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J'aime
Titre/Auteur
Statut
Commentaires
Activité
41
More powerful "convert ticket to knowledgebase (kb) article"
Jorge Fdez
10 avr. 2014
Collecting Feedback
0
31
offers kb & tickets to agent when opening a ticket (from agent interface)
Jorge Fdez
10 avr. 2014
Collecting Feedback
0
28
Keyboard navigation for drop-down fields
Joe Davis
4 avr. 2014
Collecting Feedback
0
32
Sending history in customer reminders
Alexandru Filipov
20 mars 2014
Collecting Feedback
0
38
Better management of organizations and users
Ronnie Jorgensen
18 mars 2014
Collecting Feedback
1
40
Ticket Layout Editor for Billing
Mark Lange
17 mars 2014
Collecting Feedback
0
58
Enable browser spell check in tinyMCE editor
Guy Meiri
6 mars 2014
Collecting Feedback
0
28
Request to have ticket filters similar to email triggers
Clint Broadhead
27 févr. 2014
Collecting Feedback
1
36
Restrict agent permissions to Knowledgebase (KB)
James Warner
25 févr. 2014
Collecting Feedback
1
35
Sort order and first and last buttons
Keith DeWald
11 févr. 2014
Collecting Feedback
0
54
Manager Approval Process
Lenny LaRose
4 févr. 2014
Collecting Feedback
1
30
Ability to disable or turn off the "Upload a File" feature in chat
Daniel Nguyen
4 févr. 2014
Under Review
0
30
Customer Feedback preselected options
Becki Burrows
4 févr. 2014
Collecting Feedback
0
24
Add "Unassigned" to "Set Agent" within Macros
Clint Broadhead
24 janv. 2014
Collecting Feedback
1
37
Preview feature to create custom email replies
Jason Voice
23 janv. 2014
Collecting Feedback
1
28
Include user message in SLA alert email
Tommy Jackson
22 janv. 2014
Collecting Feedback
0
48
Filters - On Hold
Sally Vaughan
22 janv. 2014
Collecting Feedback
0
36
Update ticket via email using action codes
Clint Broadhead
15 janv. 2014
Collecting Feedback
1
34
Adding CCs to tickets when creating them using the API
Alexandru Filipov
14 janv. 2014
Collecting Feedback
0
30
Changing the Download URL occasionally generates incorrect file size
Joe Davis
8 janv. 2014
Collecting Feedback
0
28
Prevent PDF downloads from opening via raw URL
Joe Davis
8 janv. 2014
Collecting Feedback
0
30
Expose online/offline status by department in live chat
Thomas Barker
6 janv. 2014
Under Review
0
36
Clicking Create Article in Tabular Results View
Brian Polackoff
12 déc. 2013
Collecting Feedback
0
34
Allow responding to a different user
Jan Bakalar
10 déc. 2013
Collecting Feedback
1
39
Add a filter 'To email address'
Jan Bakalar
6 déc. 2013
Collecting Feedback
0
82
Integration with LanSweeper/DeskTop Central for Asset Selection
Tom Lucas
4 déc. 2013
Collecting Feedback
0
62
Light agents
Alex
2 déc. 2013
Collecting Feedback
1
37
One customer with several organizations
Raul Lopez
30 oct. 2013
Collecting Feedback
3
29
Default Notification settings per Agent Permission Group
Joe Davis
25 oct. 2013
Collecting Feedback
0
43
Allow Users to modify (edit & delete) their Comments
Joe Davis
25 oct. 2013
Collecting Feedback
0
34
Feature request: trigger on geolocation, emailcodes for users, email tab view
Kevin Neufeld
23 oct. 2013
Collecting Feedback
0
77
Link Existing Tickets
Tom Lucas
16 oct. 2013
Collecting Feedback
4

Réponse officielle

45
Change the colour of the Ticket Lock notice when ticket locked by another user.
Richard Smith
23 sept. 2013
Collecting Feedback
0
33
Capability to add notes to a ticket locked by another user
Richard Smith
17 sept. 2013
Collecting Feedback
0
38
Sort Replies in User Interface
Tommy Jackson
30 août 2013
Collecting Feedback
0
48
Billing Report for hours only instead of days
Lisa Bonner
1 août 2013
Collecting Feedback
0
45
Please add the OPEN DATE to the ticket view within People
Maurice Rosenbaum
29 juil. 2013
Collecting Feedback
0
106
Article Ordering
Tommy Jackson
23 août 2021
Under Review
7
36
JSONP support for API
Schat.net
2 juil. 2013
Collecting Feedback
0
46
Disable "Change Password" functionality if user is from an external UserSource
Tom Lucas
13 juin 2013
Collecting Feedback
2
41
Restrict knowledgebase categories queried when submitting tickets
Francis
10 juin 2013
Collecting Feedback
0
37
Add a "copy message to new ticket" to ticket "Actions"
Jason Speck
21 mai 2013
Collecting Feedback
2
46
XMPP support for Live Chat
Tom Lucas
11 mai 2013
Collecting Feedback
0
46
Option to send "the user email request for feedback" only once
Tom Lucas
8 mai 2013
Collecting Feedback
0
38
Reporting Interface / Feedback Feed does not honor timezone
Tom Lucas
7 mai 2013
Collecting Feedback
0
61
Stats for end users about the quality of support provided
adnx
7 mai 2013
Under Review
1
47
Date picker for news section
adnx
7 mai 2013
Collecting Feedback
0
57
Field mapping of external usersources
Tom Lucas
2 mai 2013
Collecting Feedback
1
44
Allow feedback for different products
Tom Lucas
2 mai 2013
Collecting Feedback
0
58
Chats linked to existing tickets from Chat Interface
Tom Lucas
2 mai 2013
Planning
2