Mass Action Add "Problem","Note", and "Merge"
Nik Kov
28 Noll 2015
Collecting Feedback
6
27
Display Options for Layouts
Kyle Oliveira
21 Noll 2015
Collecting Feedback
2
36
@ Mentions in snippets
Matthew Baines
16 Noll 2015
In Development
1
37
Show fail date as a Display option
Malou
9 Noll 2015
Collecting Feedback
1
57
Working Hours for ticket triggers and escalations
Justin
7 Noll 2015
Collecting Feedback
3
47
Allow recently created articles on KB to be marked as *NEW*
Chris bridges
26 Samh 2015
Collecting Feedback
0
29
Macros that prompt for input
Steve Miller
18 Samh 2015
Collecting Feedback
0
34
Macros outside of tickets
Steve Miller
18 Samh 2015
Collecting Feedback
0
35
Display CAPTCHA on first page of Feedback
Steve Miller
16 Samh 2015
Collecting Feedback
0
38
Task creation usability enhancement
Steve Miller
16 Samh 2015
In Development
1
55
Ability to edit published knowledgebase articles, but keep edits as draft
Peter Jackson
16 Samh 2015
Collecting Feedback
2
37
Organization users' time zone matching made easier
Petros K.
16 Samh 2015
Collecting Feedback
0
39
I want to be able to set a Users name and email automatically in the Chat Widget
Josué Teixeira
12 Samh 2015
Collecting Feedback
1
28
Deactivate or limit API logging
Timo Heil
12 Samh 2015
Collecting Feedback
0
25
Search via the Product root/familiy as well as version
Matthew Baines
11 Samh 2015
Collecting Feedback
0
34
Send email to Teams as well as individuals
Jason Gillan
11 Samh 2015
Collecting Feedback
0
30
Replying to tickets by email that can add follower
Mahmoud Sheikhian
11 Samh 2015
Collecting Feedback
0
35
Ability to search inside of attachment like PDF and word and text files
Mahmoud Sheikhian
11 Samh 2015
Collecting Feedback
0
30
Exchange public folder support
Terje J
11 Samh 2015
Collecting Feedback
1
33
Adjustable column headers in agent interface
Martin Brule Jr.
6 Samh 2015
Collecting Feedback
0
30
Hide disabled users from Agent searches
Simon Frost
6 Samh 2015
Collecting Feedback
0
34
More control over SLA alerts
James
4 Samh 2015
Collecting Feedback
0
44
Adding a Service Catalog within Deskpro (ITIL)
Adam Smeets
30 DFómh 2015
Collecting Feedback
0
45
Possibility to translate Signature
Marcel Menten
14 DFómh 2015
Collecting Feedback
0
28
Make time registration as duty field mandatory for agent
Angelika Buchegger
12 DFómh 2015
Collecting Feedback
0
37
Add download hotlinks via API
Jason Speck
1 DFómh 2015
Collecting Feedback
0
23
Toggle showing user email address
Jeremy Budd
29 MFómh 2015
Collecting Feedback
0
45
Filter for "Last Agent Note"
Angelika Buchegger
29 MFómh 2015
Collecting Feedback
2
35
Sort list pane view by clicking on head of column
Frédéric Zouaï
17 MFómh 2015
Collecting Feedback
1