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Suggestion Bug Report Design Feedback
Submit Feature Request
Suggestion Bug Report Design Feedback
Community
Community
Submit Feature Request
Suggestion Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
33
Public tasks should be visible only in the ticket scope
Christian Mattart
Jul 9, 2014
Collecting Feedback
0
40
Turn a feedback in to a ticket
Jason Voice
Jul 3, 2014
Collecting Feedback
0
31
Linking to ticket without whole view state
Kris van der Starren
Jul 2, 2014
Collecting Feedback
0
42
Enable Escalation Trigger for Main Ticket Owner Only
Guy Meiri
Jun 27, 2014
Collecting Feedback
0
46
Making teams dependant of departments
Ronnie Jorgensen
Jun 19, 2014
Collecting Feedback
0
30
Mobile version of portal does not include a "lost password" link
Amanda
Jun 17, 2014
Collecting Feedback
0
41
Links in custom ticket fields
Amanda
Jun 11, 2014
Collecting Feedback
0
49
Replace the main user by the first person in CC
Geraldine Menard
May 28, 2014
Collecting Feedback
0
47
Insert KB article into Chat
Lu Parente
May 21, 2014
Planning
0
76
Mentioning a ticket
Geraldine Menard
May 15, 2014
Collecting Feedback
3
56
Change the order of FAQ's
Jason Voice
May 14, 2014
Collecting Feedback
6
30
Force users to acknowledge Knowledgebase (KB) article suggestions are read before ticket are submitted
Anand Athi
May 1, 2014
Collecting Feedback
0
35
New Article Notification
Lu Parente
Apr 23, 2014
Collecting Feedback
1
41
More powerful "convert ticket to knowledgebase (kb) article"
Jorge Fdez
Apr 10, 2014
Collecting Feedback
0
31
offers kb & tickets to agent when opening a ticket (from agent interface)
Jorge Fdez
Apr 10, 2014
Collecting Feedback
0
28
Keyboard navigation for drop-down fields
Joe Davis
Apr 4, 2014
Collecting Feedback
0
32
Sending history in customer reminders
Alexandru Filipov
Mar 20, 2014
Collecting Feedback
0
38
Better management of organizations and users
Ronnie Jorgensen
Mar 18, 2014
Collecting Feedback
1
40
Ticket Layout Editor for Billing
Mark Lange
Mar 17, 2014
Collecting Feedback
0
59
Enable browser spell check in tinyMCE editor
Guy Meiri
Mar 6, 2014
Collecting Feedback
0
28
Request to have ticket filters similar to email triggers
Clint Broadhead
Feb 27, 2014
Collecting Feedback
1
36
Restrict agent permissions to Knowledgebase (KB)
James Warner
Feb 25, 2014
Collecting Feedback
1
35
Sort order and first and last buttons
Keith DeWald
Feb 11, 2014
Collecting Feedback
0
54
Manager Approval Process
Lenny LaRose
Feb 4, 2014
Collecting Feedback
1
30
Ability to disable or turn off the "Upload a File" feature in chat
Daniel Nguyen
Feb 4, 2014
Under Review
0
30
Customer Feedback preselected options
Becki Burrows
Feb 4, 2014
Collecting Feedback
0
25
Add "Unassigned" to "Set Agent" within Macros
Clint Broadhead
Jan 24, 2014
Collecting Feedback
1
37
Preview feature to create custom email replies
Jason Voice
Jan 23, 2014
Collecting Feedback
1
28
Include user message in SLA alert email
Tommy Jackson
Jan 22, 2014
Collecting Feedback
0
48
Filters - On Hold
Sally Vaughan
Jan 22, 2014
Collecting Feedback
0
36
Update ticket via email using action codes
Clint Broadhead
Jan 15, 2014
Collecting Feedback
2
34
Adding CCs to tickets when creating them using the API
Alexandru Filipov
Jan 14, 2014
Collecting Feedback
0
30
Changing the Download URL occasionally generates incorrect file size
Joe Davis
Jan 8, 2014
Collecting Feedback
0
28
Prevent PDF downloads from opening via raw URL
Joe Davis
Jan 8, 2014
Collecting Feedback
0
30
Expose online/offline status by department in live chat
Thomas Barker
Jan 6, 2014
Under Review
0
36
Clicking Create Article in Tabular Results View
Brian Polackoff
Dec 12, 2013
Collecting Feedback
0
34
Allow responding to a different user
Jan Bakalar
Dec 10, 2013
Collecting Feedback
1
39
Add a filter 'To email address'
Jan Bakalar
Dec 6, 2013
Collecting Feedback
0
83
Integration with LanSweeper/DeskTop Central for Asset Selection
Tom Lucas
Dec 4, 2013
Collecting Feedback
0
62
Light agents
Alex
Dec 2, 2013
Collecting Feedback
1
37
One customer with several organizations
Raul Lopez
Oct 30, 2013
Collecting Feedback
3
29
Default Notification settings per Agent Permission Group
Joe Davis
Oct 25, 2013
Collecting Feedback
0
43
Allow Users to modify (edit & delete) their Comments
Joe Davis
Oct 25, 2013
Collecting Feedback
0
34
Feature request: trigger on geolocation, emailcodes for users, email tab view
Kevin Neufeld
Oct 23, 2013
Collecting Feedback
0
77
Link Existing Tickets
Tom Lucas
Oct 16, 2013
Collecting Feedback
4

Official response

45
Change the colour of the Ticket Lock notice when ticket locked by another user.
Richard Smith
Sep 23, 2013
Collecting Feedback
0
33
Capability to add notes to a ticket locked by another user
Richard Smith
Sep 17, 2013
Collecting Feedback
0
38
Sort Replies in User Interface
Tommy Jackson
Aug 30, 2013
Collecting Feedback
0
48
Billing Report for hours only instead of days
Lisa Bonner
Aug 1, 2013
Collecting Feedback
0
45
Please add the OPEN DATE to the ticket view within People
Maurice Rosenbaum
Jul 29, 2013
Collecting Feedback
0